Gurgaon, Haryana, India · Hybrid
About the OpportunityJob Type: Permanent Application Deadline: 31 July 2026 Job Description Title Service Now Technical Specialist Department Enterprise Infrastructure Services Location Gurgaon Reports To Sr Mgr Service …
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Gurgaon, Haryana, India · Hybrid
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Gurgaon, Haryana, India · On-site
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Gurgaon, Haryana, India · On-site
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Gurgaon, Haryana, India · Hybrid
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Gurgaon, Haryana, India · On-site
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Gurgaon, Haryana, India · Hybrid
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Gurgaon, Haryana, India · Remote OK
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Gurgaon, Haryana, India · On-site
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Gurgaon, Haryana, India · Hybrid
The Analytics, Investment and Marketing Enablement (AIM) team – a part of Global Commercial Services (GCS) Marketing Organization – is the analytical engine that enables the Global Commercial Card business. The team driv…
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The role involves configuring and customizing ServiceNow modules to automate IT services, operations, and workflows. It includes developing Security Operations capabilities, managing the CMDB, and providing 24x7 on-call BAU support.
Candidates must have advanced JavaScript knowledge for ServiceNow scripting and familiarity with PowerShell or Python for integrations. Experience with Flow Designer, AI/ML integrations, and web technologies like HTML/CSS is highly desired.
Title Service Now Technical Specialist
Department Enterprise Infrastructure Services
Location Gurgaon
Reports To Sr Mgr Service Now
Level 4
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger.
Service Now Platform Team is part of Enterprise Techhnology Services (ETS) works along with Enterprise Infrastructure Services (EIS) function. It is a growing team supporting a strategic platform that provides enterprise level solutions for managing and automating IT servies, operations and workflows across a number of departments within our organization. The Platform is widely used and embedded for IT Service Management, but it also growing rapidly to support broad range of other products like HRSD, Employee Centre, Security Operations and Vulnerabily Response Module, as well as business workflow capabilities.
About your role
As the principle Service Now Developer, you will work closely with the IT Service management team and have right expertise and innovatative ideas to develop and innovate our Security Operations capabilities for the future. The role involves configuration and customizations, tailoring Service now modules (Incident, Problem, Change, knowledge management and Request Management, ERM, Employee Centre) to meet business specific business needs. You will be writing and maintaining scripts in JavaScript, including business rules, and UI actions to extend functionality and automate processes.This also includes integrating Service now with other systems using integration Hub or custom API’s. Strong understanding of CMDB (Configuration management database) and its role in ITSM is required as well as an ability to design and manage CI (Configuration items) relationship and dependencies.
Skilled in customizing forms, dashboards, and reports you will also help to improve the employee experience with ServiceNow, by helping our Technology support teams to visualize and priortise important work. Ideally you should also have experience with Flow Designer and orchestrations to automate workflows and processes, that will help to drive efficiency across our organization. Implementing cutting-edge features like AI/ML integrations and prededctive analytics would be advantageous, as well as being able to develop custom applications and features.
The role will involve regular BAU (Business As Usual) support during UK/India business hours and will involve 24 x 7 oncall support and weekend working on a rota basis.
Skilled in customizing forms, dashboards, and reports you will also help to improve the employee experience with ServiceNow, by helping our Technology support teams to visualize and priortise important work. Ideally you should also have experience with Flow Designer and orchestrations to automate workflows and processes, that will help to drive efficiency across our organization. Implementing cutting-edge features like AI/ML integrations and prededctive analytics would be advantageous, as well as being able to develop custom applications and features.
The role will involve regular BAU (Business As Usual) support during UK/India business hours and will involve 24 x 7 oncall support and weekend working on a rota basis.
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
Fidelity International offers world class investment solutions and retirement expertise to institutions and individuals.
Fidelity International offers investment solutions and services and retirement expertise to more than 2.9 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $893.2 billion* in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers, and wealth managers, to private individuals. Our Global Platform solutions business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $625.4 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. *Data as of 31 December 2024.
Offices: 25 Cannon Street, London, London EC4M 5TA, GB · S.A., 2a, rue Albert Borschette, BP 2174, Luxembourg, Luxembourg L-1021, LU · Kastanienhöhe 1, Kronberg, Hesse 61476, DE · Via della Chiusa, 2, Milan, Lombardy 20123, IT · 21, Avenue Kléber, Paris, Île-de-France 75116, FR
There are currently 1,230 open data & analytics positions in Gurgaon, India listed on Clera. New openings are added daily as companies post roles.
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