Hamburg, Germany · Remote OK
YOU & AHEAD At ahead, we are on a mission to clean up the world's candy drawers – low-sugar snacks everyone actually craves, and zero compromise on taste. We are a 120-person team based in Hamburg with aggressive growth …
Skills: Customer support, E-commerce, D2C, Gorgias, Shopify
Hamburg, Germany · On-site
WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives an…
Skills: Customer service, Sales, Product knowledge, Visual merchandising, Communication
Kühne Logistics University gGmbHHamburg, Germany · Hybrid
We are seeking for Are you passionate about supporting fellow students and working in an international environment? Do you enjoy engaging with people from diverse backgrounds? This is your chance to gain valuable experie…
Skills: Student support, Communication, Event organization, Administrative tasks, Research
Hamburg, Germany · Hybrid
Warum Mensch*? Weil wir Diversität schätzen! Wir sehen Menschen mit ihren Stärken und bieten dazu passende Arbeitsplätze. Deine Herkunft, Hautfarbe, Religion, Sexualität oder Geschlecht sind dabei keine Auswahlkriterien.…
Skills: B2B Sales, Customer support, Order processing, Complaint management, Data management
Hamburg, Germany · On-site
Region to cover: Hamburg & Northern Lower Saxony Duties and Responsibilities: Accompanying applications (trial order of measurement parameters and products) in the field of non-invasive patient monitoring at the customer…
Skills: Patient monitoring, Clinical training, Product presentation, CRM documentation, Medical expertise
Fa. Penning Sanitär Handel GmbH & Co. KGHamburg, Germany · On-site
Ihre Aufgaben Wir sind der festen Überzeugung, dass eine enge Zusammenarbeit mit engagierten Teammitgliedern die Grundlage für exzellenten Kundenservice ist. Organisation, Kundenbetreuung und die Koordination unterschied…
Skills: Customer service, Complaint management, Project coordination, Administrative support, Communication
Hamburg, Germany · Hybrid
Über die Stelle: Du möchtest in einer innovativen Genossenschaft die nachhaltige Energieversorgung der Zukunft vorantreiben? Du suchst nach Aufgaben, die dich erfüllen und die einen echten Beitrag zum Klimaschutz leisten…
Skills: Market processes, Energy industry, UTILMD, QUOTES, IT-supported processes
Hamburg, Germany · On-site
WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives an…
Skills: Customer Service, Sales, Product Knowledge, Visual Merchandising, Communication
Hamburg, Germany · On-site
Unternehmensbeschreibung Wir sind Tipico, der führende Sportwettenanbieter in Deutschland und eines der dynamischsten Tech-Unternehmen der Branche. Mit dem Ziel, die Arena zu begeistern und das Wetterlebnis für alle Kund…
Skills: Customer service, Cash handling, Communication, Problem solving, Retail operations
Hamburg, Germany · On-site
<p><strong>Standort:</strong> Hamburg<br><strong>Anstellungsart:</strong> Vollzeit | unbefristet</p> <p>Die PassportCard Europe GmbH ist Teil der international tätigen PassportCard Group und ein führender Anbieter innova…
Skills: Inbound sales, Customer consultation, Needs analysis, Active listening, Objection handling
Hamburg, Germany · On-site
<p><strong>Standort:</strong> Hamburg<br><strong>Anstellungsart:</strong> Vollzeit | unbefristet</p> <p>Die PassportCard Europe GmbH ist Teil der international tätigen PassportCard Group und ein führender Anbieter innova…
Skills: Inbound sales, Telesales, Customer service, Communication skills, Active listening
Hamburg, Germany · On-site
Unternehmensbeschreibung ABOUT YOU gehört zu den am schnellsten wachsenden E-Commerce-Unternehmen Europas. Mit Standorten in Hamburg und Berlin bringen wir Mode und Technologie zusammen. Unsere Mission ist es, Online-Sho…
Skills: Customer service, Communication, Problem solving, Research, Workflow optimization
