Customer Service & Support Jobs in New Albany, OH (Now Hiring) — 90 open — Page 4

A World-Class Team

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

We’re a team built on purpose and opportunity. Join us and be part of something meaningful.

Why You’ll Love Working at BJ’s

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.

Here’s just some of what you can look forward to:

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan:  Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

Eligibility requirements vary by position.

Job Summary

Working closely with the Club Manager, the Assistant Club Manager in Training (AMIT) is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments that they directly manage. The AMIT role prepares individuals to assume one of three Assistant Club Manager positions: Merchandising, Perishables, or Member Experience. The trainee will receive focused development and experience aligned to their designated track and will ultimately oversee the corresponding departments.  Ensures consistent execution of policies and procedures, a positive member service experience, Grand Opening Look Daily (GOLD) standard club conditions, and provides overall leadership and direction within the club.

A key function of the AMIT role is the ability to develop talent, display leadership, and deliver results consistently. The AMIT leads audit compliance efforts, drives collaboration with Business Partners (BPs), and oversees onboarding, certification, and training to ensure food safety and operational excellence.

This role also serves as Manager on Duty (MOD) for the club as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts. A valid ServSafe Food Safety Certification is required and must be maintained in good standing. May require yearly certification for a forklift license. In Florida, this role must obtain a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight. The qualifier certification exam must be taken online with video. BJ’s covers any applicable cost associated and training.

Leadership Responsibilities

• Know the business: Exhibit strong business acumen through strategic thinking and data-driven decision-making.

• Lead through change: Model leadership competencies and act as a champion for growth.

• Communicate effectively: Provide teams with the information, direction, and support needed to succeed.

• Build high-performing teams: Foster collaboration, provide clear direction, and hold team members accountable.

• Deliver results: Set clear expectations, follow up consistently, and drive execution.

• Develops Talent & Team: Consistently fosters a culture of growth by actively developing team members through collaboration, coaching, and empowerment. Encourages continuous learning and creates opportunities for others to succeed.

• Display Leadership: Demonstrates strong leadership by fostering trust, promoting open communication, and resolving conflicts constructively. Builds inclusive relationships that support a collaborative and respectful team environment.
   

Team Member Engagement

• Teach, coach, & lead: Support team development through training, feedback, and on-the-job coaching. Ensuring learning takes place in the flow of work.

• Drive values-based culture: Promote strategic thinking, ethical decision-making, and inclusion.

• Create a safe and collaborative environment: Foster open communication and team trust.

• Recognize and retain top talent: Celebrate achievements and focus on career growth.

Member Experience

• Guarantee service excellence: Ensure GOLD Member Standards are met: Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean.

• Monitor engagement levels: Observe Member engagement and department execution to ensure premium shopping experience.

• Resolve concerns: Support team in resolving Member issues and delivering satisfaction.
   

Consistently Run Great Clubs with Great Standards

• Maintain Club Standards: Consistently Delivering GOLD Standards in your club.

• Raising The Bar: Ensuring club is at plan or better for all Bottom Quartile core KPIs relevant to role.
   

Achieve Financial Performance

• Cost Discipline: Meet or Exceed Labor and Supply Plans for your club.

• Drive Performance and Profitability: Using reporting to identify trends and areas of opportunity.

• Understanding The Business: Acquire a deep knowledge of key metrics and reporting for total club and department performance.

Major Tasks, Responsibilities, and Key Accountabilities

• Provide Strategic Department Leadership: Partner with the Club Manager and other leaders to oversee daily operations across assigned departments (Merchandising, Perishables, or Member Experience), emphasizing business acumen, accountability, team engagement, and flawless execution of club standards.

• Recruit, Hire, and Onboard Team Members: Manage the full hiring process for assigned departments, including interviewing and staffing decisions, onboarding, and certification to ensure confident and capable team members.

• Oversee Labor Planning and Scheduling: Create and manage effective labor schedules aligned with business trends, sales patterns, and budgetary targets. Adjust coverage as needed to support operational demands.

• Drive Sales, Inventory Control, and Shrink Management: Lead execution of key operational processes to ensure in-stock conditions, minimize shrink, and drive sales performance through accurate inventory management and product availability.

• Champion Member Experience Standards: Model and enforce GAA (Greet, Anticipate, Appreciate), Grand Opening Look Daily (GOLD), and LAST (Listen, Apologize, Solve, Thank) service standards across departments.

• Execute Operational Readiness: Uphold “close to open” standards to ensure all departments are clean, stocked, safe, and ready for business at the start of each day.

• Lead Department Talent Management: Conduct performance reviews, mentor future leaders, and make informed decisions on promotions, merit increases, and transfers. Support formal development programs and succession planning.

• Utilize Tools and Reporting for Decision-Making: Use club-specific tools (e.g., production planning tools, NAFS, scorecards, scheduling systems, reporting dashboards) to identify opportunities and drive results.

• Ensure Compliance and Safety: Enforce policies and procedures including food safety, sanitation, OSHA, RIST, and cold chain compliance. Lead internal/external audits and resolve operational issues with minimal escalation.

• Support Special Initiatives and Transitions: Plan and execute merchandising transitions, seasonal sets, high-value space resets, and special projects as needed in coordination with club and regional leadership.

• Maintain Equipment and Facilities: Monitor and escalate equipment issues promptly to ensure uninterrupted operations across assigned areas.

• Perform Cross-Functional Support as Needed: Provide leadership support across Merchandising, Perishables, and Frontline departments at the Club Manager’s discretion.

• Utilize BJ’s MY WORK System: Execute daily tasks and initiatives assigned via BJ’s internal systems to support club compliance and performance.

• Operate Equipment Safely (as required): If assigned, operate forklifts in accordance with safety protocols and training requirements.

• Maintain regular, predictable, full attendance: Demonstrate consistent presence as an essential function of the role to support execution and leadership coverage. 

Qualifications

• 4+ years of experience as a retail store, supermarket, or warehouse operations manager required.

• A strong drive for results and solid work ethic is required. Must be honest, straight-forward and committed to providing high levels of service to members.

• Excellent communication skills required. Must be able to lead and motivate a large team.

• Solid understanding of shrink controls, staff development, merchandising, customer service, problem solving, and conflict resolution required.

• Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.

• Knowledge of store operations, membership, front-line, gas station, tire bay, maintenance, receiving, and omni procedures required.

• Completion of company training program preferred.

• High school diploma and/or college degree preferred.

• Basic computer knowledge (MS Word, MS Excel, Email) required.

• Must be able to obtain and maintain Servsafe certification.

• Forklift operator required.

• Open shift availability required.

• At least 18 years of age.

Job Conditions 

• Frequent movement on hard surfaces and occasional bending, pulling, and reaching. 

• Regular lifting of up to 30 pounds; occasional heavier lifting with assistance. 

• Exposure to temperature extremes and loud noises within perishable areas. 

• Potential exposure to cleaning agents. 

 

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $63,750.00.

 

 

We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.