Customer Service & Support Jobs in Taupō, New Zealand (Now Hiring) — 8 open

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives. 

We are seeking an enthusiastic and customer-focused Checkouts Team Member to join our team at The Warehouse in Taupō. In this part-time role, you will be the friendly face at our checkouts, delivering exceptional service whilst maintaining our high operational standards. You will thrive in a fast-paced retail environment, where your efficiency, reliability, and genuine care for our customers make a real difference to their shopping experience.

• Process customer transactions accurately and efficiently at the checkout, ensuring a smooth and pleasant experience - Handle cash, card payments, and other payment methods with precision and integrity - Maintain a welcoming and professional demeanour, greeting customers warmly and addressing their queries with patience and empathy
• Operate point of sale (POS) systems and related technology with confidence and accuracy - Keep the checkout area clean, organised, and well-stocked throughout your shift - Collaborate with team members to support the smooth running of the store, particularly during busy periods
• Follow company policies and procedures, including health and safety guidelines - Demonstrate flexibility and resilience when managing unexpected situations or high customer volumes - Contribute to a positive, inclusive team environment where colleagues feel supported and valued - Continuously seek opportunities to improve your skills and knowledge of store systems and products

Hours of work are -

• Wednesday - Saturday 8:00am - 12:00pm

Required: - Proven ability to deliver excellent customer service in a fast-paced environment - Strong cash handling skills with meticulous attention to detail and accuracy - Excellent communication and people skills, with the ability to interact positively with diverse customers - Reliability, punctuality, and commitment to maintaining consistent service standards

• Ability to stand for extended periods and manage the physical demands of the role - Willingness to learn new systems and technology quickly - Flexibility to work the scheduled part-time hours (Thursday 3:00pm–9:00pm)

Desirable: - Previous experience in a retail or customer-facing role - Experience operating checkout or till systems - Familiarity with point of sale (POS) technology - A proactive approach to problem-solving and a willingness to take on additional responsibilities - Experience working as part of a collaborative team in a busy environment

Tā mātou tāpaetanga – What we offer

• Team Card: Access to discounts across our brands. 
• Birthday Leave: To celebrate your special day, you're entitled to a day of paid leave each year! 
• Here for Good Leave: To do good in your community you'll have one day of paid leave every year! 
• Career Progression: an excellent steeping stone into other internal opportunities.
• Plus loads more!