Customer Service & Support Jobs in Rhu, United Kingdom (Now Hiring) — 9 open

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

 

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

 

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us!  

 

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The GCAM I is a customer-facing member of the Global Control Tower Services (GCTS) organization responsible for managing day-to-day customer engagement, operational performance, and communication across assigned global accounts. Reporting to the Regional Control Tower Manager, the GCAM I serves as the bridge between the customer, Global Control Tower teams, regional operations, and local branches to ensure consistent execution and service delivery.

Responsibilities

• Responsible for developing, leading, and managing key account(s). Responsible for the outcome of assigned projects including KPI reporting, customer service, routing, problem resolution (including accounts receivable), vendor compliance and customer interaction.
• Developing solutions that best address customer needs, coordinating with other departments and employees as needed, and working constantly with clients to ensure their needs are being met.
• Adhere to all government and regulatory compliance standards with regards to AES, customs clearance, ITAR, screening of denied parties and dangerous goods regulations
• Analyze account data and provide predictions to management. To include assistance of creation of MBR and QBR data to meet or exceed global sales and client expectations.
• Review account budgets, pricing, quoting, and improving cost effectiveness.
• Assisting global sales staff and offices with customer relations, resolution of issues, and assist with client solutions that drive additional business from assigned client(s).
• Other duties and responsibilities will be assigned as business demands deem necessary.
• The wage range for this position is $71,440.00-$88,510.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Qualifications

Education Qualifications

• Bachelor's Degree or equivalent Required

Experience Qualifications

• 7+ years relevant experience in freight forwarding operations, account management or sales experience in supply chain industry preferred. With 2-3 years in direct customer facing roll (sales / account management) Preferred and
• 5+ years CargoWise, AS400, dangerous goods and ITAR experience is a plus. Preferred

Skills and Abilities

• Working understanding of air and ocean, imports and exports needed (extensive work experience in one or more required). (High proficiency)
• Proficient in MS Word, Excel, and other MS Office software. (High proficiency)
• Ability to multi-task with strong attention to detail (High proficiency)
• Must be self-motivated and able to work within a virtual team across multiple time zones and global geographies. (High proficiency)
• Able to facilitate global conference calls (possibly at afterhours) to include customer or operations teams across the globe. (High proficiency)
• Ability to problem solve and be solution oriented in a fast pace and high volume environment. (High proficiency)
• Excellent negotiation, communication, organizational and planning skills. (High proficiency)
• Possess strong analytical abilities, exceptional communication skills, and the ability to think strategically and analytically about business and product challenges. (High proficiency)
• Computer Skills (High proficiency)

Licenses and Certifications

• ITAR, Dangerous Goods, Cargowise Certifications are desired but not required Upon Hire Preferred

Other Skills We Hope to See:

• A team player who works well with others – being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

 

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.