Customer Service & Support Jobs in Monterrey, Mexico (Now Hiring) — 65 open — Page 2

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers are amazing companies. These companies help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility. Our people are energized problem solvers who take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, who are looking for a place to make an impact. And if that's you we would love to have you join us!

Job Description

As an HR Shared Services Specialist SR - LA, you will be the primary contact for employees and managers, providing guidance on HR policies, and Workday transactions. You will resolve HR inquiries, manage cases through Workday Help, and escalate specialized requests to the appropriate HR teams when needed. Additionally, you will support employee lifecycle activities, maintain HR records, assist with self-service transactions, and deliver a high level of customer service while ensuring accurate and efficient HR operations. You will report to the Lead, HR Service Center - LA.

Main Responsibilities:

• You will resolve HR inquiries related to onboarding, employee data, leaves, mobility, benefits, and payroll support.
• You will identify process improvements that enhance service efficiency and employee experience.
• You will manage escalated cases and recommend appropriate solutions.
• You will train new HR Specialists on procedures and customer service best practices.
• You will partner with HR teams and vendors to resolve complex inquiries.
• You will maintain accurate employee data, documentation, and HR transactions.
• You will manage cases through Workday Help and monitor service performance.
• You will support system testing and process improvement initiatives.
• You will provide guidance on HR policies, procedures, and self-service tools.
• You will support audits, acquisitions, reorganizations, and other regional HR activities.
• You will promote best practices and continuous improvement across the HRSC team.

Mnimum qualifications:

• Bachelor's degree in Business Administration, Human Resources or related field.
• Three years of shared service center or HR representative experience in HR Operations and Global Employee Relations.
• Experience handling confidential information.
• Work with peers and customers (typically internal) to exchange or present information. Build stable working relationships internally
• Experience with HRIS systems.
• Proficiency Microsoft Office suite.
• Analytical ability

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development

... and other local benefits!

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At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.