Paris, Ile-de-France, France · Remote Solely
$21/hr–$40/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Case Management, Care Coordination, Member Outreach, Care Planning, Electronic Health Records
Paris, Ile-de-France, France · Hybrid
Company:Mercer Description: À propos de l’offre d’emploi Nous recherchons un nouveau talent pour rejoindre notre équipe Mes Solutions Mercer au sein de Mercer. Ce poste est basé à la Défense. Il s'agit d'un poste hybride…
Skills: Group Insurance, Client Relationship Management, Contract Management, Health and Welfare Insurance, Regulatory Compliance
Paris, Ile-de-France, France · On-site
Chez La Chaise Longue, chaque jour est une nouvelle opportunité de créer, d’innover et d’inspirer. Bien plus qu’une simple marque de cadeaux, nous offrons une véritable expérience et un style de vie unique. Nos produits …
Skills: Customer Service, Sales Techniques, Cash Handling, Merchandising, Stock Management
Paris, Ile-de-France, France · On-site
$492/hr–$2k
Vous avez entre 16 et 29 ans ? Vous êtes une personne motivée, patiente et désirant évoluant dans le secteur de la Coiffure ? Le CFA Espace Concours est une école, qui recherche plusieurs candidats en contrat d’apprentis…
Skills: Men's Haircutting, Women's Haircutting, Hair Coloring, Hair Styling, Customer Service
Paris, Ile-de-France, France · On-site
À propos du poste et des missions : SSP recrute un employé polyvalent de restauration, une personne de dynamique, passionnée et convaincue que le meilleur ingrédient d'un bon service, c'est l’attention portée à chaque cl…
Skills: Customer Service, Food Preparation, Inventory Management, Hygiene Standards, Food Safety
Paris, Ile-de-France, France · On-site
(H/F) Assistant Avion Tractiste Signature Aviation, Paris-Le Bourget Contrat à Durée Indéterminée – 35h Rémunération selon profil et expérience Qui sommes-nous ? Avec plus de 225 sites dans le monde, Signature Aviation c…
Skills: Ground Handling, Aircraft Towing, Safety Compliance, Customer Service, Logistics
Paris, Ile-de-France, France · On-site
Position Summary Le chef d’équipe de la gestion des opérations supervise les agents de gestion des opérations pendant leur service au FBO de Paris. Il/elle assure la gestion efficace des opérations liées aux services de …
Skills: Leadership, Operational Management, Customer Service, Team Coordination, Safety Management
Paris, Ile-de-France, France · Hybrid
$61k–$75k/yr
At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 bill…
Skills: Account Management, Contract Negotiation, Salesforce CRM, Gainsight, Customer Retention
Paris, Ile-de-France, France · On-site
About Crisis24 Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge …
Skills: Customer Success Management, Relationship Management, SLA Management, Stakeholder Management, Risk Management
Paris, Ile-de-France, France · On-site
This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we …
Skills: Project Management, Stakeholder Management, Systems Integration, Technical Rollouts, Customer Relationship Management
Paris, Ile-de-France, France · On-site
Rejoignez-nous dans un cadre rénové ! Au cœur du 8e arrondissement, l'hôtel Paris Marriott Champs-Élysées combine élégance contemporaine et raffinement parisien. Notre collection de 192 chambres et suites récemment moder…
Skills: Guest Relations, Table Arts, Order Taking, Billing Procedures, Micros POS
Paris, Ile-de-France, France · On-site
L’été représente une période de forte affluence avec une clientèle spécifique : familles avec enfants, voyageurs internationaux, groupes de loisirs. Nos demandes se concentrent autour de la restauration en plein air (ter…
Skills: Guest Relations, Concierge Services, Customer Profiling, Vendor Management, Request Mapping
Paris, Ile-de-France, France · Hybrid
$70k–$95k/yr
About the Role We are looking for a Team Lead, Software Account Management based in Paris to lead a growing team of Software Account Managers while remaining strongly hands-on with key strategic accounts. This is a playe…
Skills: Account Management, Team Leadership, Coaching, Enterprise Sales, Strategic Account Planning
Paris, Ile-de-France, France · On-site
Résumé du poste Premier contact du client, l’apprenti réceptionniste est le garant du bon séjour des clients. Il apprend à accueillir le client, lui fournit tous les renseignements sur les conditions du séjour, les forma…
Skills: Guest Relations, Check-in Procedures, Customer Satisfaction, Telephone Etiquette, Loyalty Program Management
Paris, Ile-de-France, France · On-site
Résumé du poste L’Apprenti Restauration (H/F) assure un service de qualité pour satisfaire la clientèle et n’hésite pas à aller au-delà des attentes du client pour répondre à tous ses besoins. Il aura pour missions princ…
Skills: Customer Service, Table Setting, Order Taking, Food and Beverage Service, Guest Relations
Paris, Ile-de-France, France · On-site
WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives an…
Skills: Multi-Unit Management, Retail Strategy, P&L Management, Talent Acquisition, Inventory Compliance
Paris, Ile-de-France, France · On-site
$40k–$45k/yr
Dans le cadre du renforcement de son pôle Développement et Admissions, IONIS Education Group recherche un(e) Responsable motivé(e) par les enjeux de développement commercial, d'orientation et d…
Skills: Sales Pipeline Management, Lead Conversion, CRM Management, Salesforce, Prospecting
Paris, Ile-de-France, France · On-site
Un nouveau lieu d’exception de 3500 m2 vient d'ouvrir ses portes dans l'un des plus beaux quartiers de Paris. Alliant charme historique, élégance contemporaine et esprit d’innovation, ce lieu exceptionnel servira une cli…
Skills: Guest Relations, Cloakroom Management, Reservation Management, Customer Service, Professional Etiquette
Paris, Ile-de-France, France · On-site
$2k–$2k/mo
Description de l'entreprise Les valeurs humaines sont importantes pour vous ? Vous souhaitez rejoindre un secteur où vous vous sentez utile au quotidien ? Vous aimez la relation client ? Ce poste est fait pour vous ! Rej…
Skills: Client Portfolio Management, Team Management, Reporting, Organization, Adaptability
Paris, Ile-de-France, France · Hybrid
Ready to build something that lasts? At Spendesk, we're looking for a leader who will make it thrive. As Team Lead Customer Success for Southern Europe, you'll take ownership of a team of 8 CSMs, with real decision-makin…
Skills: Team Leadership, Customer Success Management, Retention Strategy, Revenue Expansion, Coaching
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Coordinate care for Special Needs Plan members by conducting health risk assessments and addressing social determinants of health. Collaborate with an interdisciplinary team to develop individualized care plans and connect members with community resources.
