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Manage cash transactions and provide customer service within a boutique setting. Ensure accurate payment processing and maintain the checkout area.
Requires a minimum of 1 year of experience. Must be available for full-time work under an unlimited contract.
GENERAL ROLE
The Senior Cashier is responsible for ensuring and supporting all cashiering and accounting activities based on the specific needs and providing the most memorable customer journey during the final boutique experience.
MAIN RESPONSABILITIES
Open and close the cash register and control the effective payments;
Attend clients during their final steps of purchase and check cash transactions associated to the different payments and clients;
Support customers providing all type of information, including aftersales product care suggestions;
Perform all in-store sales transactions (records sales and payments). Set up the till and cash up, manage banking authorizations, and assist foreign customers with tax refund procedures;
Contribute to all or part of the store’s daily back-office operations to support selling teams;
Collect and update client data, in accordance with privacy policy and company procedures;
Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services, taking part in morning briefing activities;
Play an active role in customers’ events and animations whenever needed;
PROFILE
Bachelor’s degree preferably in accounting or and equivalent academic background;
Fluency in Italian and English. A third language will be considered an advantage;
Professional background: previous experience (3-5 years) in similar positions, preferably in a luxury goods boutique;
Proficient with Excel / Power Point / IT tools;
Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.
Hermès engages positive and passionate people who own the following requirements:
Excellent interpersonal and communication skills, with a customer service orientation;
Team player mentality to build meaningful relationships and ability to work autonomously;
Availability, flexibility and dynamism to function in a high-pace environment;
Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
WHAT WE OFFER
Contract Type: Permanent
Working Hours: Full-time
Applicable Collective Bargaining Agreement: CCNL Commercio
Indicative Starting Gross Annual Salary: €30,000, determined according to objective and gender-neutral criteria.
Variable Pay: Eligibility for an annual incentive plan in line with Company policies.
Benefits: €10 meal voucher per working day, in addition to statutory and collective bargaining benefits. Employees may also be eligible for supplementary benefits and wellbeing programs in accordance with Company policies.
The final compensation package will be determined based on objective criteria such as professional experience, role responsibilities and required competencies.
In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
Sharing a collective adventure
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.
Offices: 24, rue du Faubourg-Saint-Honoré, Paris, 75008, FR · 706 Madison Avenue Bridge, New York, NY 10037, US · 4-1, Ginza 5-chome, Chuo-ku, 104-0061 Tokyo, Japon, Tokyo, JP · 217 Middle Huaihai Road, Huangpu District, 200021, Shanghai, Chine continentale, Shangaï, CN · 7, Dosan-daero 45-gil, Gangnam-gu, 135-895 Séoul, Corée du Sud, Séoul, KR
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