Customer Service & Support Jobs in Tucson, AZ (Now Hiring) — 1,654 open — Page 25

Are you ready to join a dynamic team that values hard work, continuous learning, and making a positive impact on customers' lives? Look no further!

At Rite Way, we pride ourselves on offering the best solutions and service to meet our customers' needs, all while fostering a supportive and collaborative work environment. We believe in investing in our employees – providing ongoing training and development opportunities to cultivate the best talent and technical expertise in every market we serve.

In addition to a competitive salary and benefits package, we offer:

• A culture that values effort and rewards results
• Health, dental, and vision insurance with low employee contributions
• 100% company-paid healthcare coverage available for employees
• Paid vacation and sick time plus seven paid holidays each year
• 401(k) retirement savings options with company match
• Affordable supplemental insurance offerings including accident, life, critical illness, and disability
• Weekly pay

If you are passionate about helping people improve their homes, have a strong work ethic, and enjoy working both independently and as part of a team, we encourage you to apply. 

This is not the right fit for you if you are not looking for a long-term career or are unable to consistently demonstrate an exceptional work ethic, including excellent attendance. We value teamwork and those who enjoy working as part of a team will thrive in this role.

Job Summary

The IT Systems Administrator is responsible for the strategic administration, architecture, security, governance, and continuous improvement of the organization's Microsoft 365 environment and related technology systems. Serving as the primary technical authority for Microsoft 365 technologies, this role leads the design, configuration, and optimization of SharePoint Online, Teams, OneDrive, Exchange Online, Entra ID, Intune, and other cloud-based collaboration platforms.

This position combines deep technical expertise with a strong commitment to end-user success, ensuring employees have reliable, secure, and effective technology solutions that support business objectives. The IT Systems Administrator evaluates organizational needs, develops and implements technology solutions, establishes governance standards, resolves complex technical challenges, and guides users in adopting and maximizing Microsoft 365 capabilities. The role exercises significant independent judgment in system design, platform administration, security management, and business process improvement while serving as a trusted advisor to leadership and employees on technology-related initiatives.

Reports To

Head of People

Duties & Responsibilities

• Administer, architect, and optimize the Microsoft 365 environment, including SharePoint Online, Teams, OneDrive, Exchange Online, Entra ID, and Intune.
• Lead SharePoint strategy, governance, site architecture, permissions management, content organization, and document management solutions.
• Design, implement, and maintain collaboration, communication, and information management solutions that support organizational objectives.
• Analyze business requirements and develop technology solutions that improve productivity, workflow efficiency, knowledge sharing, and user experience.
• Serve as the organization's primary resource for Microsoft 365 administration, configuration, security, and best practices.
• Provide expert guidance, consultation, and direct support to employees regarding Microsoft 365 technologies, business applications, and workplace technology solutions.
• Investigate, diagnose, and resolve complex technical issues impacting users, business processes, and enterprise systems, identifying long-term solutions and process improvements.
• Manage identity, access, licensing, authentication, and security controls across enterprise platforms.
• Implement and maintain security, compliance, data retention, and information governance practices within the Microsoft 365 ecosystem.
• Monitor system performance, availability, and reliability, taking proactive measures to optimize service delivery and minimize disruption.
• Develop technical documentation, standards, policies, and procedures related to Microsoft 365 and enterprise technologies.
• Deliver user training, promote adoption of digital workplace tools, and support organizational change initiatives involving technology.
• Collaborate with business leaders and stakeholders to align technology investments and solutions with organizational goals.
• Lead or participate in infrastructure, cloud, security, and business system projects as a technical subject matter expert.
• This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive, but representative; other duties may be assigned.

Competencies for Success

• Customer Focus
• Communication
• Dependability & Productivity
• Interpersonal Skills
• Organization Skills
• Quality
• Results Orientation
• Computer Skills
• Employee Focus
• Job Knowledge
• Judgement & Critical Analysis
• Problem Solving
• Sense of Urgency
• Technical Skill

Required Skills & Abilities

• Expert knowledge of Microsoft 365 administration, including SharePoint Online, Teams, OneDrive, Exchange Online, Entra ID, and Intune.
• Ability to design, implement, govern, and optimize enterprise collaboration, communication, and information management solutions.
• Strong understanding of Microsoft 365 security, compliance, identity management, access controls, and data governance practices.
• Ability to analyze business needs, exercise independent judgment, and develop technology solutions that improve organizational effectiveness and user experience.
• Advanced troubleshooting and root-cause analysis skills with the ability to resolve complex technical and operational issues.
• Strong customer service orientation with the ability to provide technical guidance, training, and support to users at all levels of the organization.
• Excellent verbal and written communication skills, including the ability to translate technical concepts into clear, actionable information.
• Ability to manage multiple priorities, lead technology initiatives, and collaborate effectively with stakeholders, vendors, and cross-functional teams.
• Strong organizational skills, attention to detail, and commitment to maintaining secure, reliable, and well-documented technology environments.
• Ability to stay current with emerging technologies, industry best practices, and Microsoft 365 platform enhancements.

Education & Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Strong experience administering Microsoft 365 environments, including SharePoint Online, Teams, Exchange Online, and OneDrive.
• Demonstrated expertise in SharePoint architecture, governance, permissions, site management, and content lifecycle management.
• Experience supporting Microsoft Entra ID, Intune, and Microsoft security and compliance technologies.
• Strong customer service mindset with proven experience providing end-user support in a professional environment.
• Excellent troubleshooting, communication, training, and problem-solving skills.
• Microsoft certifications related to Microsoft 365, SharePoint, Azure, or Modern Workplace technologies are preferred.

Physical Demands

• Requires extended periods of sitting, typing, viewing computer screens, and working with detailed technical information.
• May require occasional lifting and movement of computer equipment and related technology devices up to 50 pounds.
• May occasionally be required to move technology equipment weighing up to 75 pounds, utilizing appropriate safety procedures or assistance when necessary.

Work Environment & Conditions

• Primarily performed in an office or professional business environment with frequent use of computers, mobile devices, and other technology equipment.
• Regular interaction with employees, leadership, vendors, and external service providers to support business operations and technology initiatives.
• Ability to travel occasionally between company locations or attend training, meetings, and professional development events as needed.
• Must be able to respond effectively to technology issues and service interruptions in a fast-paced environment while managing multiple priorities and deadlines.
• Requires the ability to maintain confidentiality and exercise appropriate discretion when handling sensitive company, employee, and system information.

Work Schedule

• Generally, Monday through Friday, 7:30AM to 4:00PM
• Work may occasionally occur outside of normal business hours to support system maintenance, software deployments, upgrades, troubleshooting, or business continuity needs.

Remote Work Eligibility

• Not Eligible
• This role is based in Tucson, Arizona, and requires candidates to reside in or be willing to self-relocate to the area at their own expense. The company does not offer relocation assistance or employment visa sponsorship for this position.

Travel Requirement

• Up to 10%

Equal Opportunity Employment Statement

Rite Way is an Equal Opportunity Employer (EOE) and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, protected veteran status, or any other personal characteristic protected by Federal, State, or Local Laws.