Tunbridge Wells, England, United Kingdom · On-site
Mid level
What you’ll be doing: Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service Be a visible leader, engaging and coaching a large team of shoppers and …
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Full-time
Discount Card, Annual Bonus Scheme, Free Food And Hot Drinks, Holiday Entitlement, Maternity And Paternity Leave, Pension Match
Posted 59d ago
Apply by Jul 3
~40 hrs/week
Responsibilities
Plan and orchestrate the delivery of an online picking and delivery team to ensure a seamless shopping experience. Manage team performance, capability, and scheduling while collaborating with other store managers.
Requirements
Requires a track record of delivering excellent customer service and leading teams in fast-paced, customer-facing operational environments. Must have experience managing employee relations, including performance and absence management.
Full job description
What you’ll be doing:
Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service
Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
Collaborate with other managers to ensure the success of shopping experience of the overall store
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.
What makes a great online manager:
Previous line management responsibilities in a fast-paced, operational environment.
Provides brilliant customer service and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.
Essential Criteria:
A track record of delivering brilliant customer service and coaching colleagues to do the same.
Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
Has managed employee relations issues, including performance and absence management.
We make good food joyful, accessible and affordable for everyone, every day.
Industry
Retail
Company size
10,001+ employees
Founded
1869
Headquarters
London
LinkedIn followers
480,457
Over 150 years old and still going strong, we’re the UK’s second-biggest retailer. Every day, the nation shops with us because they know they’ll get affordable, good food and excellent service.
We focus on great value and convenient shopping across our family of brands, from Argos, Nectar and Habitat to Sainsbury’s Bank, Smart Charge and Tu.
What’s next for Sainsbury’s?
We've put food back at the heart of our business and we’re taking Sainsbury’s to the next level. We’re investing in technology and people and we’re thinking bigger about how we attract and connect with our customers, while doing everything we can to create a more resilient UK food system.
How many Customer Service & Support jobs are open in Tunbridge Wells, United Kingdom right now?
There are currently 81 open customer service & support positions in Tunbridge Wells, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Tunbridge Wells, United Kingdom?
Companies currently hiring include Marks and Spencer, Leisure Solutions Community Trust, VIVO Defence Services, Sainsbury's, Howden Ireland, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Tunbridge Wells, United Kingdom?
Yes — 4 of the 81 open customer service & support positions offer remote or hybrid work (0 remote, 4 hybrid).
How do I apply for Customer Service & Support jobs in Tunbridge Wells, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.