Hamburg, Germany · On-site
Company Description ABOUT YOU is one of Europe’s fastest growing e-commerce companies. Based in Hamburg and Berlin, we operate at the intersection of fashion and technology. Our mission is to rethink online shopping and …
Skills: Customer service, Communication, Problem solving, Research, Process documentation
Hamburg, Germany · On-site
Wir machen uns für Sie stark. Denn nur wer gern zur Arbeit kommt, liefert auch einen Top-Job ab. Das erwartet Sie bei Terberg: Wir setzen auf eine langfristige Zusammenarbeit: Sie erhalten einen unbefristeten Arbeitsvert…
Skills: Order processing, Invoicing, Incoming invoice booking, Inventory control, Spare parts identification
Hamburg, Germany · On-site
Deine Aufgaben Exzellenter Verkaufsservice zur Sicherstellung einer hohen KundenzufriedenheitSicherstellen eines hohen Maßes an Kundenzufriedenheit durch exzellenten VertriebsserviceBewertung der Kundenbedürfnisse und Be…
Skills: Customer service, Sales, Communication, Interpersonal skills, Problem solving
Hamburg, Germany · On-site
Wer wir sind Die novomind AG entwickelt maßgefertigte Softwarelösungen für Digital Commerce und Customer Service weltweit. Höchstes Engagement, maximale Kundenorientierung und der enge partnerschaftliche Austausch stehen…
Skills: Reception, Office management, Accounting, Accounts receivable, Accounts payable
Lidl Vertriebs-GmbH & Co. KG, Siek SüdHamburg, Germany · On-site
Einleitung Wir finden, unsere Kunden verdienen nur das Beste. Dich zum Beispiel. Du erfüllst Kundenwünsche am laufenden Band und behältst als echtes Verkaufstalent immer den Überblick. Wir sind froh, dass du da bist, und…
Skills: Sales, Customer Service, Cashiering, Merchandising, Inventory Management
Hamburg, Germany · Hybrid
$65k–$85k/yr
Aufgabenbereich Du möchtest Verantwortung übernehmen, ein engagiertes 19-köpfiges, bunt gemixtes und innovatives Team führen und gleichzeitig operative sowie strategische Themen aktiv mitgestalten? Dann bist du bei uns g…
Skills: Team leadership, Insurance operations, Customer service, Process management, Project management
Hamburg, Germany · On-site
Unternehmensbeschreibung In den beiden 25hours Hotels in der HafenCity geht es maritim zu: Geschichten von Seefahrt und Hafen, Fernweh und Heimweh werden hier Teil deines Arbeitsalltags. In Hamburgs neuestem Design Stadt…
Skills: Front office operations, Guest relations, Customer service, Reporting, Statistics
Hamburg, Germany · On-site
Company Description There is a nautical theme at both of the 25hours Hotels in HafenCity: Stories of sea voyages and distant ports, wanderlust and homesickness will become part of your normal working day here. In Hamburg…
Skills: Customer service, Communication, Reporting, Statistics, Hospitality
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
You will act as the primary point of contact for customers across multiple European markets, handling inquiries via email, contact forms, and messaging platforms. Additionally, you will own and optimize support workflows, implement automation, and track key performance indicators to improve overall service quality.
Candidates must have at least 2 years of experience in B2C customer support within a D2C e-commerce environment. Proficiency in German and English is required, along with technical expertise in tools like Shopify, Gorgias, or Zendesk and a proactive, ownership-driven mindset.
At ahead, we are on a mission to clean up the world's candy drawers – low-sugar snacks everyone actually craves, and zero compromise on taste. We are a 120-person team based in Hamburg with aggressive growth plans across DACH and into new European markets.
Our customers are at the heart of everything we do – and as we scale, so does the bar for our CX team.
