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Full-time
bachelor degree
Competitive salary, Hybrid working environment, 25 vacation days, Two additional company days, Mobility allowance, NS Business Card
Posted 15d ago
~40 hrs/week
Responsibilities
You will act as a technical bridge between customers and the development team by investigating complex application issues and identifying root causes. Additionally, you will write SQL queries, reproduce bugs, and provide clear technical analyses to support software releases and product improvements.
Requirements
The ideal candidate holds an MBO+ or HBO degree in Software Development or ICT and possesses experience in technical support or software development. You must have strong knowledge of SQL, relational databases, and web technologies, along with the ability to read and understand application code.
Full job description
At Eneve, we build smart, data-driven software solutions that help energy suppliers, producers, traders, and large consumers stay ahead in a rapidly evolving energy landscape. Our platforms simplify complexity, automate core processes, and enable our clients to deliver future-proof services. With operations in the Netherlands, UK, Portugal, and beyond, and supporting millions of energy data transactions, you will have a direct impact on key innovations in the energy transition.
About the role
Become the technical bridge between our customers and development
At Eneve, we build software that powers the European energy market. Our platforms help energy suppliers automate their core processes and serve millions of consumers every day. As our customer base continues to grow, we're looking for a Technical Support Engineer who enjoys solving technical challenges, working closely with customers, and acting as the link between Support and Development.
This is not a traditional IT support role where you'll be installing laptops or managing Microsoft environments. Instead, you'll dive into application behaviour, investigate issues, analyse databases, understand code, and help customers get the most out of our software.
If you have a background in software development, web technologies or technical application support and enjoy working with both people and technology, this could be the perfect next step.
What you'll do
As a Technical Support Engineer, you'll work within our second-line support team, investigating technical issues that require more than standard troubleshooting. You'll collaborate closely with developers, Product and Customer Success to resolve incidents and continuously improve our products.
Your responsibilities include:
Investigating complex technical issues reported by customers.
Analysing application behaviour and identifying the root cause of incidents.
Reading and understanding code to determine where issues originate (you won't be building new features).
Writing SQL/MSSQL queries to investigate and validate data.
Acting as the technical liaison between customers and our development teams.
Reproducing bugs and providing developers with clear analyses.
Supporting software releases and validating fixes.
Identifying recurring issues and contributing ideas for product improvements.
Leveraging AI tools to troubleshoot faster, analyse issues and improve support processes.
Building strong relationships with customers by providing clear technical explanations and setting expectations.
What you'll bring
We're looking for someone who enjoys solving puzzles and likes understanding how software works behind the scenes.
You likely have:
An MBO+ or HBO education in Software Development, ICT or a related field.
Experience as a Technical Support Engineer, Application Support Engineer, Software Support Engineer, Web Developer or Junior Developer.
Good knowledge of SQL and relational databases.
The ability to read and understand application code (development experience is a plus, but not required).
Affinity with web technologies such as APIs, HTML, CSS and JavaScript.
Strong analytical and problem-solving skills.
An interest in using AI tools to improve productivity and technical analysis.
Excellent communication skills and the ability to explain technical issues to non-technical users.
A proactive mindset and a genuine desire to help customers.
Nice to have
Experience with PHP, Laravel or experience with a modern programming language
At Eneve, you'll work on software that has a direct impact on the European energy transition. You'll join an ambitious, collaborative organisation where technology and innovation go hand in hand.
You'll become part of a team where you'll:
You'll join an informal but ambitious work environment where a young team, a healthy sense of humour, and a get-things-done mentality go hand in hand. We work with fast development cycles and the latest technologies to continuously innovate.
Work on complex technical challenges every day.
Collaborate closely with experienced developers and product teams.
Develop your technical expertise in modern SaaS platforms.
Have plenty of opportunities to learn and grow within the organisation.
Be encouraged to use new technologies, including AI, to continuously improve the way we work.
What we offer
A competitive salary based on your experience.
A hybrid working environment with our office in Utrecht (2 days per week onsite. 10-6 working hours to avoid traffic)
25 vacation days plus two additional company days.
A mobility allowance or NS Business Card.
Excellent pension scheme.
A MacBook Pro, the latest development tools, and all the software and equipment you need to be successful in your role.
Access to OpenUp for your mental well-being.
Plenty of room for personal and professional development.
Who will thrive in this role?
This role is ideal for someone who enjoys technology but also enjoys working with people. Perhaps you're currently a developer and miss interacting with customers. Or maybe you're working in technical support and want a role where you'll analyse applications rather than troubleshoot hardware.
If you enjoy figuring out why software behaves the way it does—and you like being the person who connects customers with engineering—you'll feel right at home at Eneve.
Related keywords
Technical Support EngineerSoftware DevelopmentEnergy transitionSaaSSQLMSSQLRelational databasesAPIHTMLCSSJavaScriptGitAzure DevOpsJiraPHPLaravel
Eneve, the new name for Energy21, Ecedo, Jules, Gridhub and Nemon.
We help energy suppliers, traders, and large-scale consumers streamline complex processes with smart, scalable software—so everyone can participate in the energy value chain.
Our data-driven platforms offer future proof energy products, automate processes, and strengthen customer relationships. With deep market knowledge and innovative technology, we simplify transactions, support digitalization and enable well-informed decision-making.
Eneve is located in The Netherlands (HQ), United Kingdom and Portugal and is active in European countries such as The Netherlands, Belgium, France, Germany, Switzerland and the United Kingdom.
The future starts with a perfect flow.
Eneve
Go for the flow
Ecedo, Energy21, Gridhub, and Jules, now united as Eneve.
Offices: Orteliuslaan 893, Utrecht, 3528 BE, NL · Rua Professor Bento de Jesus Caraça 17, Cruz Quebrada , 1495-686, PT · Weiersstraat 1, Assen, Drenthe 9401 ET, NL · ATIC Building, 5 Oakwood Drive, Loughborough, LE11 3QF, GB
energy consultancydata managementcontractingoperating & settlementsmart energy gridsoftware servicesmulti-country tax & regulatory compliancy (Europe)energy transitionmarket model designand energy management systems
How many Customer Service & Support jobs are open in Utrecht, Netherlands right now?
There are currently 388 open customer service & support positions in Utrecht, Netherlands listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Utrecht, Netherlands?
Companies currently hiring include AS Watson, Dirk van den Broek, Lidl Nederland, NORMAL A/S, ASN Bank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Utrecht, Netherlands?
Yes — 92 of the 388 open customer service & support positions offer remote or hybrid work (11 remote, 81 hybrid).
How do I apply for Customer Service & Support jobs in Utrecht, Netherlands?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.