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Drive boutique performance by achieving sales targets and providing an unparalleled luxury client experience. Responsibilities include managing payment processing, inventory recording, and leveraging CRM tools to personalize client engagement.
Proven experience in luxury retail with a strong network of local clients in the Milanese luxury market. Fluency in Italian and English is essential, along with a refined personal presentation and a commercial mindset.
Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.
For our Milan boutique in via Montenapoleone, we are looking for a distinguished Client Advisor.
They will play a pivotal role in maximizing boutique performance. This will be achieved through exceeding sales targets and strategic objectives, while consistently delivering an unparalleled client experience that embodies luxury and sophistication.
How will you make an impact? You will:
• Drive sales performance by actively contributing to the daily sales process and consistently achieving personal and boutique sales goals.
• Provide exceptional service to clients, offering expert advice and guidance in product selection, and introducing complementary or alternative items to enhance their experience.
• Manage payment processing, including cash and card transactions, ensuring accuracy and adherence to established procedures.
• Oversee the receipt and recording of substantial inventory deliveries, maintaining meticulous records and organization.
• Cultivate and maintain strong relationships with local clients, leveraging a deep understanding of the Milanese luxury market.
• Utilize digital tools and CRM applications to enhance client engagement and personalize the shopping experience.
How will you experience success with us?
• Proven experience in luxury retail, demonstrating a strong understanding of the high-end market.
• Exceptional fluency in Italian and English is essential. Proficiency in Spanish or Portuguese is highly desirable.
• Extensive knowledge of the Milan area, including local client preferences and luxury market trends.
• Established network of local clients and connections within the Milanese luxury scene.
• Strong commercial mindset with a proven track record of achieving results and exceeding expectations.
• Demonstrated affinity for digital technologies and CRM applications.
• Impeccable personal presentation, refined manners, and an innate sense of style, reflecting an appreciation for luxury goods.
• Highly reliable, with a strong sense of responsibility, independence, and exceptional organizational skills.
What makes our group different? Our true power does not lie in our similarities but in the riche diversity of our arts, cultures and human skills, as well as our specific ability to foster untapped potential.
• We value freedom, collegiality, loyalty and solidarity
• We foster empathy, curiosity, courage, humility and integrity
• We care for the world we live in
What we offer
CCNL Commercio
Salary Range 29K – 35K€
Commission scheme
8 euro per Meal Voucher per working day
Welfare
One of a Kind
Buccellati is a historical high-jewelry and silversmithing Maison, renowned for our craftsmanship and the uniqueness of our creations. Distinctive is the use of rare stones with extraordinary colors and the use of white and yellow gold. Buccellati creations stand out for their design and for the techniques used to create them, such as the hand-engraving techniques, dating back to the ancient goldsmithing traditions of the Italian “bottega” during the Renaissance times. The shapes of the collections are all inspired the historical archive drawings and by the very first creations of the founder, Mario Buccellati. Today the Maison is owned by Richemont and the Buccellati family is still present in the company with top managerial functions, ready for our next 100 years of history.
Offices: Via Brisa, 5, Milan, Lombardy 20123, IT
There are currently 790 open customer service & support positions in Milan, Italy listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Marriott International Hotels, Inc., Meliá Hotels International, Max Mara Fashion Group, Buccellati, Radius, among others. Browse the listings above to see every active employer.
Yes — 165 of the 790 open customer service & support positions offer remote or hybrid work (23 remote, 142 hybrid).
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