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$34k–$95k/yr
Full-time
high school
Paid training, Health insurance, Dental insurance, Vision insurance, Life insurance, 401k matching
Posted 5h ago
~40 hrs/week
Responsibilities
Act as a trusted advisor for homeowners by providing exceptional customer service and educating them on home warranty coverage. Focus on building long-term relationships to support customer renewals and achieve performance goals.
Requirements
Requires a high school diploma or equivalent and a self-motivated professional demeanor. Previous experience in customer service, sales, or account management is preferred.
Full job description
America’s Preferred Home Warranty (APHW) is excited to present a great career opportunity! Our organization offers a unique work culture guided by the Golden Rule and focused on putting our employees first.
We are seeking a Customer Success Consultant to join our Direct-to-Consumer (DTC) team. In this role, you will be a trusted advisor for homeowners by providing exceptional customer service, educating customers on their home warranty coverage, recommending solutions based on their needs, and supporting customer renewals. You will serve as the primary point of contact while building long-term relationships and ensuring homeowners receive the value, support, and peace of mind their warranty provides.
The ideal candidate is passionate about serving others, naturally builds relationships, brings positive energy, and enjoys creating meaningful customer experiences. This is not a high-pressure sales position. Success comes from building trust, educating homeowners, and helping them make the best decisions for their home protection needs. If you enjoy creating positive customer experiences while achieving meaningful goals, you will thrive in this role.
This position will report to the Consumer Sales Manager.
PAY:
First year potential earnings: $56,000 to $95,000 Training period: $20/hr. for up to 120 days Base pay after training: $15/hr. + bonus & commission
RESPONSIBILITIES:
• Build strong relationships with homeowners through inbound and outbound calls
• Provide exceptional customer service by answering questions, addressing concerns, and creating positive customer experiences
• Educate homeowners about their home warranty coverage, benefits, and available options
• Recommend optional coverages and solutions based on homeowner needs
• Proactively engage homeowners regarding warranty renewals and educate them on the value of continuing their coverage
• Support retention efforts by building trust and providing personalized solutions
• Achieve customer service, renewal, and sales performance goals
• Generate homeowner referrals and encourage customers to share their experiences through reviews
• Maintain accurate customer records and document conversations within company systems
• Navigate multiple systems and resources to efficiently assist homeowners
• Collaborate with team members to provide a seamless homeowner experience
• Perform other duties as assigned
QUALIFICATIONS:
Self-motivated professional with strong work ethic, integrity, and values
Strong interpersonal and communication skills
Excellent time and resource management skills
Ability to project a professional and knowledgeable demeanor
Strong relationship-building skills
Positive attitude with a desire to help others
Excellent attention to detail and ability to stay organized
Goal oriented mindset with the ability to achieve individual and team objectives
Ability to work independently while contributing to a team environment
Experience working with Microsoft Windows
EDUCATION:
High school or equivalent
EXPERIENCE:
Customer service experience preferred
Sales, customer success, or account management experience a plus
WHAT APHW OFFERS:
Paid training
Health insurance, dental, and vision
Life insurance
401k (matching)
Paid holidays
Paid time off (Up to 5 weeks)
Short-term and long-term disability
Employee referral bonus
Parenting time
Ramsey SmartDollar
ADP LifeMart & LifeCare
Full-time; overtime as needed; based on business needs, Customer Success Consultants work the following shifts:
How many Customer Service & Support jobs are open in Jackson, MI right now?
There are currently 120 open customer service & support positions in Jackson, MI listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Jackson, MI?
Companies currently hiring include Meijer, Domino's, American 1 Credit Union, Lowe's Companies, Inc., Tractor Supply Company, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Jackson, MI?
Yes — 5 of the 120 open customer service & support positions offer remote or hybrid work (2 remote, 3 hybrid).
How do I apply for Customer Service & Support jobs in Jackson, MI?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.