Customer Service & Support Jobs in Monterrey, Mexico (Now Hiring) — 254 open — Page 7

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:
• Manage large, sophisticated, and high‑risk customer accounts, serving as a primary point of contact to resolve account issues, fulfill documentation requests, and maintain strong customer relationships.
• Engage directly with customers to resolve past‑due invoices, ensuring collections are completed in accordance with contractual payment terms and proactively addressing delinquency through regular aging reviews and follow‑up including customer portals.
• Review and disposition credit hold orders, partnering with internal collaborators to assess risk, support timely order release decisions, and protect company credit exposure.
• Provide mentorship and expertise to team members on complex accounts, sharing guidelines and supporting resolution of advanced or non‑standard credit and collections issues.
• Collaborate cross‑functionally with Sales, Customer Service, Finance, and other business teams to resolve customer delinquency issues and support effective account management.
• Prepare and analyze reporting related to current revenue, unbilled revenue, deferred revenue, discounts, and collections performance, and distribute standard and ad‑hoc reports to business partners and management.
• Participate in and lead initiatives dedicated to improvement in execution to enhance credit and collections workflows, improve efficiency, and strengthen controls.
• Contribute to acquisition integration planning and execution, supporting the alignment of credit, collections, and customer account processes for newly acquired entities.
• Ensure compliance with nVent policies, internal controls, and applicable regulations, while supporting month‑end close activities, audits, and internal control requirements.

• Apply a practical approach to problem-solving, focusing on outcomes, continuous improvement, and effective risk management.

YOU HAVE:
• Bachelor’s degree or equivalent experience in Business, Economics, Accounting, or Finance (Accounting preferred).
• Demonstrated ability in Credit & Collections or related areas such as Cash Management, Credit Management, Customer Support, or Collections.
• Fluency in English, both written and spoken.
• Strong proficiency in Microsoft Office, particularly Excel (intermediate to advanced skills including PivotTables, VLOOKUP/XLOOKUP, IF, and COUNT functions).
• High level of accuracy and attention to detail when managing customer accounts and financial data.
• Strong communication and interpersonal skills, with the ability to work effectively with customers and internal partners.
• Proactive, results oriented mindset with the ability to work independently and take ownership of outcomes.
• Collaborative team player who contributes to shared goals and continuous improvement.

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

  • nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

  • Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

• Commitment to strengthen communities where our employees live and work

  • We encourage and support the philanthropic activities of our employees worldwide

  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:

  • Innovative & adaptable

  • Dedicated to absolute integrity

  • Focused on the customer first

  • Respectful and team oriented

  • Optimistic and energizing

  • Accountable for performance

• Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.

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