Customer Service & Support Jobs in Oak Ridge, TN (Now Hiring) — 157 open — Page 8

Job Description:

About Us:

TTI (Techtronic Industries) is a fast-paced, high energy, organization that rewards out-of-the-box thinking to foster innovation allowing us to be the best in our industry. We provide a multi-faceted training program and hands-on field experience that will stimulate, challenge, and reward you.

TTI is a world-class leader in design, manufacturing and marketing of power tools and accessories, outdoor product equipment, and floor care products. Our consumers range from professional and industrial users in the home improvement, repair, and construction industries to homeowners & DIY enthusiasts. Our unrelenting strategic focus on powerful brands, innovative products, operational excellence, and exceptional people drives our culture. This focus and drive provide TTI with a powerful platform for sustainable leadership and strong growth.

Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance, and compelling innovation. Our products include professional power tools and accessories, outdoor power equipment, and floor care. Our brands include Milwaukee®, AEG®, Ryobi®, Oreck®, Hoover®, Dirt Devil® and Vax®.

In this dynamic role, you will play a critical part in driving market share growth and maintaining TTI’s premier product lines within The Home Depot—our most valued and influential retail partner. You’ll be at the forefront of retail strategy execution, gaining hands-on experience in merchandising, sales analytics, and customer engagement. This position offers a unique opportunity to build a strong foundation in our core business operations while accelerating your career in a fast-paced, results-driven, and highly rewarding environment. Your contributions will directly impact TTI’s presence in the retail space, positioning you for continued advancement within the organization.

Duties and Responsibilities:

• Exceed sales targets by delivering best-in-class Business to Consumer sales and customer service within The Home Depot, engaging directly with customers to understand their needs and recommend tailored TTI product solutions, all while demonstrating deep product knowledge and enthusiasm.
• Plan and execute promotional events, product demos, and store walks to drive consumer engagement and increase product sell-through.
• Support and implement strategic corporate brand marketing initiatives and promotional activities to increase brand awareness and drive sell-through.
• Ensure brand presence and sales-readiness through strategic merchandising, optimal product placement, and completion of store objectives and resets—leveraging data analytics through Microsoft Power BI to drive decisions and maximize impact.
• Develop a strong understanding of the retail marketplace, including customer profiles, product applications, competitive landscape, and channel dynamics.
• Participate in TTI’s world class training program to be equipped with the knowledge to work independently within your assigned market.
• Build and manage relationships with The Home Depot team members to enhance in-store execution and cultivate long-term business partnerships.
• Effectively manage inventory levels through down-stocking, maintaining product accessibility, and ensure prompt reporting of all tasks and responsibilities.
• Participate in merchandising resets to support TTI’s relentless innovation, ensuring the timely placement of cutting-edge products and solutions that drive growth, competitive advantage, and meet evolving market needs, all while adhering to TTI’s safety protocols.

Note: Employee's duties and responsibilities are not limited by the above. Other duties may be assigned as deemed necessary by the employee's supervisor. In addition to the basic requirements of the position, all employees are expected to meet the company's goals of continual improvement in the areas of knowledge, skills, processes, and quality.

Job / Employment Requirements:

• Must be at least 21 years of age or older.
• Eligible to work in the United States without sponsorship or restrictions.
• Ability to pass drug screening and Motor Vehicle Report screening.
• Must have a valid United States driver’s license for at least one continuous full year in one state.
• Must have a personal vehicle / reliable form of transportation.
• Possess and maintain valid personal vehicle insurance listing you as the primary driver.
• Position requires travel to/ from assigned store location(s) as well as occasional travel for meetings, projects, events, etc. Air travel will be required.
• Employees will also be required to transport a small amount of company property (company devices, demo tools, tool kit, safety supplies).
• Capable of reaching and/or lifting overhead in addition to ascending/descending ladders to move product.
• Capable of lifting and transporting heavy tools (up to 50 lbs.) and requesting assistance as needed.
• Capable of using hands to maneuver small objects, assemble tools and build displays.
• Ability to work nights and weekends – weekends will be required at different points throughout the year.
• Ability to work in a retail environment full time and stand for the duration of the shift, with the exception of meal and rest breaks.
• Applicant should be self-motivated and a team player with strong organizational, planning and time management skills.
• The applicant must be MS Office proficient.
• Multilingual abilities preferred in specific markets depending on business needs.
• Formal higher education preferred but not required – Equivalent experience will be considered.
• Relocation may be required for future promotional opportunities.

Compensation and Benefits:

• Salary Non-Exempt Position (Overtime Eligible)
• The pay range for this position is $24.04 and $25.96/hour equating to a Target Annual Salary of $50,000 - $54,000
• Sales Contests and Incentives to Earn Additional Income (In Correlation with Business Needs / Focuses)
• Vehicle Allowance of $400/month equating to a target of $4800/year (pre-taxed) dispersed evenly across the 52 weeks in a year
• Company iPhone and iPad
• Medical, Vision, and Dental Benefits Available
• Insurance Coverages Available such as Short-Term Disability, Long Term Disability, Basic Life Insurance, Basic AD&D, and more
• 401K (Company Matches 50% up to 8% of Employee’s Salary)
• Eligible for up to 10 Paid Holiday (Based on hire date)
• Accrue up to 104 hours of PTO – 1st Year – Based on hire date
• Relocation assistance if moving for the position based on needs of the business
• Employee Referral Bonus Program and other incentive initiatives

Job Postings are available for at least 48 hours from the posting date. TTI accepts ongoing applications and will evaluate based on the needs of the business.

Locations available Nationwide. To learn more about TTI, visit our website at www.ttirecruiting.com.

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