Are you a customer support professional with real e-commerce experience, genuine ownership over processes and KPIs, and a sharp eye for automation opportunities? Someone who sees a spike in ticket volume not as noise, but as a signal worth fixing? If so, we would love to get to know you!
Customer Inquiry Handling: You are the first and best point of contact for our customers across DE, NL, and FR – via email, contact form, and (soon) WhatsApp. You handle every inquiry empathetically, efficiently, and with a solution in mind-whether it's a shipping status, a product question, a discount code issue, or general customer feedback. Your personal CSAT target is \geq 4.6/5, and you hold yourself to it.
Process Ownership & Optimisation: You own the workflows that matter most – returns, product quality cases, inbox management – and you make them better. You spot inefficiencies, document fixes, and implement them without waiting for permission. Fewer manual steps, faster resolutions, happier customers.
Automation & AI Implementation: You actively look for what can be automated. You are fluent in AI tools, comfortable building workflow improvements, and pragmatic about where technology helps versus where human judgment wins. You make the support operation smarter over time – not just faster.
Cross-functional Collaboration: You work closely with product, social media, operations, supply chain, and marketing teams to resolve customer issues and turn customer signals into actionable input for the teams around you.
KPI Tracking & Reporting: You don't just hit your KPIs – you understand them. FRT, resolution time, CSAT – you track, flag, and report in a way that helps the whole team improve.
Tool & Workflow Management: You keep our tooling sharp – Gorgias, Shopify, Asana – document what works, onboard new workflows, and help the operation scale without losing quality.
You bring at least 2 years of experience in B2C customer support – ideally in a D2C e-commerce environment. You know what good looks like, and you have the CSAT scores to show for it. E-commerce or D2C background is mandatory. B2B-only backgrounds are not a fit for this role.
You are fluent in German and English. Dutch or French is a strong advantage – we are growing in NL and FR, and cross-market support quality matters.
You are tool-proficient and genuinely tech-savvy. Gorgias or Zendesk experience is a must. Shopify is non-negotiable. You are comfortable with AI tools (ChatGPT, Claude), basic automation platforms, Google Sheets, and Asana – and you actively use them to work smarter.
You have an ownership mindset and do not wait to be told what to do. You identify the problem, build the fix, and follow through. You are empathetic with customers and a team player who communicates openly and directly. You thrive in a fully remote setup – self-motivated, proactive, and genuinely invested in staying connected with the team.
Experience in FMCG, food & beverage, or startup / scale-up environments.
Hands-on experience with NL or FR customer markets.
Project management experience – able to own process optimisation initiatives alongside day-to-day ticket handling.
Demonstrated track record of identifying and implementing process or automation improvements.
Comfort with Notion and Asana as part of a broader ops stack.
This is a remote role, with the option to work from our Hamburg or Berlin office and the flexibility to work from abroad. If this resonates with you, we would love to hear from you!
Join us on our Mission to shake up the food and supplement industry!
At ahead, we’re building the snack brand for a new generation - one that loves chocolate, cookies & gummies, but doesn’t love what sugar does to their bodies. We use cutting-edge food tech to reinvent childhood favorites: no added sugar, no empty carbs - just full taste, better ingredients, and zero compromise. The result? Everyday indulgence that actually fits your lifestyle. Our mission: Make low-sugar the new normal. And fun again. We’re growing fast, expanding across Europe, and looking for smart, driven, curious minds to join us. If you’re ready to change how millions of people snack - for good - we’d love to meet you! 👉 Apply now: https://ahead-gmbh.jobs.personio.com/
Offices: Lange Reihe 29, Hamburg, HH 20099, DE
There are currently 1,541 open customer service & support positions in Hamburg, Germany listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include REWE Group, PENNY International (REWE Group), Lidl in Germany, ABOUT YOU, H&M Group, among others. Browse the listings above to see every active employer.
Yes — 322 of the 1541 open customer service & support positions offer remote or hybrid work (31 remote, 291 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
