Mandaue, Central Visayas, Philippines · On-site
Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make…
Skills: Ocean Export, Order Management, Freight Process Flow, Data Entry, Track and Trace
Mandaue, Central Visayas, Philippines · Hybrid
About the Project TSMG is supporting a large-scale Robotics AI data collection project that helps improve artificial intelligence and robotics systems through real-world video recordings. To support this initiative, we a…
Skills: Community Outreach, Participant Recruitment, Relationship Management, Coordination, Interpersonal Communication
Mandaue, Central Visayas, Philippines · Hybrid
About the Project TSMG is supporting a large-scale Robotics AI data collection project that helps improve artificial intelligence and robotics systems through real-world video recordings. To support this initiative, we a…
Skills: Community Outreach, Participant Recruitment, Relationship Management, Scheduling, Interpersonal Communication
Timeless Medical SystemsMandaue, Central Visayas, Philippines · Hybrid
Job Summary: The Customer Care Specialist is responsible for maintaining the integrity of customer data, managing essential documentation, and ensuring timely, professional handling of client inquiries and internal coord…
Skills: CRM Management, Customer Support, Data Management, Microsoft Office, English Communication
Mandaue, Central Visayas, Philippines · On-site
Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people …
Skills: Cash Handling, Customer Service, Interpersonal Communication, Teamwork, Conflict Resolution
Mandaue, Central Visayas, Philippines · On-site
Company Description About the job Reporting to the Team Leader, this Associate role is responsible for attracting visitors to the stores by encouraging IKEA store visitors to stay longer and enjoy more. He/She strives to…
Skills: Food Management, Customer Service, Sales, Interpersonal Communication, MS Office
Mandaue, Central Visayas, Philippines · On-site
Company Description About the job Reporting to the Team Leader, this Associate role is responsible for attracting visitors to the stores by encouraging IKEA store visitors to stay longer and enjoy more. He/She strives to…
Skills: Food Management, Customer Service, Sales, Interpersonal Communication, MS Office
Nippon Hasha, Inc.Mandaue, Central Visayas, Philippines · On-site
Delivers frontline guest service including order-taking, cashiering, bar preparation, and reception. Ensures accurate transactions, cleanliness, and adherence to service standards.
Skills: Guest Service, Order-taking, Cashiering, Bar Preparation, Reception
Marriott International Hotels, Inc.Mandaue, Central Visayas, Philippines · On-site
HOTEL DESCRIPTION The 142-key Fairfield by Marriott Cebu Mandaue City is the first internationally branded hotel to enter the Mandaue market. The hotel offers a 60-seater restaurant, and has 3 event spaces with a total e…
Skills: Housekeeping, Cleaning, Guest Relations, Attention To Detail, Physical Stamina
Nippon Hasha, Inc.Mandaue, Central Visayas, Philippines · On-site
Leads assigned section or shift, ensuring service readiness, order accuracy, and smooth guest experience. Supports team coordination, table/bar setup, and issue escalation.
Skills: Team Coordination, Guest Experience Management, Order Accuracy, Service Readiness, Issue Escalation
Nippon Hasha, Inc.Mandaue, Central Visayas, Philippines · On-site
Delivers frontline guest service including order-taking, cashiering, bar preparation, and reception. Ensures accurate transactions, cleanliness, and adherence to service standards.
Skills: Cashiering, Guest Service, Order-taking, Bar Preparation, Reception
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The role involves managing ocean export and order management processes, including accurate data entry, shipment tracking, and billing. You will interact with customers and vendors to ensure smooth freight flow while maintaining compliance with internal and external regulations.
Candidates should have 6 months to 1 year of related experience and be fluent in English. Proficiency in Microsoft Office and strong organizational skills are required to meet company operational and training standards.
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Ensure smooth and timely freight process flow.
Ensure accurate and timely data entry into our operational system.
Track and Trace Air Export Files and reporting.
Use Workboard (Customer Afton and Other designated) on a daily basis.
Ensure arrival notices are communicated to overseas customers.
Ensure accurate and timely client and vendors billing.
Interact with our customers in arranging their international shipments, meeting customer service standards.
Contribute to maintain good relationships with suppliers (Trucking companies and others involved)
Meet compliance at all times to regulations internally and externally in accordance with government regulations.
Understand department process flow and look for best practices to improve operational efficiency and productivity.
Ensure all customers standard operating procedures in place and updated in the DLSOPs (review with the teams).
Meet KPI standards in accordance with the Company’s procedures.
Overseas communications, timely responses to emails and requests (internal & external)
Escalation of problems to Management when necessary.
Complete mandatory training when required for the specific assigned accounts.
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Ensure smooth and timely freight process flow.
Ensure accurate and timely data entry into our operating system.
Track and trace Order Management files.
Use workflows on daily basis to manage shipments
Monitor shipment reports to ensure total customer satisfaction
Ensure timely clearance and delivery of freight to customer for Import shipments.
Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.
Ensure accurate and timely client and vendor billing.
Manage intercompany invoice payments (i.e. via AJAX report)
Interact with our customers, arranging their international shipments, meeting customer service standards.
Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others).
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer’s policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency.
Ensure all customers standard operating procedures are followed and updated in the DLSOP.
Meet KPI standards, per company procedure.
Overseas communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary.
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Expeditors offers excellent benefits:
All your information will be kept confidential according to EEO guidelines.
You’d be surprised how far we’ll go for you.
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 locations in 100+ countries on six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services. We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
Offices: 3545 Factoria Blvd SE, Bellevue, Washington 98006, US · 1 Ascot Road, Middlesex, England TW14-8QH, GB · Cargo Mega Terminal Building, Office 5097, Dubai, Cargo Village P.O.Box: 60844, AE · 61 Alps Ave, Singapore, 49, SG · No. 1, Lane 128, Linhong Road, Shanghai, Changning District 200335, CN
There are currently 11 open customer service & support positions in Mandaue, Philippines listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Ikano Group, TSMG Holding, Expeditors, Marriott International Hotels, Inc., Timeless Medical Systems, among others. Browse the listings above to see every active employer.
Yes — 3 of the 11 open customer service & support positions offer remote or hybrid work (0 remote, 3 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
