Norcross, Georgia, United States · Hybrid
$31/hr–$63/hr
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnost…
Skills: Technical Support, Instrument Installation, Preventive Maintenance, Root Cause Analysis, Customer Relationship Management
Norcross, Georgia, United States · On-site
$62k–$85k/yr
Job Description The Field Service Technician will be responsible for installing, maintaining, and troubleshooting railroad diagnostic and monitoring systems across North America. What will your typical day look like? Fie…
Skills: Electronics Test Equipment, Multimeter, RJ45 Cable Tester, Oscilloscope, Microsoft Word
Norcross, Georgia, United States · On-site
Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multip…
Skills: Recruiting, Team Leadership, Customer Satisfaction, Account Growth, Contract Negotiation
Norcross, Georgia, United States · On-site
Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multip…
Skills: Recruiting, Team Leadership, Customer Satisfaction, Contract Negotiation, Coaching
Norcross, Georgia, United States · On-site
Company Description You’re a natural born leader, so maybe it's time you moved up. You want to grow your talents and career…Well now's your chance - Domino's Pizza is hiring leaders - more specifically assistant managers…
Skills: People Management, Inventory Control, Cash Control, Customer Relations, Staffing
Norcross, Georgia, United States · On-site
Company Description Looking for the first step to your new career? 90% of Franchisees started out as a delivery Expert or an inside position and that could be you too!! You’re a natural born leader, so maybe it's time yo…
Skills: People Management, Inventory Control, Cash Control, Customer Relations, Staffing
Norcross, Georgia, United States · On-site
Company Description Looking for the first step to your new career? 90% of Franchisees started out as a delivery Expert and that could be you too!! You got game? You got spring in your step? You want the best job in the w…
Skills: Navigation, Customer Communication, Punctuality, Time Management, Basic Mathematics
Norcross, Georgia, United States · On-site
Company Description Looking for the first step to your new career? 90% of Franchisees started out as a delivery Expert and that could be you too!! You got game? You got spring in your step? You want the best job in the w…
Skills: Navigation, Customer Communication, Punctuality, Time Management, Basic Mathematics
Norcross, Georgia, United States · On-site
Company Description Looking for the first step to your new career? 90% of Franchisees started out as a delivery Expert or an inside position and that could be you too!! You’re a natural born leader, so maybe it's time yo…
Skills: People Management, Multitasking, Inventory Control, Cash Control, Customer Relations
Norcross, Georgia, United States · On-site
Company Description Looking for the first step to your new career? 90% of Franchisees started out as a delivery Expert and that could be you too!! You got game? You got spring in your step? You want the best job in the w…
Skills: Customer Communication, Navigation, Time Management, Basic Mathematics, Inventory Management
Norcross, Georgia, United States · On-site
$17/hr–$18/hr
Job DetailsLevel: EntryJob Location: Atlanta GA - Norcross, GA 30093Position Type: Full TimeEducation Level: High SchoolSalary Range: $17.00 - $18.00 HourlyJob Shift: AnyJob Category: ConstructionOVERVIEW Jenkins Restora…
Skills: Water Damage Cleanup, Storm Damage Cleanup, Customer Service, Extraction Equipment, Drying Equipment
Norcross, Georgia, United States · On-site
$17/hr–$18/hr
Job DetailsLevel: EntryJob Location: Atlanta GA - Norcross, GA 30093Position Type: Full TimeEducation Level: High SchoolSalary Range: $17.00 - $18.00 HourlyJob Shift: AnyJob Category: ConstructionOVERVIEW Jenkins Restora…
Skills: Water Damage Cleanup, Storm Damage Cleanup, Customer Service, Extraction Equipment, Drying Equipment
Norcross, Georgia, United States · On-site
$62k–$85k/yr
Job Description The Field Service Technician will be responsible for installing, maintaining, and troubleshooting railroad diagnostic and monitoring systems across North America. What will your typical day look like? Fie…
Skills: Electronics Test Equipment, Multimeter, RJ45 Cable Tester, Oscilloscope, Microsoft Word
Norcross, Georgia, United States · On-site
Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of &ldq…
Skills: Safe Driving, Customer Service, Load Securing, Shipping Documentation, Vehicle Inspection
Norcross, Georgia, United States · On-site
Weekly Bonuses. Flexible Hours. We're hiring outgoing, reliable individuals to represent our company at local events and retail locations. If you enjoy talking to people and want to develop communicate, lead generation, …
Skills: Communication, Lead Generation, Event Marketing, Customer Engagement, Rapport Building
Norcross, Georgia, United States · On-site
Company Description Looking for the first step to your new career? 90% of Franchisees started out as a delivery Expert and that could be you too!! You got game? You got spring in your step? You want the best job in the w…
Skills: Customer Communication, Navigation, Time Management, Basic Mathematics, Inventory Management
Norcross, Georgia, United States · On-site
Company Description Looking for the first step to your new career? 90% of Franchisees started out as a delivery Expert and that could be you too!! You got game? You got spring in your step? You want the best job in the w…
Skills: Navigation, Customer Communication, Punctuality, Basic Mathematics, Inventory Management
Norcross, Georgia, United States · On-site
Company Description Looking for the first step to your new career? 90% of Franchisees started out as a delivery Expert and that could be you too!! You got game? You got spring in your step? You want the best job in the w…
Skills: Navigation, Customer Communication, Punctuality, Basic Mathematics, Inventory Management
Norcross, Georgia, United States · On-site
$19/hr–$21/hr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a s…
Skills: Leadership, Customer Service, Cash Handling, Team Coordination, Oral Communication
Norcross, Georgia, United States · On-site
$19/hr–$21/hr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a s…
Skills: Leadership, Customer Service, Cash Handling, Team Coordination, Oral Communication
Norcross, Georgia, United States • Hybrid
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Serve as the primary technical representative for laboratory customers, managing instrument installations, maintenance, and troubleshooting. Drive revenue growth and customer loyalty through business reviews and value-based solutions.
