Stockholm, Sweden · On-site
At GeoGuessr, we’re more than just a game company. Since 2013, we’ve turned the world into a playground for the curious and knowledge-hungry. Over the last few years, we’ve built an incredible team of over 80 people, all…
Skills: Customer Support Management, KPI Definition, Data Analysis, Cross-functional Collaboration, Freshdesk
Stockholm, Sweden · Hybrid
At Billogram we like to be the good guys of billing, making money when clients are happy and pay on time rather than from missed payments. We believe it always pays off to treat people well. That’s why our platform for i…
Skills: Strategic Account Management, Contract Negotiation, Stakeholder Management, Data Analysis, Cross-functional Leadership
Stockholm, Sweden · On-site
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to delive…
Skills: Guest Relations, Check-in/Check-out Processing, Customer Service, Communication, Reporting
Stockholm, Sweden · Hybrid
Är du en relationsskapande rådgivare med ett starkt driv, som trivs i en miljö med höga ambitioner? Vill du ha en roll där nykundsbearbetning och eget ansvar är centralt och där du får forma din kundportfölj? Då kan du v…
Skills: Pension Advisory, Risk Insurance, New Business Development, Customer Relationship Management, Needs Analysis
Stockholm, Sweden · Hybrid
Nordnet startade 1996, med syftet att demokratisera sparande och investeringar. Vi har nu vuxit till den ledande digitala plattformen för sparande och investeringar i Norden. Genom innovation, enkelhet och transparens ut…
Skills: Fund Administration, Fund Trading, Fund Transfers, Microsoft Excel, Microsoft Office
Stockholm, Sweden · On-site
Om Samhall Samhall finns till för att skapa en mer inkluderande arbetsmarknad där alla ses som en tillgång. Vårt uppdrag är att skapa meningsfulla jobb för personer med funktionsnedsättning. Varje år anvisas ca 2 000 per…
Skills: Personnel Management, Operational Leadership, Employee Motivation, Customer Relationship Management, Sales of Services
Stockholm, Sweden · On-site
Avisera är en av Skandinaviens ledande produktionspartners inom förpackningar, merchandising och profilprodukter. Hos oss får du tryggheten i ett etablerat företag kombinerat med energin i en organisation som ständigt vä…
Skills: Order Monitoring, Invoice Handling, Credit Assessment, Accounts Receivable, Logistics Coordination
Stockholm, Sweden · On-site
Mission Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before s…
Skills: ECG Performance, Blood Sampling, Blood Analysis, Clinical Research Data Collection, Customer Service
Thalamus TechStockholm, Sweden · Hybrid
Vi söker en erfaren systemadministratör till ett konsultuppdrag där du får arbeta med drift, förvaltning och utveckling av IT-miljöer. Uppdraget ger dig möjlighet att bidra till stabila och säkra system i en tekniskt kom…
Skills: System Administration, Windows Server, Linux, Active Directory, Virtualization
Stockholm, Sweden · On-site
Vi söker nu en vårdadministratör som vill bidra till att vår verksamhet fungerar effektivt varje dag, och som med stolthet vill möta våra patienter under dina pass i receptionen. Om rollen Som vårdadministratör har du an…
Skills: TakeCare, Scheduling, Medical Administration, Reception Management, IT Administration
Stockholm, Sweden · Hybrid
$55k–$65k/mo
Shape the Future of Integrations with a Nordic Challenger 🚀 At Frends iPaaS, we're not just another vendor. We're a Nordic-founded integration platform on a mission to make integrations fast, easy, and transparent. Reco…
Skills: B2B SaaS Account Management, Customer Retention, Upselling, Cross-selling, MEDDIC
Stockholm, Sweden · On-site
Var med och skapa Sveriges bästa tandvård tillsammans med oss! 💙 Hos oss på Smile får du vara med och skapa Sveriges bästa tandvård. Här får du gehör för dina tankar och idéer – i teamet, på kliniken och i hela Smile. V…
Skills: Dental Assisting, Sterilization, Patient Care, X-ray, Dental Scanning
Stockholm, Sweden · On-site
ABOUT THE COMPANY Tiger of Sweden is a Stockholm-based fashion house established in 1903 with a heritage in tailoring. For more than a century Tiger of Sweden has stood for style with purpose, dressing men and women for …
Skills: High-end Fashion Sales, Customer Service, Suiting and Tailoring, Client Relationship Management, Visual Merchandising
Stockholm, Sweden · On-site
NOFO Hotel & Wine Bar NOFO Hotel & Wine bar är ett familjeägt hotell som ligger i den mest pulserande delen av Södermalm. Vi brinner för design och service, det sistnämnda skulle vi inte klara av utan våra underbara meda…
Skills: Housekeeping Management, Leadership, Quality Control, Staff Training, Inventory Management
Stockholm, Sweden · Hybrid
$55k–$65k/mo
Shape the Future of Public Sector Integrations with a Nordic Challenger 🚀 At Frends iPaaS, we're not just another vendor. We're a Nordic-founded integration platform on a mission to make integrations fast, easy, and tra…
Skills: Account Management, Customer Success, B2B SaaS Sales, Public Sector Procurement, LOU Compliance
Stockholm, Sweden · On-site
$85/hr–$105/hr
Job Description Join our program supporting Airbnb’s Luxe program as a Home Consultant and help us uphold the exceptional quality and hospitality standards expected from the luxury homes in Airbnb’s Luxe offering. As par…
Skills: Communication Skills, Attention To Detail, English Proficiency, Tech Savvy, Property Evaluation
Stockholm, Sweden · On-site
