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Full-time
Flexible working hours, Hybrid work options, Wellbeing support, Welfare plan, Canteen, Meal vouchers
Posted 2d ago
~40 hrs/week
Responsibilities
The specialist will provide technical support and solve complex problems for service applications both remotely and on-site. They will also identify new sales opportunities and consult with customers to ensure service growth and effective equipment utilization.
Requirements
Candidates must have at least 5 years of experience in service activities and commissioning, specifically with control logic for energy production systems. Proficiency in ABB automation suites, industrial protocols, and cybersecurity regulations is required, along with a willingness to travel.
Full job description
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Service Team Leader
__
Your role and responsibilities In this role, you will have the opportunity to ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. Each day, you will execute technical support, act as a specialist, and solve problems in your own area of expertise. You will also showcase your expertise by communicating both with the customer and ABB sales teams proactively to ensure customer needs are understood and business opportunities utilized for service growth.
The work model for the role is: #LI-onsite
You will be mainly accountable for:
Providing technical support and solving problems in own expertise area via remote or on-site service in any Service category.
Determining effective Service applications, equipment, and methods to develop, market, or manufacture new Service offerings to respond to customer requirements cost-effectively.
Providing technical consulting on Service solutions to management and customers.
Identifying new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for service growth.
Qualifications for the role
At least 5 years’ experience in service activities.
Experience in coordination engineering teams about design of control logic for energy production systems, DEHC, BMS, boiler, etc.Specific knowledge of software applications in power market like Reactive Power Regulation “Sart“, Primary Frequency Power Regulation.
At least 5 years’ experience in the commissioning phase of the above-mentioned applications and control logic.Experience using virtualized systems, covering configuration, operation, and maintenance.
The candidate must possess the following product expertise at excellent level:INFI90, Harmony and S+ Suite technology for Operation, Engineering and Historian. Other ABB automation lines, like AC800F / AC800M, S800 and AC500 suite
Excellent knowledge of the standard protocol used in the industrial market like Profibus Master/Slave, OPC, ModBus, etc.Knowledge of cybersecurity regulations applied to power generation facilities.
Candidates must be willing to travel for assignments averaging two weeks in duration, focusing on preventive maintenance or commissioning activities—primarily at sites within Italy; some tasks may also involve short-term interventions lasting approximately 2–3 days. As members of the service department, candidates are also required to be available for on-call duty (via telephone and remote access or involving on-site intervention).
Compensation Package
As part of our commitment to transparency, we want to share the compensation details for this position:
Applicable CBA: Metalmeccanico
Minimum annual salary: € 39.000
Variable Pay: Eligible for Company Productivity Bonus (To be adjusted based on the grade)
The offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards.
Benefits as per policy
Flexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families
Welfare plan with a wide range of personalized services
Canteen or meal vouchers provided
More about us
The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Helping industries outrun with our leading technologies in electrification and automation. go.abb/outrun
Industry
Automation Machinery Manufacturing
Company size
10,001+ employees
Headquarters
Zurich, ZH
LinkedIn followers
4,393,904
Total funding
$549M
ABB is a technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. The company’s solutions connect engineering know-how and software to optimize how things are manufactured, moved, powered and operated. Building on over 140 years of excellence, ABB’s more than 110,000 employees are committed to driving innovations that accelerate industrial transformation. www.abb.com
Privacy notice & house rules: https://social.abb/social-media-information
Before applying for a job at ABB, please read our Fraud Warning: https://careers.abb/global/en/fraud-warning
Offices: Affolternstrasse 44, Zurich, ZH 8050, CH
ABB AbilityRoboticsIndustryMotors and generatorsDrivesSmart buildingsE-mobilityMarine vesselsData centersRenewable energy
How many Customer Service & Support jobs are open in Genoa, Italy right now?
There are currently 38 open customer service & support positions in Genoa, Italy listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Genoa, Italy?
Companies currently hiring include METRO France, Cigierre Academy, K & D FACTORY SERVICE, INC., Miroglio Group, JYSK, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Genoa, Italy?
Yes — 6 of the 38 open customer service & support positions offer remote or hybrid work (1 remote, 5 hybrid).
How do I apply for Customer Service & Support jobs in Genoa, Italy?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.