Wasaga Beach, Ontario, Canada · Remote OK
$100k–$106k/yr
We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others s…
Skills: Knowledge Strategy, Governance, People Management, Content Auditing, AI Retrieval Optimization
Wasaga Beach, Ontario, Canada · Remote OK
$100k–$106k/yr
We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others s…
Skills: Knowledge Management, Process Improvement, People Leadership, Stakeholder Management, AI Automation
Utrecht, Utrecht, Netherlands · On-site
$15/hr–$17/hr
Beschrijving van het bedrijf Bij Securitas bouw je mee aan een veiligere wereld, samen met 345.000 collega's wereldwijd. Elke dag brengt nieuwe uitdagingen in een snel veranderende omgeving. Als onderdeel van ons diverse…
Skills: Reception, Hospitality, Customer Service, MS Office, Dutch Language
Utrecht, Utrecht, Netherlands · On-site
$3k–$5k/mo
Beschrijving van het bedrijf Werken bij GBN betekent werken in een gedreven, enthousiast en ambitieus team. Het is een dynamisch bedrijf waar geen dag is hetzelfde, snel kunnen schakelen is een must. Je collega’s hebben …
Skills: Customer Service, Administrative Support, Quotation Processing, Logistics Planning, Environmental Knowledge
Utrecht, Utrecht, Netherlands · Hybrid
Overview Representative, Member Services - NL, BE, MT Herbalife International - Utrecht, Netherlands. About the role and Team: The Member Services function is responsible for delivering a best-in-class experience to Herb…
Skills: Customer Service, Contact Centre Operations, Interpersonal Communication, Multitasking, Order Processing
Utrecht, Utrecht, Netherlands · Hybrid
$6k–$9k/mo
This is what we offer youBruto maandsalaris € 5.994 tot € 8.563 (scale 10). Thirteenth month's salary and 8% holiday allowance 10% Employee Benefit Budget EUR 1,400 development budget per year Hybrid working: balance bet…
Skills: Customer Journey Management, Data-Driven Analysis, Stakeholder Management, KPI Monitoring, Conversion Optimization
Utrecht, Utrecht, Netherlands · On-site
Are you a driven professional fluent in Dutch and ready to elevate your career in beautiful, sunny Greece? At Mercier Consultancy, we are seeking a serious, motivated Dutch-Speaking Customer Service candidates for an ind…
Skills: Dutch Fluency, English Proficiency, Customer Service, Communication Skills, Interpersonal Skills
Utrecht, Utrecht, Netherlands · On-site
At NIKE retail stores we use special job names for our positions. Retail assistants are called “Athletes” at our stores. Nike Utrecht Overvecht is looking for the next part time Retail Assistant to join our team and prov…
Skills: Customer Service, Product Knowledge, Cashier Operations, Inventory Management, Visual Merchandising
Utrecht, Utrecht, Netherlands · On-site
Confident communicator comfortable in a fast-paced service focused role. Proactive problem solver and team player, who builds a fun and relaxed environment that makes guests feel at home. Main Tasks and responsibilities …
Skills: Customer Service, Problem Solving, Multi-tasking, Communication, Hotel Management
Utrecht, Utrecht, Netherlands · Hybrid
$45k–$60k/yr
Job Description: About the Team: Eco-Movement, part of Dow Jones, is a leading global platform for EV charge point location and pricing data. Customers of the platform include navigation providers, charge point operators…
Skills: OCPI Connection Workflow, Workflow Automation, API Integrations, Data Quality Assurance, Process Design
Utrecht, Utrecht, Netherlands · Hybrid
$4k–$5k/mo
Bij Learned ontwikkelen we software die iedere leidinggevende in staat stelt om het team door het jaar heen te ontwikkelen, eerlijk te evalueren en transparant te belonen. Onze software automatiseert het evaluatieproces,…
Skills: Customer Success Management, Implementation Consulting, Project Management, Onboarding, Stakeholder Management
Utrecht, Utrecht, Netherlands · On-site
Bij Hunkemöller draait het om meer dan werken in retail—het gaat om jouw passie voor fashion en het creëren van mooie momenten voor onze klanten en collega's. Samen zorgen we voor een inspirerende werkomgeving waar ieder…
Skills: Customer Service, Styling Advice, Sales, Teamwork, Dutch Language Proficiency
Utrecht, Utrecht, Netherlands · Hybrid
$3k–$4k/mo
Over de functie Ben jij sterk in het voeren van gesprekken die ergens naartoe werken? Krijg je energie van telefonisch klantcontact, het begeleiden van mensen bij belangrijke keuzes en het omzetten van interesse naar act…
Skills: Consultative Selling, Lead Management, CRM Management, Customer Relationship Management, Advisory Skills
Utrecht, Utrecht, Netherlands · On-site
Beschrijving van het bedrijf Sports Direct, onderdeel van Frasers Group, begon als een kleine sportwinkel in Engeland en groeide vanaf daar uit tot een wereldwijde retailgrootmacht, waarin alle grote sport-, vrijetijds-,…
Skills: Sales, Customer Service, Inventory Management, Retail Operations, Communication
Utrecht, Utrecht, Netherlands · Hybrid
We’re looking for a curious and proactive CRM Intern who’s excited to help shape the future of energy. At NextEnergy, you’ll join a fast-growing scale-up where you can make an impact from day one. From improving customer…
Skills: CRM, Email Marketing, Customer Retention, Customer Segmentation, Marketing Automation
Utrecht, Utrecht, Netherlands · On-site
$3k–$3k/mo
Een afwisselende, ondersteunende rol voor iemand die de dingen graag snel en goed regelt! Onze kernwaarden betrokken, betrouwbaar en bereikbaar komen tot uiting in onze interne organisatie en de relatie tot de buitenwere…
Skills: Facility Management, Logistics Planning, Inventory Management, TOPdesk, Microsoft Word
