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Full-time
bachelor degree
Posted 2d ago
~40 hrs/week
Responsibilities
The Revenue Specialist I serves as the primary point of contact for customer billing issues and manages collection efforts for past due accounts. They are responsible for coordinating payment plans, resolving invoicing complaints, and maintaining accurate account records to minimize revenue loss.
Requirements
Candidates should have a minimum of one year of experience in collections, finance, or customer service. A bachelor's degree in finance, accounting, or a related field is preferred.
Full job description
PURPOSE
The Revenue Specialist I serves as the first point of contact for customer billing issues and past due balances. They work to ensure timely repayment plans are made and collection efforts are handled correctly to minimize revenue loss. They will focus on monitoring and resolving past due balances, to ensure new customers are set up correctly for billing purposes, and research billing and payment inquiries as needed.
ESSENTIAL DUTIES & RESPONSIBILITIES
Performs collection duties associated with outstanding balances and delinquent accounts.
Responds to incoming calls and e-mails in multiple systems.
Keeps detailed notes on customer accounts to ensure continued follow up for account resolution.
Meets KPI Standards as per the company procedures.
Responsible for coordinating either direct or through collaboration with other departments, responses to questions and complaints regarding invoicing.
Escalates advanced customer issues or higher balance account concerns to second and third tier for additional review.
Maintains high level knowledge of other Ops departments and/or systems.
Converts customers payment methods to electronic/autopay.
Communicate payment issues with the sales team.
Remedies returned, declined and fraudulent payments that occur with past due accounts.
Research misapplied/unpaid payments when applicable to past due accounts.
Arrange payment plans for customers that would otherwise be sent to an outside collection’s agency.
Suspends accounts as needed and monitors suspended accounts for payment in the case of reactivation.Work closely with Collections and Billing teams as well as Corporate locations in the resolution of day-to-day and payment issues.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
Customer service.
Communication in English language, both written and verbal
Critical thinking.
Efficient.
Organization.
Persuasion.
Resourceful.
Time management.
Analytical.
Basic knowledge of industry.
Basic knowledge of red flags.
ACH autopay.
QUALIFICATIONS:
Bachelor’s degree in finance, accounting or equivalent preferred.
Minimum of 1 year experience in Collections, Finance or Customer Service.
Multicurrency experience a plus.
PHYSICAL DEMANDS & WORK ENVIRONMENT
Work Environment: Job is typically performed in a general office environment.
Transportation, Logistics, Supply Chain and Storage
Company size
1,001-5,000 employees
Headquarters
Dallas, Texas
LinkedIn followers
12,350
WWEX Group is the logistics leader behind some of the most recognized 3PL brands in the industry — bringing together scale, technology and talent to power shipping at every level.
We unite a family of proven brands — Worldwide Express, GlobalTranz, Unishippers, BLX Logistics and JEAR Logistics — to deliver one of the most comprehensive shipping portfolios in the market. From parcel, LTL freight and truckload to expedited, temperature-controlled, international and managed transportation, we provide technology-driven solutions that help companies ship smarter at every scale.
As the largest authorized non-retail UPS® reseller in the U.S. and the second-largest privately held freight brokerage, WWEX Group supports businesses of all sizes with the reach, reliability and expertise needed to compete in a complex supply chain environment. Together, our brands manage over 70 million shipments each year — backed by strong carrier relationships, advanced platforms and logistics professionals who know how to get things done.
But WWEX Group isn’t just a partner for customers — it’s a platform for building something bigger.
With more than 2,300 sales professionals nationwide, we operate one of the largest performance-driven logistics sales organizations in the industry. Many start by learning the fundamentals of logistics sales, building real relationships and developing the skills to compete in a fast-moving market. From there, the path expands. Some professionals rise into leadership, helping shape teams and drive performance across the organization. Others continue building high-earning sales careers, growing larger and more complex portfolios. And for those ready to take the next step, the opportunity to become their own boss is already within reach — launching a franchise or freight agency through the WWEX Group family of brands.
With structured training, ongoing coaching and the scale of our network behind them, our teams don’t have to leave to level up. Here, gro
Offices: 2700 Commerce St, Ste. 1500, Dallas, Texas 75226, US
Transportation, Logistics, Supply Chain and Storage
Company size
1,001-5,000 employees
Headquarters
Dallas, Texas
LinkedIn followers
12,350
WWEX Group is the logistics leader behind some of the most recognized 3PL brands in the industry — bringing together scale, technology and talent to power shipping at every level.
We unite a family of proven brands — Worldwide Express, GlobalTranz, Unishippers, BLX Logistics and JEAR Logistics — to deliver one of the most comprehensive shipping portfolios in the market. From parcel, LTL freight and truckload to expedited, temperature-controlled, international and managed transportation, we provide technology-driven solutions that help companies ship smarter at every scale.
As the largest authorized non-retail UPS® reseller in the U.S. and the second-largest privately held freight brokerage, WWEX Group supports businesses of all sizes with the reach, reliability and expertise needed to compete in a complex supply chain environment. Together, our brands manage over 70 million shipments each year — backed by strong carrier relationships, advanced platforms and logistics professionals who know how to get things done.
But WWEX Group isn’t just a partner for customers — it’s a platform for building something bigger.
With more than 2,300 sales professionals nationwide, we operate one of the largest performance-driven logistics sales organizations in the industry. Many start by learning the fundamentals of logistics sales, building real relationships and developing the skills to compete in a fast-moving market. From there, the path expands. Some professionals rise into leadership, helping shape teams and drive performance across the organization. Others continue building high-earning sales careers, growing larger and more complex portfolios. And for those ready to take the next step, the opportunity to become their own boss is already within reach — launching a franchise or freight agency through the WWEX Group family of brands.
With structured training, ongoing coaching and the scale of our network behind them, our teams don’t have to leave to level up. Here, gro
Offices: 2700 Commerce St, Ste. 1500, Dallas, Texas 75226, US