Requires an associate degree and at least 2 years of experience with laboratory instrumentation and customer interfacing. A bachelor's degree in biomedical engineering and experience in clinical lab support are preferred.
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Our diagnostic solutions are utilized in hospitals, laboratories, and clinics worldwide. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions, ranging from heart attacks to blood disorders, infectious diseases, and cancers.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life. You’ll also have access to:
Career development with an international company where you can grow the career you dream of.
Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
An excellent retirement savings plan with a high employer contribution.
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for, as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
We have an opportunity for a Field Service Engineer (Transfusion Service Ambassador) to support our Transfusion Medicine Division.
This is a field-based remote position.
Qualified candidates must reside within 30-minutes of the Norcross, GA area.
Travel is required up to 75%.
What You’ll Work On
Serve as the primary on-site representative of Abbott Diagnostics Division (ADD), acting as a trusted partner to laboratory customers.
Own customer relationships with a focus on retention, customer loyalty, economic profitability, and value expansion.
Provide first-line technical support for complex diagnostic instruments, ensuring uptime, analytical turnaround time, and customer satisfaction.
Manage issue resolution end-to-end, escalating when necessary while maintaining ownership through closure.
Perform instrument installations, commissioning, preventive maintenance, upgrades, and troubleshooting.
Drive revenue growth through menu expansion, service sales, product promotion, and value-based solutions.
Conduct customer business reviews, KPI reviews, and structured customer visits (pre- and post-call planning).
Identify customer needs, training opportunities, operational pain points, and Voice of Customer (VOC) insights.
Coordinate order management, inventory control, consumables, contracts, and lifecycle management.
Ensure compliance with Abbott Quality Systems, CAPA requirements, regulatory standards, and safety guidelines.
Utilize CRM, service, and reporting systems to document activities, manage tickets, and track performance.
Collaborate cross-functionally with Sales, Marketing, Technical Service, Customer Support, and Finance teams.
Support territory and district business objectives, including on-call coverage, travel, and mentoring of peers.
Key Measures of Success
Retention Rate
Net Promoter Score (NPS)
Cost of Service
Territory Sales and Growth Targets
Account Profitability Improvement
First-Line Service KPIs
Required Qualifications
Associate degree or equivalent combination of education and work experience.
Minimum of 2 years of relevant experience with instrumentation utilized in a laboratory/blood bank environment. Minimum of 2 years of experience interfacing with customers.
Preferred Qualifications
Bachelor’s degree in biomedical engineering or related engineering field.
2–4 years of hands-on experience supporting laboratory instrumentation in a clinical lab, field service, or technical support setting.
Demonstrated ability to diagnose and resolve instrument issues (hardware, software, or application) through documented root-cause analysis.
Experience managing customer-facing onsite support across multiple accounts or locations.
Track record of completing installations, preventive maintenance, upgrades, and commissioning activities.
Experience influencing product utilization, service adoption, or menu expansion through customer engagement.
Proficiency using Microsoft Word, Excel, and PowerPoint for reporting, documentation, and KPI tracking
* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews and @AbbottGlobal.
In specific locations, the pay range may vary from the range posted.
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEOEnglish.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEOSpanish.pdf
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and www.facebook.com/AbbottCareers, on Instagram @AbbottGlobal, and on X @AbbottNews. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Terms of Use: https://www.abbott.com/social-media-terms-of-use.html Privacy Policy: https://abbo.tt/privacy
Offices: 100 Abbott Park Road, Abbott Park, Illinois 60064-3500, US
There are currently 267 open customer service & support positions in Norcross, GA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, PruittHealth, DICK'S Sporting Goods, Paul Davis of North Atlanta, UniFirst Corporation, among others. Browse the listings above to see every active employer.
Yes — 13 of the 267 open customer service & support positions offer remote or hybrid work (2 remote, 11 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
