Merindad de Sotoscueva, Castile and León, Spain · On-site
$108k–$122k/yr
Job Req ID: 29249 29249 About Supermicro: Supermicro® is a premier provider of advanced server, storage, and networking solutions, delivering cutting-edge technology across Data Centers, Cloud Computing, Enterprise IT, B…
Skills: Technical Account Management, Customer Success, x86 Server Platforms, Troubleshooting, Linux
Merindad de Sotoscueva, Castile and León, Spain · On-site
Job Req ID: 29639 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: System Validation, Automation Scripting, Root Cause Analysis, Python, Bash
Merindad de Sotoscueva, Castile and León, Spain · On-site
$108k–$122k/yr
Job Req ID: 29248 29248 About Supermicro: Supermicro® is a premier provider of advanced server, storage, and networking solutions, delivering cutting-edge technology across Data Centers, Cloud Computing, Enterprise IT, B…
Skills: Technical Account Management, Customer Success, x86 Server Platforms, Troubleshooting, Linux
Merindad de Sotoscueva, Castile and León, Spain · On-site
$71k–$75k/yr
Job Req ID: 29434 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Sales Support, Data Entry, Customer Service, Order Processing, Account Maintenance
Merindad de Sotoscueva, Castile and León, Spain · On-site
$74k–$100k/yr
Job Req ID: 29584 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Sales Support, Order Processing, Data Entry, Customer Service, Account Maintenance
Merindad de Sotoscueva, Castile and León, Spain · On-site
Job Req ID: 29584 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Order processing, Data entry, Inventory monitoring, Sales support, Communication
Merindad de Sotoscueva, Castile and León, Spain · On-site
$108k–$122k/yr
Job Req ID: 29247 About Supermicro: Supermicro® is a premier provider of advanced server, storage, and networking solutions, delivering cutting-edge technology across Data Centers, Cloud Computing, Enterprise IT, Big Dat…
Skills: Technical Account Management, Customer Success, x86 Server Platforms, Infrastructure Troubleshooting, Linux
Merindad de Sotoscueva, Castile and León, Spain · On-site
$35/hr–$40/hr
Job Req ID: 29634 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Server technology, System validation, Product development, Technical support, Computer architecture
Merindad de Sotoscueva, Castile and León, Spain · On-site
Job Req ID: 29637 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Project Management, Customer Coordination, Stakeholder Management, Resource Allocation, Risk Management
Merindad de Sotoscueva, Castile and León, Spain · On-site
$80k–$100k/yr
Job Req ID: 29879 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Networking solutions, Switch products, Technical support, Server validation, Debugging
Merindad de Sotoscueva, Castile and León, Spain · On-site
$90k–$105k/yr
Job Req ID: 29866 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: System validation, BMC, IPMI, Redfish, BIOS
Merindad de Sotoscueva, Castile and León, Spain · On-site
$28/hr–$33/hr
Job Req ID: 29825 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Customer service, RMA processing, Failure analysis, Warranty verification, Conflict resolution
Merindad de Sotoscueva, Castile and León, Spain · On-site
$21/hr–$28/hr
Job Req ID: 29823 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Customer service, RMA processing, Failure analysis, Warranty verification, Conflict resolution
Merindad de Sotoscueva, Castile and León, Spain · On-site
$28/hr–$33/hr
Job Req ID: 29823 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Customer service, RMA processing, Failure analysis, Warranty verification, Conflict resolution
Merindad de Sotoscueva, Castile and León, Spain · On-site
$21/hr–$28/hr
Job Req ID: 29825 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Customer service, RMA processing, Failure analysis, Warranty verification, Complaint resolution
Merindad de Sotoscueva, Castile and León, Spain · On-site
$75k–$138k/yr
Job Req ID: 29867 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Quality control, Failure analysis, Root-cause analysis, Design of experiments, Supplier quality management
Merindad de Sotoscueva, Castile and León, Spain · On-site
$84k–$134k/yr
Job Req ID: 29244 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Server Hardware Installation, Network Configuration, Cable Management, Rack and Stack, Troubleshooting
Merindad de Sotoscueva, Castile and León, Spain · On-site
$84k–$134k/yr
Job Req ID: 29245 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Server Installation, Network Configuration, Cable Management, Rack and Stack, Hardware Troubleshooting
Merindad de Sotoscueva, Castile and León, Spain · On-site
$71k–$77k/yr
Job Req ID: 29429 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Sales Account Maintenance, Data Entry, Order Tracking, Customer Service, Professional Communication
Merindad de Sotoscueva, Castile and León, Spain · On-site
$26/hr–$33/hr
Job Req ID: 29428 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Order processing, Inventory monitoring, Data entry, Sales support, Communication
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The Technical Account Manager owns the post-sales success of SMB customer accounts, serving as the primary point of contact and escalation. They collaborate with engineering and sales teams to resolve complex technical issues and ensure a seamless customer experience.
