The Customer Support Business Group (CSBG) is one of the fastest growing businesses at Lam, driven by Lam’s strong market share in semiconductor equipment, and the longevity of its systems in mature fabs. The Services Product Line is a linchpin of CSBG’s revenue, achieving a multi-billion dollar revenue stream, with significant year over year growth.
This role will fill a critical need for a Business Development Manager in the Services Product Line (Spares & Service), working closely with key accounts to develop strategic business proposals, defend Services market share (including Spares and Service) and grow revenue & profitability. The role is highly cross-functional, representing the interests of the account, both within CSBG and with the Product Groups, from the time of Beta release and throughout the Product Lifecycle.
Job Responsibilities
Customer Strategy Development
· Key driver in developing by-customer Services strategies and objectives for business growth and market share defense in partnership with global and regional account teams.
· Work with regional teams, CSBG product lines, and Product Groups to successfully implement strategies with all available Services product segments to maximize customer value and ROI for Lam.
Gatekeeper for Revenue and Profitability
· Develop and monitor revenue, profitability, and market share metrics for the Services business at your customer, by fab and by product family.
· Evaluate customer’s operating expense on Lam tools and develop commercial deals and contracts tailored to the business need, to deliver value to the customer and profitable growth to the Services business.
· Own the alignment of region, CSBG, and PG on market share and profitability objectives and drive actions to achieve those objectives, via regular account review meetings.
· Ensure that Services Products are accurately priced for the value delivered to the customer.
Responsible for Resolution of Services Issues at Key Accounts
· Primary advocate for CSBG field personnel and customers on Services issues. Responsible for recruiting support and resources within CSBG to resolve issues at the customer.
· Work with Product Marketing to develop and deliver value-selling collateral for Services.