Jersey City, New Jersey, United States · On-site
$22/hr–$37/hr
Overview: Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer…
Skills: Retail Sales, Customer Service, Digital Engagement, Lobby Management, Loan Origination
Jersey City, New Jersey, United States · On-site
$17/hr–$27/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Prescription Fulfillment, Patient Care, Inventory Management, Immunization Support, Customer Service
Jersey City, New Jersey, United States · On-site
$74k–$109k/yr
Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences. As a Customer Success Associate in Chief Data & Analytics Office Client Engagemen…
Skills: Customer Success, Technical Troubleshooting, Data Governance, Client Engagement, Incident Management
Jersey City, New Jersey, United States · On-site
$19/hr–$22/hr
Assistant Store Manager Position Summary: We are seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving busin…
Skills: Leadership, Team Development, Customer Service, Sales Performance, Inventory Control
Jersey City, New Jersey, United States · Remote OK
$45k–$100k/yr
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the ca…
Skills: Account Management, Territory Management, Sales Strategy, Provider Relationship Management, Market Analysis
Jersey City, New Jersey, United States · Remote OK
$40/hr–$45/hr
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our…
Skills: Troubleshooting, Installation, Preventative Maintenance, Service Repair, Technical Training
Jersey City, New Jersey, United States · On-site
$85k–$95k/yr
Job Description What is the Opportunity? Digital Channels Product Manager within RBC Capital Markets U.S. Cash Management team will be responsible for building out and enhancing client channel solutions including the RBC…
Skills: Product Management, Data Analysis, User Experience, Stakeholder Management, Agile Methodologies
Jersey City, New Jersey, United States · On-site
$58k–$73k/yr
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your ca…
Skills: CDL Class B, Safe Driving, Customer Service, Route Transportation, Vehicle Maintenance
Jersey City, New Jersey, United States · On-site
$60/hr–$70/hr
Event Stylist By Landmark Hospitality The planner's planner. Every client and couple walks in with a big vision and a few butterflies. You're the one who handles both. Our Event Stylists are the calm at the center of lif…
Skills: Event Planning, Event Sales, Client Relationship Management, Event Design, Time Management
Jersey City, New Jersey, United States · On-site
$110k–$125k/yr
POSITION OVERVIEW: The Director of Operations serves as a senior team leader responsible for the strategic planning, execution, and continuous improvement of all Front of House operations within the Loew’s Jersey T…
Skills: Strategic Planning, Front Of House Operations, Guest Services Management, Event-Day Execution, Staff Scheduling
Jersey City, New Jersey, United States · On-site
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, …
Skills: Customer Service, Staff Management, Store Operations, Merchandising, Training
Jersey City, New Jersey, United States · On-site
$23/hr–$28/hr
Job Title Workplace Experience Coordinator Job Description Summary Job Description ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Acts as a first point of contact for service calls, requests and issues. Directs service reque…
Skills: Problem Solving, Customer Service, Hospitality Management, Microsoft Office Suite, Conflict Management
Jersey City, New Jersey, United States · On-site
$16/hr–$19/hr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…
Skills: Customer Service, Beverage Preparation, Cash Handling, Interpersonal Skills, Teamwork
Jersey City, New Jersey, United States · On-site
$21/hr–$24/hr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a s…
Skills: Leadership, Customer Service, Cash Handling, Team Coordination, Oral Communication
Jersey City, New Jersey, United States · On-site
$74k–$109k/yr
Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences. As a Customer Success Associate in Chief Data & Analytics Office Client Engagemen…
Skills: Customer Success, Technical Troubleshooting, Data Governance, Client Engagement, Analytical Thinking
Jersey City, New Jersey, United States · On-site
$48k–$60k/yr
We are hiring an Assistant Restaurant Manager. Pay Range: $47,868.75 to $59,835.94 Be a part of something ‘Above the Rest’. The Rooftop at Exchange Place located high atop the Hyatt House Jersey City is hirin…
Skills: Restaurant Management, Staff Training, Financial Budgeting, Cost Control, Inventory Procurement
Jersey City, New Jersey, United States · Hybrid
$160k–$275k/yr
Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefro…
Skills: Solution Selling, Account Management, Matrix Management, Client Relationship Management, Strategic Planning
Jersey City, New Jersey, United States · Remote OK
$100k–$160k/yr
Tradeweb is a global leader in electronic trading across asset classes. As financial markets become increasingly interconnected, our technology enables efficient, multi-asset trading on a global scale. We serve more than…
Skills: SQL Server Stored Procedures, Application Support, MS Office, Problem Solving, Communication Skills
Jersey City, New Jersey, United States · Remote OK
$180k–$220k/yr
Tradeweb is a global leader in electronic trading for rates, credit, equities, and money markets. As financial markets become increasingly interconnected, our technology enables efficient, multi-asset trading on a global…
Skills: C++, Object-Oriented Development, Relational Databases, System Instrumentation, Monitoring Tools
Jersey City, New Jersey, United States · On-site
Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and tr…
Skills: Seamanship, Customer Service, Passenger Safety, Cash Handling, Vessel Maintenance
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The Universal Banker manages the branch customer experience through sales, service, and digital engagement for consumer and business banking clients. They handle teller operations, conduct customer appointments, and travel between various branches to support staff as needed.
Candidates must have a high school diploma or GED and at least one year of experience in retail sales, customer service, or a call center. Strong communication skills and the ability to travel between branch locations are required.
Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch. Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refers complex customer needs to the appropriate team member/partner. Float Universal Banker will frequently travel to different branches within a designated area to assist branch staff as needed.
Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs.
Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.
Explain the high-level criteria used to decision loan applications.
Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.
Follow the Bank’s sales process and provide simplified, customer-focused advice and guidance.
Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.
Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.
Introduce appropriate banking partner when servicing needs present an opportunity for a product solution.
Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities. Identify and escalate cases of suspected fraud.
Resolve and accurately log all customer complaints in the appropriate system.
Review, approve and help resolve Consumer and Business Banking customer overdrafts.
Accurately complete customer transactions.
Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
Complete other related duties as assigned.
The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner. The position is a key driver of sales and the customer experience within the branch. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. In functioning in multiple capacities within the branch, it is important for the jobholder to be adaptable to service any and all banking needs of the customer, inclusive of new account opening or loan origination, problem resolution, video conferencing and processing of transactions.
Managerial/Supervisory Responsibilities:
Not Applicable
High school diploma or equivalent (GED) and a minimum of 1 year’s proven retail sales, call center, customer service, or telesales experience
Ability to easily travel between branches on an as needed basis
Strong verbal communication skills
Strong interpersonal skills
Ability to interact with varying customers (consumer to small business)
Ability to effectively handle difficult customer conversations
Well-organized
Proven time management skills
Proven prioritization skills
Ability to work under critical time constraints in a team environment
Proficiency with internet user-level technology
Bilingual based on branch needs
Proven referral and/or sales ability
Ability to stand for long periods of time
Prolonged use of hands and fingers
Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs.
Ability to read fine print
Ability to interact with customers in an open face-to-face work environment
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.79 - $37.99 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.
Offices: 345 Main St., Buffalo, New York 14203, US · 1 Light St., Baltimore, Maryland 21202, US · 1100 N. Market St., Wilmington, DE 19801, US
There are currently 149 open customer service & support positions in Jersey City, NJ listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include CVS Health, Global Elite Consultants, Domino's, Macy's, Veris Residential, among others. Browse the listings above to see every active employer.
Yes — 33 of the 149 open customer service & support positions offer remote or hybrid work (17 remote, 16 hybrid).
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