Requires at least 2 years of experience in a health-related field and customer service, along with proficiency in Microsoft Office. An Associate's degree with relevant experience or a Practical Nurse degree/certificate is required.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As an essential member of our Special Needs Plan (SNP) care team, the telephonic Care Manager Specialist (CMS) plays a key role in coordinating the care of our members, particularly those with social determinants of health (SDoH) needs and stable health conditions. The CMS collaborates closely with the Registered Nurse Care Manager, Care Coordinator, Social Worker, and other interdisciplinary care team participants to support the member in maintaining optimal health. This is achieved by evaluating the members’ needs through the completion of the annual Health Risk Assessment Survey, addressing SDoH needs, and closing gaps in preventative and health maintenance care.
Telephonic Engagement: Dedicate 50-75% of the day to engaging with members and coordinating their care.
Member Outreach: Utilize all available resources to connect with and engage “hard-to-reach” members.
Care Planning: Partner with members to develop individualized care plans that encompass goals and interventions to meet their identified needs.
Documentation: Maintain meticulous documentation of care management activities in the member’s electronic health record.
Collaboration: Work with the Interdisciplinary Care Team to address barriers to care and develop strategies for maintaining the member’s stable health condition.
Resource Connection: Identify and connect members with health plan benefits and community resources.
Regulatory Compliance: Meet regulatory requirements within specified timelines.
Consults with the Care Manager RN within the Care Team for clinical knowledge, medication regimes, and supportive clinical decision making
Collaborates and leverages the Care Manager RN clinical expertise to ensure members’ needs are adequately addressed.
Additional Responsibilities: Support team objectives, enhance operational efficiency, and ensure delivery of high-quality care to members. This may include participating in special projects, contributing to process improvement initiatives, or assisting with mentoring new team members.
Performance Metrics: Ability to meet performance and productivity metrics, including call volume, successful member engagement, and state/federal regulatory requirements.
Professional Conduct: Conduct oneself with integrity, professionalism, and self-direction.
Care Management Knowledge: Experience or willingness to thoroughly learn the role of care management within Medicare and Medicaid managed care.
Community Resources: Familiarity with community resources and services.
Healthcare Technology: Ability to navigate and utilize various healthcare technology tools to enhance member care, streamline workflows, and maintain accurate records.
Collaboration: Maintain strong collaborative and professional relationships with members and colleagues.
Communication Skills: Communicate effectively, both verbally and in writing.
Customer Service: Excellent customer service and engagement skills.
2+ years of experience in a health-related field
2+ years of customer service experience
Proficient in Microsoft Office Suite (Word, Excel, Outlook, OneNote, Teams) and ability to effectively utilize these tools within the Case Management Specialist (CMS) role
Access to a private, dedicated space to conduct work effectively to meet the requirements of the position
Experience providing care management for Medicare and/or Medicaid members
Experience working with individuals with SDoH needs, chronic medical conditions, and/or behavioral health
Experience conducting health-related assessments and facilitating the care planning processes
Bilingual skills, especially English-Spanish
Associate’s Degree AND relevant experience in a health care-related field OR Practical Nurse Degree/Certificate with active licensure that meets state requirements (REQUIRED)
Bachelor’s Degree in health care or a related field (PREFERRED)
Anticipated Weekly Hours
40The typical pay range for this role is:
$21.10 - $40.90This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Simplifying health care one person, one family and one community at a time
CVS Health is the leading health solutions company, delivering care like no one else can. We reach more people and improve the health of communities across America through our local presence, digital channels and over 300,000 dedicated colleagues. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by simplifying health care one person, one family and one community at a time. Follow @CVSHealth on social media.
Offices: 1 CVS Drive, Woonsocket, RI 02895, US · 9501 E. Shea Blvd, Scottsdale, AZ 85260, US · 2211 Sanders Road, Northbrook, IL 60062, US · 750 West John Carpenter Freeway, Ste 1200, Irving, TX 75039, US · 620 Epsilon Dr, Pittsburgh, PA 15238, US
There are currently 1,040 open customer service & support positions in Paris, France listed on Clera. New openings are added daily as companies post roles.
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