Piscataway Township, New Jersey, United States · On-site
$59k–$69k/yr
Mid level
Description The role of Operations Agent is client facing to provide the highest-level customer experience through the processing of shipments. This involves commercial cargo with some contractor cargo. The role will rat…
Skills: Freight forwarding, Logistics, Shipment tracking, Rate negotiation, Customer service
Technical Communicator - Power Systems - Piscataway, NJ
Piscataway Township, New Jersey, United States · On-site
$110k–$120k/yr
Senior
JOB DESCRIPTION: Lead and coordinate technical support services for power generation, industrial, rail and marine products, serving as a key resource for customers, technicians, and sales teams.Provide expert troubleshoo…
Skills: Technical support, Troubleshooting, Diagnostics, Electrical systems, Controls systems
Piscataway Township, New Jersey, United States · On-site
Entry level$9.0B raised
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Piscataway Township, New Jersey, United States · On-site
$75k–$100k/yr
Mid level
New Castle Building Products (NCBP) is a privately owned distributor of building materials. With 20+ locations spanning from Massachusetts to Maryland, our success is built on exceptional customer service, operational ef…
Skills: Sales, Relationship building, Customer service, CRM management, Communication skills
Piscataway Township, New Jersey, United States · On-site
$20/hr–$28/hr
Entry level
Overview Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company. With corporate headquarters in New Jersey, the company is on a course …
Piscataway Township, New Jersey, United States · On-site
$80k–$92k/yr
Mid level
Onsite in Piscataway, NJ SHIFT 10am - 8pm Wed - Sat The Operations Technician 2 (O) is responsible for providing exceptional 24x7 data center support for internal and external customers. Primary responsibilities include …
Skills: Data center support, Troubleshooting, Fiber optic cabling, Copper cabling, Cable testing
Piscataway Township, New Jersey, United States · On-site
Mid level
The development of the Water Damage Specialist at the intermediate level has four (4) objectives: 1) to act as head of the water damage team that deals with residential losses and small commercial losses; 2) knowledge an…
Piscataway Township, New Jersey, United States · On-site
$110k–$125k/yr
Mid level
Benefits: Dental insurance Health insurance Paid time off Vision insurance About Snack Innovations Snack Innovations is a fast-growing consumer packaged goods company with a passion for better-for-you snacking and the pa…
Skills: Customer experience management, CRM management, Automation infrastructure, AI chatbot training, Team leadership
CAVALLI CABINETRY LLC
Order Processor Kitchen Cabinetry
Piscataway Township, New Jersey, United States · On-site
$25/hr–$30/hr
Mid level
Benefits: Company parties Competitive salary Employee discounts Opportunity for advancement Paid time off We are seeking an experienced Order Processing & Customer Service Specialist who has a strong background in the ki…
Piscataway Township, New Jersey, United States · On-site
Mid level
Overview Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company. With corporate headquarters in New Jersey, the company is on a course …
Piscataway Township, New Jersey, United States · On-site
Mid level$1.3B raised
Job Description Domino's Pizza is hiring immediately for Assistant Manager (Manager in Training) to join their team! Job type: Full time and Part time, Permanent You were born to be the boss. We know. You get up in the m…
Skills: Judgement, Math, Multi-tasking, Cost Control, Inventory Control
Piscataway Township, New Jersey, United States · On-site
Entry level$1.3B raised
Job Description Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. C…
Skills: Customer Service, Inventory Management, Order Processing, Basic Mathematics, Verbal Communication
Piscataway Township, New Jersey, United States · On-site
Entry level$1.3B raised
Job Description Domino's Pizza is hiring immediately for Delivery Drivers to join their team! Job type: Full time and Part time, Permanent Do you know why Domino's Pizza hires so many drivers? Well, aside from the fact t…
Skills: Delivery, Customer Service, Order Packaging, Quality Control, Phone Handling
REVELxp - Tailgate Gameday Staff, Rutgers University
Piscataway Township, New Jersey, United States · On-site
$15/hr–$17/hr
Entry level
Description REVELxp is a premier sports hospitality company. We work with hundreds of colleges and professional teams and major sporting events to deliver exceptional fan experiences, including full-service tailgates, pr…
Skills: Customer Service, Hospitality, Teamwork, Event Management, Communication
Piscataway Township, New Jersey, United States · Hybrid
Mid level$9M raised
We’re hiring driven sales professionals to help businesses stay connected. As an Account Executive, you'll work directly with small and medium-sized businesses to offer tailored telecom solutions—including internet, TV, …
Skills: Outside Sales, Lead Generation, Contract Negotiation, CRM Tools, Problem Solving
Piscataway Township, New Jersey, United States · On-site
Entry level$9.0B raised
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
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$59k–$69k/yr
Full-time
bachelor degree
Posted 16h ago
~40 hrs/week
Responsibilities
The Operations Agent is responsible for managing the end-to-end shipment lifecycle, including quoting, routing, and coordinating with carriers and vendors. They must ensure operational accuracy, optimize financial performance at the file level, and maintain high-level customer service.
Requirements
Candidates must have a bachelor's degree or equivalent experience and at least 2 years of experience in transportation or freight forwarding. Proficiency in rating, routing, and knowledge of major carriers and industry compliance is required.