Vi söker Eventvärd på deltid i Linköping Är du social, serviceinriktad och trivs i mötet med människor? Vill du jobba i en stämningsfull miljö och vara en del av något som skapar minnen för livet? Då kan rollen som Candl…
Skills: Customer Service, Communication, Ticket Scanning, Guest Relations, Problem Solving
Stockholm, Sweden · On-site
Vi söker Eventvärd på deltid i Örebro Är du social, serviceinriktad och trivs i mötet med människor? Vill du jobba i en stämningsfull miljö och vara en del av något som skapar minnen för livet? Då kan rollen som Candle L…
Skills: Customer Service, Communication, Ticket Scanning, Guest Relations, Problem Solving
Stockholm, Sweden · On-site
Vi söker Eventvärd på deltid i Mälardalen Är du social, serviceinriktad och trivs i mötet med människor? Vill du jobba i en stämningsfull miljö och vara en del av något som skapar minnen för livet? Då kan rollen som Cand…
Skills: Customer Service, Communication, Ticket Scanning, Guest Relations, Problem Solving
Stockholm, Sweden · On-site
Vi söker Eventvärd på deltid i Malmö Är du social, serviceinriktad och trivs i mötet med människor? Vill du jobba i en stämningsfull miljö och vara en del av något som skapar minnen för livet? Då kan rollen som Candle Li…
Skills: Customer Service, Communication, Ticket Scanning, Guest Relations, Problem Solving
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead and develop the customer support team to transition from a reactive to a proactive, insight-driven function. Focus on reducing ticket volume by identifying root causes and collaborating with product teams to implement upstream fixes.
Requires 5+ years of customer support experience with significant time in a leadership role within consumer SaaS, gaming, or high-volume digital products. Must be proficient in support tooling and data-driven decision-making with strong written English skills.
You'll be responsible for leading and developing our customer support team, turning it from a reactive function into a proactive, insight-driven part of the organisation. You'll own the day-to-day operation, but your real mission is to work out why tickets exist in the first place - and systematically reduce them.
That means digging into the backlog, grouping issues by root cause, identifying which user segments are struggling most, and working closely with our product teams to fix things upstream. You'll know how to help users find answers before they ever need to contact us - through better FAQs, smarter triage, and self-serve tools - while ensuring paying customers always get a fast, high-quality response.
This is a hands-on role to start. You'll work alongside the team and get close to our players and their problems.
Lead and develop a small customer support team, setting the bar for quality and ownership
Define and own the metrics that matter — CSAT, first response time, resolution time, ticket volume trends, deflection rate — and report them clearly to the wider org
Analyse the ticket backlog: tag, group, and prioritise by issue type and user segment to find patterns
Work with product and engineering to address root causes, not just symptoms, and support our product roadmap based on customer insights
Build and improve self-serve resources (FAQs, guides, in-app help) so the majority of users can help themselves
Hire and onboard future team members as the team grows
5+ years in customer support, with meaningful time in a lead or manager role in a consumer SaaS, gaming, fintech, or high-volume digital product environment
You've built or significantly transformed a support function before — you can point to what it looked like when you arrived and what you left behind
Strong on metrics: you know what good looks like, you can define the KPIs, set up the reporting, and use data to make decisions
Experience working cross-functionally with product and engineering teams — you can translate user pain into product language
Hands-on with support tooling (Freshdesk or similar) and ideally experience building out help centres or self-serve flows
A systematic thinker who asks "how do we stop this from happening again?" before closing the ticket
Strong written English — you'll be reviewing team responses and setting the quality standard
Experience in gaming or a product with a highly engaged player community
We’re offering a package of perks to keep you charged up and ready to create wonders:
Daily breakfast and lunch at the office.
6 weeks of vacation + 3 extra days off, for a well-deserved rest.
Pension and insurance as per IPT1 guidelines.
50,000 SEK education benefit.
5,000 SEK wellness allowance.
A high energy and very much alive office.
Looking forward to receiving your application!
This role is based in Stockholm, Sweden at our beautiful head office.
Let's explore the world
GeoGuessr is a web-based geographic discovery game that utilizes Google Street View locations. It requires players to guess their location in the world using only the clues visible in Street View. The website receives millions of unique visitors every month.
Offices: Katarinavägen 15, Stockholm, Stockholm County, SE
There are currently 173 open customer service & support positions in Stockholm, Sweden listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Marriott International Hotels, Inc., Wavecrest, Marsh McLennan, Matinique, Tryggsam, among others. Browse the listings above to see every active employer.
Yes — 45 of the 173 open customer service & support positions offer remote or hybrid work (2 remote, 43 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