Utrecht, Utrecht, Netherlands · On-site
Zoek jij een baan waar geen dag hetzelfde is en waar je écht onderdeel bent van een hecht team? Bij dit OK Tankstation werk je op een dynamische locatie Lunetten met afwisselend winkel- en horecawerk🥐, vaste uren, duide…
Skills: Customer Service, Cashiering, Stock Management, Food Preparation, Cleaning
Utrecht, Utrecht, Netherlands · On-site
TK Maxx At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whe…
Skills: Customer Service, Cash Handling, Merchandising, Store Maintenance, Communication
Utrecht, Utrecht, Netherlands · On-site
WHY WORK AT JOE & THE JUICE JOE & THE JUICE is a people-centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high-energy community wh…
Skills: Leadership, Recruitment, Employee Engagement, Guest Experience, Operational Management
Utrecht, Utrecht, Netherlands · On-site
Als Planner en Werkvoorbereider Service en Onderhoud bij MUR Conditioning in Utrecht zorg jij ervoor dat monteurs efficiënt en goed voorbereid op pad gaan. Je bewaakt de planning, houdt overzicht en zorgt dat klanten kun…
Skills: Planning, Work Preparation, Technical Coordination, Customer Service, Organization
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Lead the Governance group to establish content standards for readability and AI retrieval while managing a team of Knowledge Strategists. Oversee auditing functions and spearhead strategic projects to optimize knowledge architecture for AI tools.
Requires 4+ years of experience in knowledge strategy within high-volume customer support and demonstrated ability to lead and mentor individual contributors. Must be proficient in CRM systems, CX metrics, and leveraging AI tools for workflow automation.
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
About the Role -
As a Knowledge Strategist Team Lead, Governance at Instacart, you will lead the Governance group within the Knowledge Strategy team. You will establish and maintain content standards for readability and AI retrieval, own the team's auditing function, and spearhead high-impact internal projects that advance our knowledge infrastructure. You will directly manage 2+ Knowledge Strategists and serve as the team's primary owner of triage, prioritization, and deadline accountability.
This role demands both strategic vision and operational precision. You will be equally comfortable defining a governance framework and rolling up your sleeves to see it through — with deep expertise in how structured knowledge powers contact center AI tools. You are a team leader: mentoring your pod, influencing cross-functional partners, and keeping quality high in a fast-paced environment.
About the Team -
The Instacart Customer Experience Process Improvement & Content Operations (PICO) team harnesses our collective expertise to create world-class customer support experiences that foster loyalty, solve problems efficiently, and support the continuous evolution of our business.
PICO encompasses knowledge strategy, content operations, project management, continuous improvement analytics, and learning and development. Each subteam has a unique and critical role to play in supporting our end users and specialists, and cross-functional collaboration is critical to our success.
The Knowledge Strategy team is vital for maintaining the integrity and accessibility of company information for our Customer Experience support team. We play a direct role in Instacart's success by managing and optimizing how knowledge is shared and utilized across the company, fostering a culture of transparency and informed decision-making. We support product launches, continuous improvement efforts, and regulatory requirements by ensuring we have the right strategy, plans, and metrics in place to provide a high-quality experience for our customers, shoppers, retailers, and CX specialists.
In this role, you will focus on elevating the quality, consistency, and AI-readiness of Instacart's CX knowledge base. You will:
Minimum Qualifications
Preferred Qualifications
#LI-Remote
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For Canadian based candidates, the base pay ranges for a successful candidate are listed below.
Add life to cart 🛒
Instacart is a leading grocery technology company that partners with more than 2,200 retail banners – representing nearly 100,000 stores – to transform how people shop for the groceries they need from the retailers they trust, while creating flexible earning opportunities for shoppers. Through the Instacart Marketplace, Instacart Enterprise platform, and Instacart Ads ecosystem, the company powers ecommerce, fulfillment, in-store technology, AI offerings, and advertising for partners. With Instacart Health, the company is providing tools to increase nutrition security, make healthy choices easier for consumers, and expand the role that food can play in improving health outcomes. For more information, visit www.instacart.com/company.
Offices: Blue Shield of California Building, 50 Beale St #600, San Francisco, CA 94105, US · 190 Liberty St, Suite 200, Toronto, Ontario M6K 3L5, CA
There are currently 134 open customer service & support positions in Utrecht, Netherlands listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include AS Watson, Certify360 EdTech Group, ING, Sarawak Nederland, Ace & Tate, among others. Browse the listings above to see every active employer.
Yes — 34 of the 134 open customer service & support positions offer remote or hybrid work (3 remote, 31 hybrid).
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