Pittsfield, Massachusetts, United States · On-site
Entry level
Job Summary We're looking for a highly organized, customer-focused Service & Parts Advisor to help keep our service department running efficiently. This is a hybrid role that's perfect for someone who enjoys variety, thr…
Skills: Customer service, Communication skills, Organizational skills, Attention to detail, Multitasking
Pittsfield, Massachusetts, United States · On-site
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Pittsfield, Massachusetts, United States · On-site
$15/hr–$20/hr
Entry level
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Supplemental Nutrition Assistance Program (SNAP) Case Worker- Pittsfield
Pittsfield, Massachusetts, United States · On-site
Mid level
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Pittsfield, Massachusetts, United States · On-site
$15/hr–$22/hr
Entry level$3.5B raised
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Pittsfield, Massachusetts, United States · On-site
$15/hr–$22/hr
Entry level$3.5B raised
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Customer Service, Checkout Operations, Loyalty Program Management, Communication, Collaboration
Pittsfield, Massachusetts, United States · On-site
$15/hr–$22/hr
Entry level$3.5B raised
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
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Skills: Auto Glass Installation, ADAS Recalibration, Customer Service, Diagnostic Testing, Hand Tool Proficiency
Pittsfield, Massachusetts, United States · On-site
$15/hr–$22/hr
Entry level$3.5B raised
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Pittsfield, Massachusetts, United States · On-site
$17/hr–$20/hr
Entry level
Car Wash Team Member – Golden Nozzle Car Wash Support the Team. Drive Daily Operations. Deliver an Exceptional Customer Experience. Golden Nozzle Car Wash is looking for hard-working, dedicated, customer-focused individu…
Pittsfield, Massachusetts, United States · On-site
$16/hr–$16/hr
Mid level
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Pittsfield, Massachusetts, United States · On-site
$20/hr–$21/hr
Mid level
The Commercial Sales Team at AutoZone plays a pivotal role in driving growth across our professional customer base. Focused on delivering quality parts, reliable service, and dedicated support, this team connects AutoZon…
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Pittsfield, Massachusetts, United States · On-site
$15/hr–$16/hr
Entry level
AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Safe Driving, Customer Service, Automotive Parts Knowledge, Heavy Lifting, Communication
Pittsfield, Massachusetts, United States · On-site
$15/hr–$16/hr
Entry level
AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Customer Service, Automotive Knowledge, Sales, Inventory Management, Communication
Pittsfield, Massachusetts, United States · On-site
$15/hr–$15/hr
Entry level
AutoZone’s store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Pittsfield, Massachusetts, United States · On-site
Entry level
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams produc…
Pittsfield, Massachusetts, United States · On-site
$22/hr–$27/hr
Entry level$4.8B raised
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Skills: Customer Service, Banking Transactions, Financial Advice, Lead Management, Problem Solving
Pittsfield, Massachusetts, United States · On-site
Mid level
Job Summary Count On Coggins. Count On a Better Way to Do Business. Coggins Auto Group is growing and we're looking for an experienced Automotive Finance Manager who is ready to be a true team player. This is a hands-on …
Pittsfield, Massachusetts, United States · On-site
Entry level$2.3B raised
Job DetailsJob Location: L142 Pittsfield - Pittsfield, MA 01201Part- Time: Starting at $15 per hour. Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. At National F…
Skills: Customer Service, Phone Etiquette, Point Of Sale, Sales, Facility Maintenance
Pittsfield, Massachusetts, United States · On-site
$26/hr–$28/hr
Mid level
Supervisor – Operations (Service Operations Supervisor) BRTA Hourly Wage Range: $26.16 - $28.71 Knowledge and Experience: Minimum 3 years in a supervisory role. Management of frontline employees with accountability…
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Full-time
401(k) with company match, Health insurance, Dental insurance, Life insurance, Paid time off, Employee discounts
Posted 7h ago
~40 hrs/week
Responsibilities
The Service & Parts Advisor manages the service department workflow by greeting customers, documenting repair orders, and coordinating repairs with technicians. They are also responsible for ordering and managing parts inventory, billing invoices, and ensuring all administrative paperwork is accurate.
Requirements
Candidates should have previous dealership or service advisor experience and possess strong organizational and communication skills. A valid driver's license is required, along with the ability to learn dealership software and adapt to a fast-paced environment.
Full job description
Job Summary
We're looking for a highly organized, customer-focused Service & Parts Advisor to help keep our service department running efficiently. This is a hybrid role that's perfect for someone who enjoys variety, thrives in a fast-paced environment, and isn't afraid to jump in wherever needed.
Because we're a smaller operation, you'll play an important role in nearly every part of the service process. One minute you may be greeting customers and writing repair orders, the next you'll be ordering parts, billing invoices, closing repair orders, or helping keep the shop organized and moving efficiently.
If you're someone who enjoys multitasking, takes ownership of your work, and believes every customer deserves an honest, stress-free experience, we'd love to meet you.
At Coggins Auto Group, we're family-owned and proud to serve Berkshire County and beyond with a transparent, team-first culture where everyone pitches in to help each other succeed.
What You'll Do
Welcome customers and provide an exceptional service experience from check-in to vehicle pickup
Listen to customer concerns and accurately document repair orders
Explain recommended maintenance and repairs in a clear, honest manner
Coordinate repairs and communicate with technicians throughout the day
Provide estimates, updates, and obtain customer approvals
Order, receive, bill, and manage parts needed for repairs
Maintain accurate parts inventory and vendor communication
Close repair orders and ensure all paperwork is complete and accurate
Assist with warranty documentation and administrative tasks as needed
Keep the service department organized and operating efficiently
Jump in wherever needed to support the team and deliver an outstanding customer experience
What We're Looking For
Previous Service Advisor, Parts Advisor, or dealership experience preferred
Ability to comfortably balance multiple responsibilities throughout the day
Strong organizational skills with exceptional attention to detail
Excellent customer service and communication skills
Comfortable learning dealership software and administrative processes
Self-motivated with the ability to prioritize and adapt in a fast-paced environment
Team-first attitude with a willingness to help wherever needed
Valid driver's license
Schedule
Monday–Friday: 7:30 AM – 5:15 PM
Benefits & Perks
Competitive pay based on experience
401(k) with company match
Health, dental, and life insurance
Paid time off
Employee discounts
Growth and advancement opportunities
Stable, supportive, and safety-focused work environment
Location
Coggins of the Berkshires, Pittsfield MA
(In-person role; reliable commute or relocation required)
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local law
Related keywords
AutomotiveService AdvisorParts AdvisorDealershipRepair OrdersInventory ManagementCustomer ExperienceWarrantyInvoicingVendor CommunicationAdministrativeAutomotive ServiceMaintenanceCustomer Support
The Coggins Auto Group has extended their services to the Berkshires!
Industry
Vehicle Repair and Maintenance
Company size
2-10 employees
Founded
2023
Headquarters
Pittsfield, MA
LinkedIn followers
10
The Coggins Auto Group has extended their services to the Berkshires! Providing the same great service you know and love for vehicle maintenance, repairs, and used vehicle sales!
How many Customer Service & Support jobs are open in Pittsfield, MA right now?
There are currently 123 open customer service & support positions in Pittsfield, MA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Pittsfield, MA?
Companies currently hiring include Domino's, Global Partners LP, DICK'S Sporting Goods, AutoZone, BJ's Wholesale Club, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Pittsfield, MA?
Yes — 2 of the 123 open customer service & support positions offer remote or hybrid work (0 remote, 2 hybrid).
How do I apply for Customer Service & Support jobs in Pittsfield, MA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.