Candidates should have over 5 years of experience in customer-facing technical roles and a strong understanding of x86-based server platforms. A bachelor's degree is preferred, along with proficiency in Linux and virtualization technologies.
29249
Supermicro® is a premier provider of advanced server, storage, and networking solutions, delivering cutting-edge technology across Data Centers, Cloud Computing, Enterprise IT, Big Data, Hyperscale, High Performance Computing (HPC), and IoT/Embedded environments worldwide. Recognized as one of the fastest-growing companies in Silicon Valley, Supermicro continues to lead through innovation—building scalable, energy-efficient solutions that power today’s most demanding digital infrastructure. Our rapid global growth creates exciting opportunities for forwardthinking professionals ready to make a meaningful impact on the technology sector.
The Technical Account Manager (TAM) is responsible for post-sales ownership and success of assigned Small and Medium Business (SMB) customer accounts. Acting as the primary point of contact and escalation, the TAM partners closely with engineering, sales, and cross-functional teams to ensure timely resolution of issues and a seamless customer experience. This role requires a balance of strong technical acumen—particularly in server technologies—and exceptional customer engagement skills. The ideal candidate is a proactive problem solver, trusted advisor, and customer advocate who thrives in a fast-paced, high-impact environment.
Includes the following essential duties and responsibilities (other duties may also be assigned):
• Serve as the primary escalation point and trusted advisor for assigned SMB customers
• Collaborate with engineering, sales, RMA, and production teams to drive issue resolution and customer success
• Lead customer onboarding, including introduction to service programs and ongoing operational reviews
• Proactively monitor account health to ensure timely case progress and prevent service gaps
• Manage multiple customer accounts simultaneously, ensuring high-quality engagement and follow-through
• Drive resolution of complex technical issues by coordinating with internal engineering teams
• Develop and maintain technical documentation to support training for service-desk and field engineers
• Coordinate and support onsite integration activities as needed
• Manage and prioritize customer escalations, ensuring clear communication and accountability
• Travel as needed (up to 10%)
$107,766 - $122,086
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
We Keep IT Green ®
Supermicro® (NASDAQ:SMCI), with 30+ years of leadership in Enterprise, cloud, AI, and 5G Telco/Edge Infrastructure solutions, pioneers the industry with Building Block Solutions® and Green Computing servers. Its customizable, efficient, and sustainable IT offerings such as liquid-cooling technology redefine performance standards and environmental responsibility.
Offices: 980 Rock Avenue, San Jose, CA 95131, US · Het Sterrenbeeld 28, ’s-Hertogenbosch, North Brabant 5215, NL · 3F., No.150, Jian 1st Rd, New Taipei City, Zhonghe Dist 23511, TW · S-7F N.E.S Bldg., 22-14, Tokyo, Sakuragaoka-cho, Shibuya-Ku, 150-0031, JP · 77 New Cavendish Street The Harley Building, London, W1W 6XB, GB
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