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Skills: Customer Service, Inventory Management, Team Leadership, Communication Skills, Operational Compliance
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Laurel, Maryland, United States · Remote Solely
Entry level
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Mortgage Protection-Life Insurance Agent-Work from Home
Laurel, Maryland, United States · Remote Solely
Entry level
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Part-time
high school
Posted 84d ago
~40 hrs/week
Responsibilities
Supports store management in driving sales and maintaining high customer experience standards. Oversees operational processes including inventory management, omni-channel activities, and associate coaching.
Requirements
Requires a minimum of 2 years of workforce experience and a high school diploma or equivalent. Must be able to perform physical tasks including lifting up to 50 pounds and standing for the duration of the shift.
Full job description
General Summary:
Supports store management in all activities to drive sales and results. Demonstrates behaviors that align with the company values of We Love What We Do, We Own What We Do, We Do What's Right, We Belong. Partners with the management team on store priorities with a focus on in-store customer experience, inventory management, omni activities and cashwrap efficiency while promoting a positive work environment and executing operational processes in compliance with company standards and policies.
Essential Duties and Responsibilities:
Be empowered to meet the customer where they are and personalize their experience:
Maintain in-store experience by modeling Customer Experience Leader (CEL) behaviors and redirecting associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency.
Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
Reviews daily communication; plans and executes tasks throughout the day and follows through with required actions.
Be committed to the customer having a consistent positive experience:
Reviews, understands and clearly communicates daily progress.
Completes processes as requested related to audits, donations, transfers, mismates, damages, etc.
Work closely with the store leadership team to understand and follow all policy and procedures.
Bring the power of shoes to life by leveraging in-store and digital services:
Participate in inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Assists management with omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).
Communicates supply needs to ensure successful operations in all areas of the business.
Be responsible to pause and put the customer first:
Helps ensure a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly by reporting issues to Store Manager.
Addresses associate and customer concerns and escalates as needed.
Supports team in associate timekeeping activities.
Provides feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow up.
Bring fun and energy to everything you do:
Recognize associates through our company recognition tools.
Support team by training and coaching associates.
Performs all other associate duties within store.
Performs other duties as assigned by the Store Manager or other leaders.
Required Skills:
Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to move with tempo and hold team accountable to meet time bound expectations.
Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
Must have the ability to spend up to 100% of working time standing or walking around the store.
Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
Stoop, kneel, crouch or crawl on a frequent basis.
Please follow our updated DBI LinkedIn page at https://www.linkedin.com/company/designer-brands-inc
Industry
Retail
Company size
1,001-5,000 employees
Headquarters
Toronto, ON
LinkedIn followers
5,682
Designer Brands Inc. is one of North America’s largest designers, producers and retailers of footwear and accessories. The company operates a portfolio of retail concepts in nearly 1,000 locations under the DSW Designer Shoe Warehouse, The Shoe Company, and Shoe Warehouse brands and operates leased locations in the U.S through its Affiliated Business Group. Designer Brands designs and produces footwear and accessories through Camuto Group, a leading manufacturer selling in more than 5,400 doors worldwide. The Camuto Group owns licensing rights for the Jessica Simpson® footwear business, and footwear and handbag licenses for Lucky Brand® and Max Studio®. In partnership with a joint venture with Authentic Brands Group, Designer Brands also owns a stake in Vince Camuto®, Louise et Cie®, CC Corso Como®, Enzo Angiolini® and others. More information can be found at www.designerbrands.com
How many Customer Service & Support jobs are open in Laurel, MD right now?
There are currently 241 open customer service & support positions in Laurel, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Laurel, MD?
Companies currently hiring include Lowe's Companies, Inc., Symmetry Financial Group, Tower Federal Credit Union, Ourisman Automotive Group, CarMax, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Laurel, MD?
Yes — 18 of the 241 open customer service & support positions offer remote or hybrid work (15 remote, 3 hybrid).
How do I apply for Customer Service & Support jobs in Laurel, MD?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.