Customer Service & Support Jobs in Granada, Spain (Now Hiring) — 67 open — Page 4

The objective is to contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required.

RESPONSIBILITIES 

• Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs

• Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs

• Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks

• Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities

• Ensure Tickets and Calls are responded within SLA timescales and to a high standard

• Support System Maintenance Testing

• Liaise and transact with Third Parties

• SOC Controls completed on time and with the necessary evidences

• Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence

• Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice

• Maintenance of DWIs to ensure processes are up to date and reflective of the service

• All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate

• Highlight to Service Manager any deviations from the standard scope of service

• Ability to recognize and deal appropriately with sensitive and confidential information

• Contribute to team meetings and raise any issues immediately to your Service Manager

• Build good relationships with internal stakeholders and keep them up to date when needed

REQUIREMENTS 

• 100% Attainment of customer SLA agreements

• Demonstrate professionalism and act responsibly

• Adherence to all Security and Compliance procedures and quality standards

• Flexibility to support a global and fast paced environment

• Attention to detail

• Excellent Dutch written and verbal skills and good English skills

• Self-motivated and a willingness to learn

At Strada, our values guide everything we do:

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

.