Customer Service & Support Jobs in Jasper, Canada (Now Hiring) — 66 open

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This is a full-time, seasonal role beginning immediately until October 12th.

Based at the remote Columbia Icefield in Jasper National Park, this on‑site living role places you 100 km from Jasper and surrounded by stunning glacier views and endless mountain adventure. You’ll be part of a destination that includes the Glacier View Lodge, dining outlets, retail, and the world‑famous Glacier Adventure and Skywalk. Staff live on‑site with accommodations and three hot meals per day.

• The starting wage for this role is $18.00/hour.
• $20/day housing and meals
• End‑of‑season retention bonus up to $1.00/hr

ROLE & RESPONSIBILITIES

• Delivering exceptional hospitality every day to guests visiting from around the world.
• Providing guests with a 30-minute guided tour experience covering topics such as geology, wildlife, glaciers, climate change and history, in an engaging, clear and inspiring way.
• Storytelling, guest engagement and passion for this iconic location in the Canadian Rockies.
• Welcoming face of the Skywalk, creating meaningful and memorable experiences for every guest.
• Rotating through various interpretive stations, engaging groups of guests with 10 – 15-minute presentations.
• Talking with guests, anticipating guests’ needs, taking photos and ensuring safety on the Skywalk.
• Being proactive with maintenance issues and safety concerns, reporting to the Manager and Supervisor in a timely manner.
• Daily operational tasks such as loading shuttle buses, providing audio tours, engaging with the kids’ program, wayfinding and managing guest flow.
• Shared cleaning duties and maintaining a high level of cleanliness of the entire attraction and facilities.
• Other duties as assigned by your employer.

REQUIRED SKILLS & QUALIFICATIONS

• A passion for making a difference for each guest is the most important aspect of this position!
• Strong communication skills and comfortable engaging with different sized groups.
• Experience in hospitality, tourism, guiding or customer service is an asset.
• Energetic, charismatic and positive individual.
• Organization and time management skills.
• Proactive and always seeking out the next task.
• Must get excited at the idea of living and working in a remote outdoor environment.
• Able to work both independently and in a team-based environment.
• Able to stand and work outside in varying mountain weather conditions (snow, rain, wind, hail, sun) for the entire duration of an 8-hour shift.
• Must meet Pursuit grooming and appearance standards.
• Class 5 Canadian driver’s license (with clean abstract) an asset but not required.
• Multi-lingual skills are an asset but not required
• Standard First-Aid or higher is an asset but not required

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.