Customer Service & Support Jobs in Salem, VA (Now Hiring) — 199 open — Page 2

Job Posting End Date

08-03-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

Responsible for performing administrative support duties within the assigned area. Responsibilities are specific to the organizational unit (i.e. region, district, department, plant, etc.)

Job Description

*This position is an on-site position working Monday through Friday at the Roanoke TCC Facility in Salem, VA.

Note: This position is posted at multiple grade levels and offers a range of opportunities for advancement. The minimum qualifications outlined below apply to the Administrative Assistant level, with increased educational, skill, experience and certification requirements for higher level Administrative Assistant Senior.

What You’ll Do:

Essential Job Functions & Tasks

• Major responsibilities:
  • Perform basic, routine administrative duties, following well defined, standard procedures
  • Assist with document processing
  • Assist in compiling special reports and requesting information from other areas
  • Assist in filing and retrieval of information in both hard copy and electronic formats
  • Answer telephone and take messages
  • Communicate via electronic mail as necessary
  • Receive and distribute incoming and outgoing mail
  • Use computer keyboard to enter data, perform calculations and/or retrieve information
  • Operate a wide variety of electronic and mechanical office equipment
  • Order office supplies
  • Facilitate ordering of food when needed such as training, safety meetings, etc.
  • General building organization
  • Mail retrieval duties
  • Create/Update email distribution lists
  • Ensure kitchens are stocked with supplies
  • Approve timesheets for employees
  • Assist hiring manager with onboarding new employees
  • Arrange team building activities
  • Coordinate deliveries to the building
  • Coordinate and manage conference room use internal/external

• Communication and interpersonal skills:
  • Listens to and understands written and verbal instruction
  • Communicate effectively with co-workers and other employees and/or customers outside work area
  • Answers phone calls clearly and with a friendly, helpful tone
  • Records messages accurately with appropriate information
  • Works effectively and productively with others
  • Actively helps others with assignments as necessary to maintain department productivity.

• Customer focus:
  • Answers customer questions, but knows when appropriate to refer questions or issues to others
  • Actively learns the function of the department and responsibility for each employee to assist customers more effectively
  • Exhibits concern and sensitivity to others.

• Problem solving and initiative:
  • Applies basic education and training in job responsibilities and assignments
  • Ask questions when unsure of how to handle an assignment
  • Demonstrates ability and initiative to handle assignments beyond the basic, routine level.

What We’re Looking For:

Education

• High school diploma or GED

Work Experience

• Six-nine months of post-high school experience in learning and utilizing administrative office procedures, practices and equipment (i.e. business English, grammar, spelling, punctuation, letter writing, telephone technique) desirable.
• Must possess the ability to organize data and processes and communicate effectively, both orally and in writing.
• Displays good analytical and problem-solving skills
• Demonstrated proficiency with computers and the use of office-oriented software products

Administrative Assistant Senior

What You’ll Do:

Essential Job Functions & Tasks

• Major responsibilities:
  • Under moderate to limited supervision, compose, prepare, review and/or process documents which require some independent analysis
  • Exercising moderate judgment and good working knowledge of company and/or department work procedures
  • Obtain, assemble and organize data for use by supervisor or others
  • Establish and maintain filing and record keeping systems
  • Answer customer or public inquiries and follow up on routine inquiries as required
  • Maintain confidentiality of company matters and data as required
  • Order office supplies
  • Facilitate ordering of food when needed such as training, safety meetings, etc.
  • General building organization
  • Mail retrieval duties
  • Create/Update email distribution lists
  • Ensure kitchens are stocked with supplies
  • Approve timesheets for employees
  • Assist hiring manager with onboarding new employees
  • Arrange team building activities
  • Coordinate deliveries to the building
  • Coordinate and manage conference room use internal/external

• Communication and interpersonal skills:
  • Effectively and clearly communicates instructions, ideas, and department procedures and policies to customers, employees and managers in person, by telephone or by written or electronic means
  • Works effectively as a team member within department and, due to knowledge and expertise, participates on inter-department teams as requested.

• Customer focus:
  • Anticipates needs of customers, management, and department
  • Provides recommendations for procedure revisions and efficiencies that improve customer service.

• Problem solving and initiative:
  • Uses independent judgment, initiative and knowledge of department and company needs and goals in accomplishing work assignments.
  • Reviews, initiates and recommends corrective actions or improvements to administrative practices.
  • Informally recruits others inside and outside of department who are knowledgeable to assist in resolving administrative, clerical and technical issues.

What We’re Looking For:

Education

• High school graduate or GED.

Work Experience

• The minimum experience necessary for this position should include a total of three (3) to four (4) years of related experience or the equivalent, normally obtained by progression through the classification of Administrative Assistant.
• Experience should also include varied business situations or circumstances which tend to favorably develop the job incumbent in terms of confidentiality, maturity, discretion, personal tact, judgment and initiative.
• Must possess the ability to organize data and processes and communicate effectively, both orally and in writing.
• Displays good analytical and problem-solving skills.
• Demonstrated proficiency with computers and the use of office-oriented software products.
• Experience in utilizing administrative office procedures, practices and equipment (i.e. business English, grammar, spelling, punctuation, letter writing, telephone technique).

What You’ll Get:

Standard base pay is:

• Administrative Assistant - $22.14 - $27.67 /hr.
• Administrative Assistant Sr. - $25.99 – $32.49/hr.

In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-003

Compensation Range:

$22.14 - $32.49

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.