Customer Service & Support Jobs in Granada, Spain (Now Hiring) — 35 open — Page 2

Delivery Key responsibilities:

• Support Managers with client engagement ensuring all information is accurate and provided on time

• Provide support and guidance for all implementations and go lives

• Provide daily functional support to the teams, to support the successful delivery of payrolls and own the end to end payroll process with necessary sign offs.

• Responsible for the maintenance of the Client Solution workbook

• Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs)and other process documentation

• Ensure and Sign Off System Maintenance Testing

• Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose

• Responsible for the optimization of HR administrative processes driving efficiency and automation

• Responsible for liaising with customer process leads regarding process gaps, client issues, and escalation handling maximizing client satisfaction.

• Responsible for the resolution of technical issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate

• Responsible for the resolution of functional issues escalated from the team and ensuring all processes are reported correctly and logged with the necessary details and evidences to redefine and enhance processes with the customer

• Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes

• Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed

• Support Year End

• Ability to recognize and deal appropriately with sensitive and confidential information

• Proactively identify upsell opportunities

• Support Management with the resolution of client escalations, along with lessons learnt

• Upskill and develop team members through training delivery and coaching to enable them to fulfil their role

• Strada Security Standards are adhered and followed

• Time Recording to be completed on time and accurately

• Contribute to team meetings and raise any issues immediately to your Operations Manager

• Ensure you are up to date with all Strada announcements and communications

• Build good relationships with all lines of businesses where appropriate

• Participates in projects and activities as needed and assigned

Job Experience

• Strong knowledge of the various inputs and outputs such as third party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll

• Ability to identify and mitigate risks

• Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint

• Flexibility to support a global and fast paced environment

• Attention to detail

• Excellent written and verbal skills

• Self-motivated and a willingness to learn

• Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

Education

• BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience

• 3-4 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment

• Expert knowledge on payroll processes, practices and associated legislation

Desirable

• HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred

• Payroll certifications

At Strada, our values guide everything we do:

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.