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Full-time
high school
Health insurance, Dental insurance, Vision insurance, Life insurance
Posted 18d ago
~40 hrs/week
Responsibilities
The Equipment Rental Specialist facilitates equipment rentals by managing transactions, coordinating deliveries, and maintaining accurate contracts. They also provide customer support, handle inventory discrepancies, and collaborate with internal departments to ensure efficient rental operations.
Requirements
Candidates must have a high school diploma or GED, with one to three years of experience in the transportation industry preferred. Strong communication, problem-solving, and basic computer skills are required to manage rental agreements and customer interactions effectively.
Full job description
TEAM UP WITH US!
The Equipment Rental Specialist will provide operational support and be an instrumental player in facilitating equipment rentals. As an Equipment Rental Specialist, you will play a crucial role in ensuring our customers have a positive rental experience. Work is performed under limited supervision and is occasionally complex; requiring initiative, resilience, attention to detail, sense of urgency, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.
DO YOU HAVE WHAT IT TAKES?
WHAT YOU'LL DO:
Complete rental transactions, and pickup / delivery coordination of rental units.
Collect and accurately enter all required information related to rentals.
Consult with customers to determine equipment rental rates, develop contracts, and arrange transportation based on customers' needs on a walk-in or call-in basis.
Recommend products and services to existing and potential customers.
Prepare and assist with rental quotes.
Collaborate with other rental coordinators, outside/inside rental sales staff, transportation, credit, Yard Specialists and service to ensure all paperwork and contractual agreements are complete and accurate.
Create, edit, invoice, and close rental agreements using WCAT rental software.
Compare computer and physical inventory counts and solve any discrepancies as needed.
Work to find an “out of the box” solution when necessary.
Obtain credit PO requirements from our internal credit department as needed on a daily basis.
Ensure cash (COD) and CAT Commercial accounts are collected and maintained throughout the rental period.
Transfer and track equipment between stores as needed.
Follow check-in/check-out procedures of all units entering or exiting the equipment yard.
Accurately document lost rentals from customer and sales representatives.
Perform cold calls to potential rental customers.
Invoice rental fuel, maintenance, damage, and transportation costs as needed.
Instruct customers on safe and proper use of equipment.
Maintain a positive approach to customer service and satisfaction.
Provide prompt response to incoming calls and return of voice messages.
Ensure company policies, safety policies, and work processes are followed and in compliance.
WHAT YOU'LL NEED:
High school diploma or general education degree (GED); or one to three years’ experience in the transportation industry and/or training; or equivalent combination of education and experience.
Excellent verbal and written communication skills.
Excellent problem-solving, customer service and collaboration skills.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Basic PC skills required, should have a working knowledge of spreadsheet, database, and web-based computer platforms.
Ability to multi-task and excel in a fast-paced work environment.
WHY WORK WITH US?
We like to take care of business and have fun doing it!
We offer health, dental, vision, life, and more as a comprehensive benefits package.
Don’t you want to work with awesome people?
IMPORTANT INFORMATION:
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; and outside weather conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Required travel up to 10%.
This position is not considered a safety sensitive position.
The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.
Your authorized Caterpillar® dealership of choice providing complete equipment solutions across Oklahoma and West Texas.
Industry
Machinery Manufacturing
Company size
1,001-5,000 employees
Founded
1971
Headquarters
Midland, Texas
LinkedIn followers
18,141
Warren CAT: Your Dealership of Choice.
Warren CAT is one of the largest and fastest growing Caterpillar® dealerships in North America proudly serving customers throughout nineteen locations in West Texas and the State of Oklahoma. As a Cat dealer, we dedicate ourselves to providing customers complete solutions for their equipment needs, from heavy machinery to industrial engines. Our company is structured into three divisions which enable us to better serve the needs of our customers:
Machine Division
Rental Division
Power Systems Division
Warren’s capabilities extend beyond our ability to offer the leading name in heavy equipment; we dedicate ourselves to providing customers with the finest service in the industry. As part of the Caterpillar dealer network, our product support capabilities are vast, allowing us to offer customers universal support at a local level.
Offices: 15 Smith Road, Suite 4000, Midland, Texas 79705, US
heavy equipmentpower systemsheavy equipment rentaland parts and serviceReal Estate InvestmentCommercial Real EstateReal Estate
How many Customer Service & Support jobs are open in Lubbock, TX right now?
There are currently 1,008 open customer service & support positions in Lubbock, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Lubbock, TX?
Companies currently hiring include Albertsons Companies, The Wendy's Company, PROVIDENCE MEDICAL INSTITUTE, Valencia Hotel Group, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Lubbock, TX?
Yes — 39 of the 1008 open customer service & support positions offer remote or hybrid work (31 remote, 8 hybrid).
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