Customer Service & Support Jobs in Mexico City, Mexico (Now Hiring) — 477 open — Page 21

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide

Overview

Researcher role is fundamental to the Service Delivery model of HireRight. Following processes set out in the SOPs, Researchers are verifying information provided by Candidates and inputting the outcome of their work into a Client facing report.

 

Researchers are following processes in a professional and timely manner, adhering to guidelines from their Supervisors on the required productivity and quality of work. This role covers entry level and more experienced Researchers, as well as Verifications conducted in English, as well as other languages (as required).

 

 

More specifically, Researchers will be ensuring a first class Customer and Candidate experience through verifying (as applicable) standard education, employment and professional qualifications components of the screening package utilizing available resources such as telephone, email, internet, etc. Other duties may also be assigned.

Responsibilities

Must be fully bilingual in English & Spanish

• Ensure that duties are carried out professionally and in line with the priority to help Candidates get hired
• Quickly and effectively research and verify facts provided by Candidates to ensure the screening process is completed in a timely manner
• Process background reports according to current reporting guidelines and standards
• Maintain in-depth working knowledge of all current guidelines
• Complete escalated/rejected requests requiring further investigation
• Ensure accurate and prompt turnaround on all reports
• Enter achieved information and input thorough and accurate notes. Maintain accurate and up to date records of actions taken
• Provide timely follow-up and follow through on all requests, reports, and escalations
• Communicate with Candidates, with tact and diplomacy, to obtain missing information or to clarify details as quickly as possible
• Collaborate with other teams to keep Clients informed of issues throughout the screening process
• Maintain a "Continuous Improvement" state of mind and helps to suggest and implement changes
• Be open to cross training in other functions outside of immediate scope of responsibility
• Ensure all actions comply with all applicable Data Protection legislation
• Assist team members and works as part of the team to ensure customers’ expectations are met
• May assist with mentoring, training, and coaching of new team members within immediate team
• May assist in ad hoc projects as and when required
• Track and report issues with our business partners
• Conduct interviews with professional referees to verify Candidates’ employment history

Qualifications

High School Diploma or equivalent required 

Bachelor’s degree in a related field is preferred

What do we offer

Please submit resume/CV in English.

 

Additional Benefits Include:

• Christmas Bonus
• Additional Holidays: Holy Thursday & Friday, Mother’s Day, Day of the Dead and Virgin of Guadalupe.
• Food Voucher + Meal Bonus
• Saving Fund
• Generous Vacation Program
• Monthly Teleworking support
• Insurance for major medical expenses
• Generous Referral Program
• Professional Growth

*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight, LLC is an Equal Opportunity Employer

Minorities / Females / Veterans / Disabilities

 

HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.