Looking for a rewarding and stable career with a well-established local company? At HydroSolution, we have proudly served the Quebec market for over 65 years. With products primarily manufactured in Quebec, we offer not …
Skills: Workforce Management, WFM, Genesys, Data analysis, Forecasting
Apotex Inc.
Financial Planning & Analysis Manager
Montreal, Quebec, Canada · Hybrid
$96k–$134k/yr
Senior$862M raised
About Apotex Inc. Apotex is a Canadian-based global health company. We improve everyday access to affordable, innovative medicines and health products for millions of people worldwide, with a broad portfolio of generic, …
At Alto, we are actively contributing to the transformation of Canada's future with our high-speed train project connecting Quebec City and Toronto. With the support of the Government of Canada, this innovative project a…
Skills: Financial Analysis, FP&A, SAP, Power BI, Advanced Excel
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better wor…
Skills: Social Media Strategy, Paid Media Management, Organic Media Management, Content Creation, Data Analysis
Chez Alto, nous participons activement à la transformation du Canada de demain grâce à notre projet de train à grande vitesse reliant Québec à Toronto. Avec le soutien du gouvernement du Canada, cette initiative novatric…
Skills: Financial Analysis, FP&A, SAP, Power BI, Advanced Excel
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Skills: Social Media Strategy, Community Management, Paid Social Media, Organic Social Media, Data Analysis
We are looking for an experienced Braze Specialist to support a customer migration from Salesforce Marketing Cloud (SFMC) to Braze. This is a strategic and technical consulting engagement for someone who has successfully…
Senior Business Analyst, Data Management and Financial Reporting
Toronto, Ontario, Canada · Hybrid
$94k–$115k/yr
Senior+$2.3B raised
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exc…
Skills: Business analysis, Data management, Financial reporting, Chart of accounts, Requirements gathering
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exc…
Skills: Business analysis, Reporting, Data modeling, SQL, Microsoft Power BI
Computer Vision Software Developer, Professional II- Développeur ou Développeuse de Logiciels en Vision par Ordinateur II
Montreal, Quebec, Canada · Hybrid
$91k–$136k/yr
Mid level$2.5B raised
Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s n…
Skills: Computer vision, C, C++, Python, Deep learning
We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empower…
Skills: Finance systems, Data fluency, ERP, Financial planning, Forecasting
As a practice leader for the non-financial risk appetite framework, you’re responsible for defining, overseeing and developing the risk appetite framework in line with the value chain, strategic directions and regulatory…
Analyst, System and infrastructure operations, maintenance and development
Montreal, Quebec, Canada · Hybrid
Mid level
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain and upgrade business solutions, computer networks, management system…
Skills: Systems analysis, Infrastructure operations, Maintenance, Business solutions, Computer networks
Akur8 est une scale-up InsurTech en forte croissance, dont la mission est de moderniser la façon dont les assureurs évaluent, tarifient et gèrent les risques. Notre plateforme SaaS de nouvelle génération associe machine …
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Filiale exclusive de la Caisse de dépôt et placement du Québec, CDPQ Infra agit à titre de donneur d’ouvrage et de maître d’oeuvre pour de grands projets d’infrastructures publiques. Nous assumons la responsabilité de to…
As a practice leader for the non-financial risk appetite framework, you’re responsible for defining, overseeing and developing the risk appetite framework in line with the value chain, strategic directions and regulatory…
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Full-time
Comprehensive training, Personal days, Sick days, Group insurance program, Group RRSP, Hybrid work arrangement
Posted 9d ago
~40 hrs/week
Responsibilities
The Real Time Analyst is responsible for developing volume forecasts and designing optimized team schedules to ensure efficient workforce planning. They also monitor real-time performance indicators and make necessary adjustments to queue assignments and schedules to meet service level targets.
Requirements
Candidates must have experience in Workforce Management (WFM) and working within a customer contact center environment. Proficiency with the Genesys telephony platform is a mandatory requirement for this role.
Full job description
Looking for a rewarding and stable career with a well-established local company? At HydroSolution, we have proudly served the Quebec market for over 65 years. With products primarily manufactured in Quebec, we offer not only job stability but also genuine opportunities for professional growth. Join a dedicated team and play an active role in our continued success!
