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Primary location: Marietta, Pennsylvania 
Relocation offered: No 
Employment status: Full-Time 
Travel: <10% 
Non-compete: No 

The estimated base salary range for this role is $65,000 to $90,000 per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors

 

What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

• A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, and many more. 
• Personal development to grow your career with us based on your strengths and interests.
• A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 
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The Manufacturing Solutions Specialist is an entry-to-mid-level individual contributor responsible for providing foundational technical support and assisting with the maintenance of software, infrastructure and application components within the manufacturing environment. As the junior-most role in the technical track, the Specialist focuses on executing defined tasks, diagnosing routine technical issues, and supporting the implementation of solutions under the guidance of Analysts and Architects. The role is primarily centered on day-to-day operational support and providing on-site or remote troubleshooting to ensure business continuity for manufacturing systems and users.

 

What’s in it for you!

• Opportunity to contribute to solutions that directly shape business processes and manufacturing efficiency.
• Cross-functional collaboration with IT teams, engineers, and manufacturing leaders.
• Opportunities for growth and development

 

What You'll Do

• AI & Data Support: Leverages approved AI tools (such as Copilots or LLMs) to assist in troubleshooting and documentation, while supporting the integrity of manufacturing data sets used in predictive models and automated reporting.
• Application Support: Assists in the basic configuration, testing, and maintenance of business-specific custom and standard applications.
• Requirements Gathering: Participates in meetings with business users to document current processes and help identify technical requirements for system improvements.
• Change Management: Supports the promotion of code and configuration changes by drafting basic functional specifications and performing initial validation testing.
• Project Assistance: Acts as a technical resource on small systems or business projects, completing assigned tasks within established timelines.
• Documentation: Maintains accurate and up-to-date documentation for existing processes, system topologies, and end-user training materials.
• Operational Maintenance: Monitors system performance and performs routine administrative tasks to ensure optimal daily operations.
• Incident Response: Serves as a point of contact for user incidents, providing timely resolution for common software and infrastructure problems or escalating complex issues to an Analyst.
• Standardization: Follows established best-practice standards and policies to ensure global consistency across manufacturing sites.
• Vendor Coordination: Assists in gathering data or technical details required for vendor interactions and support tickets.
• Continuous Learning: Researches emerging technologies and manufacturing trends to build the foundational knowledge necessary for advancement to the Analyst level.

 

What will make you successful

• AI Literacy: Foundational understanding of Generative AI principles and a proactive interest in applying AI-driven tools to improve daily technical workflows and data accuracy.
• Technical Familiarity: Basic understanding or exposure to .NET, SQL Server, C#, HTML, or JavaScript. Familiarity with reporting (Power BI), scripting (PowerShell) and version control (TFS/Git) is a plus.
• Manufacturing Context: Interest in or basic knowledge of technologies commonly utilized in a manufacturing or industrial environment.
• Communication: Clear verbal and written communication skills, with the ability to explain technical steps to non-technical plant personnel.
• Problem Solving: Strong analytical mindset with a focus on accuracy and attention to detail when troubleshooting routine issues.
• Adaptability: Ability to manage multiple support tickets or tasks concurrently in a fast-paced environment.
• Collaboration: A team-oriented mindset with a willingness to learn from senior technical staff (Analysts and Architects).
• Customer Service: A strong service orientation and the ability to build positive relationships with shop-floor users and office staff.

 

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field—or an equivalent combination of education and experience—with a preferred foundational understanding of AI/ML principles or related certifications
• Exposure to AI/ML coursework or foundational certifications (e.g., Microsoft Azure AI Fundamentals) is preferred.
• Working knowledge and experience with Microsoft Office products.
• Working knowledge of application architecture in a manufacturing environment is preferred.

 

Certificates, Licenses, Registrations

• Progress toward or interest in obtaining certifications in process disciplines (ITIL) or technical disciplines (Microsoft, SQL) is preferred.

 

Physical and Mental Demands 

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to:  sit for prolonged periods; repetitive motion of hands/wrists/fingers; concentrate and repeat the same physical or mental activities over and over; think analytically and be exact or highly accurate; make decisions such as to identify complex problems, develop options and implement solutions; work in a team; ability to maintain regular, punctual attendance consistent with the ADAAA, FMLA and other federal, state and local standards; pay attention to and remember details; communicate effectively including active listening to understand points being made, and asking appropriate questions and not interrupting inappropriately; speak to convey information effectively; write to communicate effectively as appropriate for the needs of the audience; read to understand work related documents; move between different physical locations within and between buildings; and push, pull, carry and lift in the normal course of travel.

 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Requires working indoors in environmentally controlled conditions with standard level of noise common to an office environment including office equipment and co-workers speaking to each other and on phones.  Employees are required to wear personal protective equipment when entering the floor of manufacturing facilities based on the specific requirements of each location.

 

 

Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is an Americas leader in the design and manufacture of innovative interior and exterior architectural applications including ceilings, specialty walls and exterior metal solutions. With approximately $1.4 billion in revenue, AWI has about 3,700 employees and a manufacturing network of 21 facilities in North America.

 

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

 

For more than 160 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

 

We are committed to developing new and sustainable architectural solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

 

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
• Being a catalyst for change with all of our stakeholders; and
• Making a positive difference in the environments and communities we impact.

 

About the location (Lancaster PA)

Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.

 

Armstrong is committed to engaging a diverse, purpose-driven workforce.  As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!

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