Full job description
Description
The role of Operations Agent is client facing to provide the highest-level customer experience through the processing of shipments. This involves commercial cargo with some contractor cargo. The role will rate quotes, make decisions regarding vendors, invoice amount and profit margin. The role will create SOPs, provide day-to-day coordination, execution and tracking of shipments, which could be domestic and/or international.
Essential Duties and Responsibilities
Prioritize, schedule, and route shipments for transportation throughout the U.S.
cargo requirements including spot bidding and GFM knowledge for Government clients, if applicable
Oversee shipment lifecycle management, ensuring accuracy of operational data while focusing on exception handling, issue resolution, and decision-making
Schedule and arrange pickups and deliveries
Book space with carriers
Negotiate rates with trucking companies, carriers, and cartage agents at the file level
Coordinate and complete documentation between clients, vendors, forwarders, and brokers
Prepare shipments for turnover to tracking team members
Prepare quotations for ICAT clients at the file level
Track and trace freight, as well as provide estimated times of arrival and verify piece counts
Gather proof of deliveries and enter them into the operating system
Request and enter vendor costs into each shipment and prepare to invoice within the time frame of ICAT policy
Keep the information in the TMS (operating platform) updated and accurate, Including tracking notes, service issues, and vendor issues
Ensure that all industry and ICAT compliance requirements are met
Exercise independent judgment in selecting vendors, establish pricing, and determining shipment execution strategy, including authority to deviate from standard options to optimize customer outcomes and profitability at the file level.
Independently evaluates multiple operational and financial variables (e.g., cost, service level, transit time, customer requirements) to make non-routine decisions that materially impact business outcomes.
Design, implement, and continuously refine standard operating procedures and workflows to improve efficiency, scalability, and margin performance at the file level.
Accountable for shipment-level financial performance, including cost control, pricing accuracy, and margin optimization at the file level which impacts company growth.
Collaborate with management and the team to establish plans for meeting short- & long-term goals
Assist the Key Account Managers and station leadership to help build and maintain strong relationships with customers and vendors
Join sales calls with key accounts to cultivate relationships
Work with vendors to negotiate rates and/or handle discrepancies, and service issues
Work with station management to actively participate in team meetings and provide ideas for continued team growth and development
Be a leader through actions, communication, and mentoring
May be required to work after hours on call as determined by management
Perform other duties as assigned
Requirements
Qualifications & Skill Requirements
Bachelor’s degree or equivalent experience
2+ Years of transportation and/or freight forwarding experience
Working knowledge of asking for spot quotes, creating and routing LTL, TL, and expedited ground services
Knowledge of the NMFC and density rating
Hands-on ability with rating and routing freight
Understanding of major carriers, including those who serve Canada and Mexico
Proven track record of building relationships and gaining credibility with customers and vendors
Experience asking for spot rates with trucking companies, carriers, and overseas partners, etc. at the file level.
Knowledge of international and domestic geography, including countries & major cities
Intermediate skills with Microsoft Office products
Key Competencies
Excels in meeting deadlines and demonstrates superior time management skills
Natural ability to multi-task in a fast-paced work setting, strong attention to detail
Proven analytical, problem-solving skills in a logistics environment
Ability to work in a time-sensitive environment
Desire and drive to learn and grow
Highly motivated team player with an outgoing and positive work attitude
Well organized, able to plan and effectively set priorities for implementation
Ability to be flexible as priorities shift
Demonstrated ability to work in a client centric environment
Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
Outstanding communication skills - Excellent verbal and written with an emphasis on listening
Understanding and responsive to situations that require a sense of urgency
Consistent in follow-up and follow-through
Credible with a high level of personal integrity
Adaptive to ICAT’s core values
Physical Demands and Work Environment:
Most work is performed indoors in an office setting
Flexible approach to work, due to clients’ needs and project support requirements
Regularly use hands to type, handle, or feel
Required to use close, distance, color, and peripheral vision, depth perception and can focus
Must have clear, easy to understand oral communication ability
Ability to push, pull, lift, carry, or maneuver weights up to 20 pounds
Ability to sit for prolonged periods. May occasionally need to stoop, climb, or squat
Transportation, Logistics, Supply Chain and Storage
Company size
501-1,000 employees
Founded
1993
Headquarters
Coppell, TX
LinkedIn followers
5,816
ICAT is the world's leading specialized logistics company, delivering customized solutions and deep vertical expertise to industries where failure is not an option. Our proprietary, AI-powered technology platform provides end-to-end visibility and predictive intelligence, enabling precise execution for the most demanding operations.
Expedite/Same Day ServicesGlobal Freight ServicesSupply Chain ManagementWarehousing and Distribution ServicesAsset ManagementTruckload & LTL ServicesCustoms and ComplianceTime-Critical ShippingGovernment/Defense LogisticsAerospace Logistics
How many Customer Service & Support jobs are open in Piscataway Township, NJ right now?
There are currently 68 open customer service & support positions in Piscataway Township, NJ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Piscataway Township, NJ?
Companies currently hiring include Domino's, Edgewood Properties, Inc., 24 Hour Fitness, Compass Group, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Piscataway Township, NJ?
Yes — 5 of the 68 open customer service & support positions offer remote or hybrid work (2 remote, 3 hybrid).
How do I apply for Customer Service & Support jobs in Piscataway Township, NJ?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.