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Full-time
Health insurance, Vision insurance, Dental insurance, 401(k) retirement plan, Employer matching, Paid time off
Posted 32d ago
~40 hrs/week
Remote in Atlanta, Georgia, United States
Responsibilities
The VP of General Liability Claims will provide strategic leadership and direction to the claims team to ensure operational efficiency and exceptional service delivery. They will also collaborate with internal teams to drive process improvements, manage complex litigation, and ensure compliance with regulatory standards.
Requirements
Candidates must have at least 20 years of experience in P&C claims, including 15 years of technical experience managing large teams. A deep understanding of general liability claims, litigation management, and the ability to leverage data for decision-making are essential.
Full job description
About the role
As Vice President of General Liability Claims at Reserv, you will ensure our talented Claims team realizes its full potential as we grow to become the leading TPA by providing strategic leadership and direction. This role reports directly to our SVP and will oversee a General Liability claims team specializing in multiple general liability sector claims for numerous clients.
You will be responsible for driving strategy, establishing an effective structure, and developing and enforcing (compliant) internal policies and procedures. Your expertise in claims management, along with your ability to drive operational efficiencies and foster innovation, will be critical. With a focus on talent acquisition and continuous improvement, you will guarantee exceptional service delivery, customer satisfaction, and the identification opportunities for improvement. The ideal candidate is excited about working through and designing process that supports the quickest claim resolution with optimal outcomes. In addition, they will collaborate closely with our Product and Engineering teams to give feedback and identify technology and process improvements. Join our exceptional team and help shape the future of Reserv.
Who you are
Customer Centric. You prioritize the needs of our customers, ensuring exceptional service delivery and consistently strive to exceed their expectations.
Data Obsessed. Data excites you, and you consistently leverage it to inform and support decision making.
Strategic Thinker. You possess the ability to think critically, analyze complex situations, and develop innovative strategies to drive the success of our claims organization.
Collaborative. You thrive in a collaborative environment, fostering strong relationships with internal and external stakeholders to achieve common goals.
Resilient. You remain composed and adaptable in the face of challenges, demonstrating resilience and the ability to navigate through ambiguity.
Results-Driven. You have a track record of achieving measurable results, setting ambitious goals, and driving performance to meet and exceed expectations.
Empowering Leader. You empower and inspire your team, providing mentorship, guidance, and support to help them reach their full potential.
Analytical. You have strong analytical skills, using data-driven insights to make informed decisions and drive continuous improvement.
Ethical. You demonstrate high ethical standards and integrity in all aspects of your work, maintaining trust and transparency in your interactions.
And did we mention, a sense of humor. Claims are hard enough as it is.
What you'll do
Provide strategic leadership, vision, and direction for the General Liability claims organization
Collaborate closely with the Account Management team to ensure the organization is consistently exceeding the client’s expectations and developing a strong client relationships
Foster a customer-centric approach in claims handling, focusing on providing exceptional service and timely resolution; driving continuous improvement initiatives to enhance operational efficiency and customer satisfaction
Establish and maintain an effective structure and staffing that aligns with current and future organizational needs
Monitor and analyze claims data and key performance indicators to identify trends, patterns, and opportunities for improvement
Drive operational efficiencies and process improvements through proprietary claim systems
Develop an enhanced operating model for claims focusing on strategic priorities and performance
Advance and enforce clear, consistent, and compliant policies, procedures, and processes for claims handling
Lead and motivate a high-performing claims team focused on industry-leading service; providing guidance, mentorship, and technical expertise to the claims staff
Consult and advise on high-exposure, complex litigation, and coverage matters
Ensure compliance with regulatory requirements and maintain best practices
Collaborate with global claims departments and other stakeholders to align strategies and initiatives
Support and communicate claim philosophies while building strong customer relationships
Stay abreast of industry trends and emerging technologies relevant to claims management and recommend their integration where appropriate
Set standards and practices to ensure prudent claims management and control expenses
Promote a culture of innovation and encourage the exploration and implementation of new ideas and technologies within the claims organization
Qualifications
15 years of on-point technical experience managing teams of 75 or more employees
20 years minimum in P&C claims
Experience building and iterating on process and technology in a fast paced environment
Extensive knowledge of all types of General Liability claims; Commercial and residential premises, bar and restaurant, construction, construction defect, NYLL, products, distribution, warehousing. Coverage B experience is a plus.
Strong litigation management leadership skills; JD a plus.
Knowledge of Professional Lines claims is a significant differentiator
Deep understanding of coverage and contracts with emphasis on risk transfer
Ability to synthesize and draw conclusions from data sets; action on the data and drive results
Demonstrated track record of enhancing organizational efficiency and effectively managing the recruitment, retention, training, and growth of Claims professionals (in a remote environment preferred)
Experience collaborating with an executive team to plan and execute on strategy
Benefits
Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
Location
Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
Simple and futuristic solutions for complex claims.
Industry
Insurance
Company size
501-1,000 employees
Founded
2022
Headquarters
New York City
LinkedIn followers
15,092
Total funding
$209M
Reserv leverages modern systems and creates new cutting-edge solutions to optimize any P&C claim. From complex data ingestion to automated coverage decisioning to dynamic customer experiences, Reserv is building the claims experience of the future.
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