Customer Service & Support Jobs in Valencia, Spain (Now Hiring) — 108 open — Page 2

Your Purpose

Join our MSC Cruises Excellence Hub in Valencia as a Personal Cruise Consultant, a high-performance sales role for commercially driven professionals who excel at building trust, guiding customers, and closing high-value bookings.
This is a consultative, relationship-based position, where you will support customers at key decision moments, helping them choose the right cruise experience while contributing directly to conversion and revenue growth.
With a strong sense of ownership and pride, you will create meaningful interactions that reflect the quality and care of MSC Cruises creating experiences that build trust and drive results.
In a fast-paced, multilingual environment, you will combine commercial focus with a genuine passion for delivering exceptional customer experiences.

Your Impact

Expert Product Advisory

• Master MSC itineraries, ships, cabins, pricing logic and competitive positioning
• Recommend tailored solutions balancing customer needs with premium brand experience
• Position MSC value proposition effectively versus competitors

Operational Excellence

• Build and grow personal client portfolio through structured follow-ups and reactivation
• Maintain long-term relationships driving repeat business and incremental revenue
• Manage accurate CRM records ensuring structured pipeline and qualified leads
• Adhere to schedules, performance targets, and quality guidelines set by the Hub leadership
• Thrive in a complex, fast-paced environment, managing customer communications across multiple channels (phone, chat, and other platforms) while maintaining high service standards

Sales and Conversion

• Manage consultative sales conversations from initial customer interest through to booking confirmation
• Support customers in choosing the most suitable cruise solution based on their needs and preferences
• Drive booking conversion, upselling and overall commercial performance
• Contribute directly to individual sales and revenue targets

Client Portfolio Development

• Build and progressively develop a personal client portfolio
• Maintain customer relationships over time to encourage repeat bookings and long-term value
• Manage structured follow-ups, reactivation opportunities and future sales potential
• Work on both inbound customer requests and proactive outbound contacts from existing databases and commercial campaigns

Product Advisory

• Develop strong knowledge of MSC itineraries, ships, cabins, pricing logic and promotions
• Provide clear, reliable and personalized advice to customers
• Recommend tailored solutions while maintaining a premium customer experience
• Communicate the MSC value proposition effectively and credibly
• Final incentive mechanics and compensation details will be shared during the recruitment process

Your Journey so far

Experience & Background

• Experience in consultative, phone-based sales of complex or high-value products is a strong advantage
• Ability to manage customer conversations from initial interest through to booking confirmation
• Experience in building and managing a personal client portfolio (follow-ups, repeat clients, reactivation) is highly valued
• Previous experience in travel, hospitality or other service-oriented industries is a plus
• Experience in customer-facing environments such as retail, hotels, resorts, tourism, guest services, resort entertainment teams or similar roles involving direct interaction with customers will also be positively valued

What Matters Most

• Strong commercial mindset and natural focus on conversion and results
• Confidence in managing customer relationships and guiding decision-making
• Ability to follow up, advise and close with a structured and proactive approach
• Comfortable working in a performance-driven environment while maintaining a high-quality customer experience

Key Competences

• Consultative selling approach with a focus on revenue generation
• Good objection handling and ability to support customers in their decision process
• Ability to quickly learn and understand complex products and commercial dynamics
• Clear and professional communication aligned with a premium brand

Your Essentials

• Fluency in English (spoken and written); additional languages are a strong advantage
• Full right to work in Spain
• Comfortable working in rotating shifts

Working Hours: Availability to work rotating shifts, including evenings and weekends (opening office 12/7)

Location: Valencia, Spain