Customer Service & Support Jobs in Mexico City, Mexico (Now Hiring) — 477 open — Page 19

The Role

• Successfully manage multiple activities in investment operations for a variety of clients. 
• Respond to requests from internal or external clients for additional information as assigned
• Clearly and efficiently communicate with custodial banks, investment and fund managers, record-keepers and other external parties involved, as well as client servicing and operational teams, to ensure all activities are aligned
• Adhere to our Professional Excellence principles to ensure that work is completed accurately and to a high standard
• Demonstrate risk-management excellence and adhere to documented procedures
• Provide specialist advice to the various teams in the business
• Support the Operations (Onboarding, Trade Management, Middle Office, Investment Performance and Processing, and Third-Party Oversight) team, developing good working relationships and openly communicating on work matters.    
• Consistently interact with other team members and client teams to keep them informed on progress and ensure they also carry out any required actions

• Build strong relationships internally and collaborate effectively on cross-functional teams

• Other duties as assigned including project work that may include documenting processes, creating templates, or maintaining data.  
• Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels
• Communicate issues to the team lead and client team in a timely manner with proactive follow-up as necessary
• Manage work according to deadlines