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Full-time
high school
Dental insurance, Health insurance, Life insurance, Paid time off, Vision insurance
Posted 14h ago
~40 hrs/week
Responsibilities
The Patient Coordinator manages front-office operations including scheduling, insurance verification, and payment processing. The role focuses on delivering a positive patient experience while supporting administrative workflows and reporting.
Requirements
Candidates must have a high school diploma and experience in customer service, with a preference for dental or medical front desk experience. Strong computer skills, professional communication, and the ability to work in a fast-paced environment are required.
Full job description
POSITION SUMMARY
The primary role of the Patient Coordinator is to support front‑office operations by maintaining efficient scheduling, coordinating patient appointments, verifying insurance, processing payments, and ensuring accurate patient data for billing and reporting purposes. This position is non‑clinical and focuses on delivering positive patient experience while supporting office workflow and administrative needs.
KEY COMPETENCIES
Greeting and assisting patients professionally to ensure a positive front‑office experience
Checking-in patients to ensure they have all the necessary information in the patient management software
Collecting co-payments
Checking-out patients
Running and processing applicable reports
Monitor office emails
Utilizing RevenueWell for confirmations, communication with patients, and insurance requests
Insurance Verification and pre-authorizations
Closing out and ensuring that registers are balanced daily
Completing next day router preparation
Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
Scheduling patients, filling same-day or next-day schedule as needed
Monitoring and responding to office voicemails
Support Office Manager with EOD process
Escalating issues to Office Manager
· Other duties and responsibilities as assigned.
QUALIFICATIONS
To successfully perform the job responsibilities for the position of Patient Coordinator, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.
Ability to reliably arrive in time to support office opening and scheduled business hours
Flexibility to adjust schedule occasionally based on business needs, in accordance with company timekeeping and wage policies
Subject to background screening consistent with applicable law and job‑related business needs
High school diploma or equivalent
Customer Service experience
Ability to work in a fast‑paced environment and manage competing priorities
Ability to balance registers accurately
Strong communication skills
Must exhibit ethical conduct & confidentiality
High attention to detail and accuracy
Strong computer and organization skills
Communicates clearly and professionally with patients and team members in person and by phone
Ability to demonstrate independent thinking as well as a teamwork‑oriented approach
Dental or medical front desk experience preferred
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Related keywords
DentalPatient CoordinatorFront OfficeInsurance VerificationRevenueWellPatient Management SoftwareCo-paymentsPre-authorizationsBillingHealthcare AdministrationSchedulingMedical Front Desk
Riccobene Associates Family Dentistry values each patient, welcoming them like family while utilizing state-of-the-art dental equipment and services. Our highest priority is to provide patients with gentle, trusted dental care and custom treatment plans that address concerns and treatment needs, maximize benefits, personal budgets and individual schedules.
We love our work and we love our patients, proudly serving them with honesty, integrity, empathy, and high personal and professional standards.
We offer a comprehensive and cutting-edge approach to dentistry with over 70 locations across North Carolina, South Carolina and Virginia. Riccobene Associates offers opportunities for General Dentists, Orthodontists, Endodontists, Pediatric Dentists, Oral Surgeons, Front Desk, Dental Assistants II, Registered Dental Hygienists, and much more.
We are one of the fastest growing multi-specialty dental practices in the Triangle. Our team is high energy, tech-savvy, compassionate, and down to earth. You will enjoy an extraordinary, unique and fun company culture, which values patient care, and an indispensable support team that allows you to be successful!
At Riccobene Associates, we are dedicated to Changing Lives, One Smile at a Time!
Offices: 1000 Crescent Green Dr, Suite 202, Cary, North Carolina 27518, US · 1111 S Pollock St, Selma, North Carolina 27576, US · 1000 Crescent Green Dr, Suite 200, Cary, North Carolina 27518, US · 966 US Highway 64 W, Apex, North Carolina 27523, US · 12330 NC Highway 210, Benson, North Carolina 27504, US
General DentistryPediatric DentistsOral SurgeryIV SedationEndodontistsOrthodontistsDental Implantsand Cosmetic DentistryHealth CareDental
How many Customer Service & Support jobs are open in Garner, NC right now?
There are currently 198 open customer service & support positions in Garner, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Garner, NC?
Companies currently hiring include Domino's, Bass Pro Shops, Lowe's Companies, Inc., Glow Brands, Suntory Holdings Limited, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Garner, NC?
Yes — 1 of the 198 open customer service & support positions offer remote or hybrid work (0 remote, 1 hybrid).
How do I apply for Customer Service & Support jobs in Garner, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.