Role
As a Real Time Analyst, you will play a key role in the operational performance of our Customer Contact Center.
Reporting to theDirector of Operations, Customer Experience Center, your primary objective will be to ensure optimal workforce planning in the short, medium, and long term, providing the right number of resources, at the right time, in the right queues. You will help maximize customer experience, operational efficiency, and achievement of performance targets.
In addition to planning activities, you will monitor operations in real time and make the necessary adjustments to respond effectively to daily fluctuations and unforeseen events.
Responsibilities
Develop short-, medium-, and long-term volume forecasts (calls, requests, and activities) by analyzing historical trends and business requirements.
Design and optimize team schedules based on forecasts, service objectives, and operational constraints.
Conduct capacity planning to ensure adequate staffing levels across all business lines and queues.
Collaborate with management teams to anticipate future workforce needs related to growth, projects, campaigns, and seasonal trends.
Monitor service levels, call volumes, and performance indicators in real time.
Make real-time adjustments (schedules, breaks, queue assignments, priorities, etc.) to ensure performance targets are met.
Work closely with the analyst to continuously improve forecasting and planning models.
Produce weekly reports and analyses on service levels, schedule adherence, resource utilization, and operational trends.
Serve as a resource person for managers regarding workforce planning and operational performance.
Desired Profile
Experience in Workforce Management (WFM) or a similar role.
Experience working in a customer contact center environment (required).
Proficiency with theGenesys telephony platform (required).
Strong analytical skills and comfort working with and interpreting data.
Ability to translate forecasts into optimized schedules that meet operational needs.
Excellent organizational, prioritization, and self-management skills.
Alignment with company values: customer focus, adaptability to change, and collaboration.
What We Offer
Comprehensive training on our products.
Personal and sick days that can be used throughout the year.
Group insurance program (extended health, prescription drugs, dental, life, vision, and more).
Group RRSP with employer contributions.
Hybrid work arrangement: two days per week in the office.
Wellness and remote work allowances.
Free covered parking.
Team-building activities and motivating contests.
Telemedicine services.
And much more!
About HydroSolution
At HydroSolution, every employee's work is a source of inspiration and pride. Together, we offer more than products. We provide peace of mind to Quebec families through turnkey solutions that enhance comfort and safety.
Water heaters, EV charging stations, heat pumps, leak detection systems, water purifiers, and more. Our services continue to evolve to meet the needs of today and tomorrow. We may not save lives, but we do fix bad days! That is why we view our employees as everyday heroes serving thousands of Quebecers.
Do you have what it takes to join a committed team dedicated to making life easier for its customers? Apply today. This opportunity could change your career too!
Experts at heating, cooling, water heating, water purification, plumbing and electrical.
Industry
Consumer Services
Company size
1,001-5,000 employees
Headquarters
Markham, Ontario
LinkedIn followers
80,862
Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our homes and buildings. We take pride in continually striving to make a positive impact in the communities we operate in.
Enercare is a company that believes strongly in the health, safety and wellness of our people. It’s a place where careers are made. A place where people care about the communities we operate in, and who are inspired everyday by our purpose. In our values and our ambitions, we embrace change, and support our team members along the way.
Nationally, Enercare Inc. operates under several brands including Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services, servicing Canadians in Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. We are united through our joint commitment to excellent customer service to the Canadians we service every day, and our mission to contribute to a resilient, sustainable future.
Enercare Inc. Is wholly owned by Brookfield Infrastructure Partners LP (“Brookfield”), a global leader in the management of alternative assets across real estate, infrastructure, renewable power, and private equity.
Offices: 7400 Birchmount Rd, Markham, Ontario L3R, CA
Energy ConservationHVAC sales and serviceMeteringEnergy ManagementPlumbingand Water HeatingResidentialEnergy ManagementCommercialEnergy
How many Data & Analytics jobs are open in Montreal, Canada right now?
There are currently 1,683 open data & analytics positions in Montreal, Canada listed on Clera. New openings are added daily as companies post roles.
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