Newcastle upon Tyne, England, United Kingdom · Hybrid
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Skills: Automation, Service management, IT operations, Service improvement, Microsoft Power Platform
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Job Posting Title Financial Advice Support Coordinator - Family Leave Cover Salary Band Salary- £26,513-£31,757 Grade LC3 Job Description About the role We are looking for a proactive and detail-oriented Financial Advice…
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Job Posting Title Customer Adviser Salary Band A1 £15,281 - £16,815 Job Description About the role Would you like to be part of a team who has won Best Regional Building Society for 9 years running? A team who believes t…
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Newcastle upon Tyne, England, United Kingdom · On-site
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Newcastle upon Tyne, England, United Kingdom · Hybrid
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Newcastle upon Tyne, England, United Kingdom · Hybrid
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Newcastle upon Tyne, England, United Kingdom · Hybrid
Job Posting Title IT Service Improvement Manager Salary Band Competitive Job Description About the Role We are looking for an experienced and forward-thinking IT Service Improvement Manager to lead the evolution of our I…
Skills: IT Service Management, ServiceNow, Automation, Workflow optimization, Stakeholder management
Newcastle upon Tyne, England, United Kingdom · Hybrid
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Newcastle upon Tyne, England, United Kingdom · On-site
Job Posting Title IT Hardware Asset Analyst Salary Band Competitive Job Description About the Role The IT Hardware Asset Analyst plays a key role in ensuring the effective management, governance and control of hardware a…
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Newcastle upon Tyne, England, United Kingdom · Hybrid
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Newcastle upon Tyne, England, United Kingdom · Hybrid
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Newcastle upon Tyne, England, United Kingdom • Hybrid
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The Service Improvement Engineer will design and implement automation solutions to enhance IT operational efficiency and service reliability. They will collaborate with cross-functional teams to streamline workflows, integrate enterprise platforms, and improve data visibility across the technology landscape.
Candidates should have experience in designing automation solutions within IT operations or service management environments. Proficiency in tools such as ServiceNow, Microsoft Power Platform, PowerShell, or Python is required, along with strong stakeholder management skills.
As the Service Improvement Engineer, you will play a key role in transforming the way IT Service Operations are delivered through automation, integration and continuous improvement. Working within the Service Improvement team, you will design and implement solutions that improve operational efficiency, reduce manual effort and enhance the reliability, responsiveness and scalability of IT services.
Working closely with Service Delivery, Service Desk, Infrastructure, Security and Engineering teams, you will identify operational challenges and turn them into practical automation and tooling solutions. From streamlining service workflows and request fulfilment processes to implementing automated remediation and improving monitoring capabilities, you will ensure technology teams can focus on delivering exceptional service rather than repetitive manual tasks.
A significant part of the role will involve developing integrations between enterprise platforms, improving the flow of operational data and enabling greater visibility across the technology landscape. You will help maximise the value of existing tools and platforms by identifying opportunities for improved configuration, automation and utilisation.
As a technical specialist within the Service Improvement team, you will provide expertise and guidance on automation best practice, ensuring solutions are secure, scalable, well governed and aligned with organisational standards. You will work collaboratively with stakeholders across technology teams to deliver measurable service improvements and support ongoing technology transformation.
We are looking for someone who is passionate about technology, automation and continuous improvement, with the ability to identify opportunities to simplify complex operational processes and deliver meaningful change.
You will have experience designing and implementing automation solutions within IT operations, service management or infrastructure environments, along with a strong understanding of how technology can be used to improve service delivery and operational efficiency. You will be comfortable working across multiple teams, building strong relationships and translating operational challenges into practical, scalable solutions.
Experienced working with enterprise service management platforms and automation technologies, including tools such as Microsoft Power Platform, ServiceNow, PowerShell, Python or similar low-code and automation platforms, you will also have experience developing integrations using APIs and automation frameworks.
A good understanding of IT service management principles and processes is important, together with knowledge of monitoring, event management and operational tooling. Experience within Service Desk, Infrastructure, Service Management or broader technology operations environments will help you succeed in the role, while experience working within regulated industries such as financial services would be advantageous
About Us
The Newcastle Building Society Group comprises of Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers and Newcastle Strategic Solutions. Our purpose, connecting our communities with a better financial future inspires and directs our activities.
As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.
What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:
Financial
Work/Life Balance
Health and Wellbeing
Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at dave.cowell@newcastle.co.uk
Company:
Newcastle Strategic Solutions LimitedThe UK's leading savings management platform.
Since 2004, we have managed savings accounts on behalf of some of the UK’s leading savings providers. We support UK banks and building societies looking to launch and grow their savings operations, or transform the management of their existing portfolio. Newcastle Strategic Solutions is part of Newcastle Building Society, the largest Building Society in the North East. Together we have been helping customers save for 150 years. Being part of a regulated entity, our powerful systems are built to provide a secure online savings platform. Supporting the full range of personal savings products, we continually invest in our technology to future-proof our solution so it will grow with the changing demands of UK savers. Our internet banking platform provides a fully automated account opening process, allowing accounts to be opened in minutes.
Offices: 1 Cobalt Park Way, Wallsend, England NE28 9EJ, GB
The UK's leading savings management platform.
Since 2004, we have managed savings accounts on behalf of some of the UK’s leading savings providers. We support UK banks and building societies looking to launch and grow their savings operations, or transform the management of their existing portfolio. Newcastle Strategic Solutions is part of Newcastle Building Society, the largest Building Society in the North East. Together we have been helping customers save for 150 years. Being part of a regulated entity, our powerful systems are built to provide a secure online savings platform. Supporting the full range of personal savings products, we continually invest in our technology to future-proof our solution so it will grow with the changing demands of UK savers. Our internet banking platform provides a fully automated account opening process, allowing accounts to be opened in minutes.
Offices: 1 Cobalt Park Way, Wallsend, England NE28 9EJ, GB
