EHR Application Analyst, Day Shift, Information Technology
Gaithersburg, Maryland, United States · On-site
$56k–$81k/yr
Entry level$540K raised
Support Center If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account. Adventist HealthCare Ambulatory IT Team seeks to hire an experienced EHR Application Analys…
Skills: EHR management, Service desk ticketing, System modifications, Change management, Needs assessment
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Front Desk Representative (Tuesday, Friday, and Saturday 3pm-11pm, Part Time)
Gaithersburg, Maryland, United States · On-site
$19/hr–$20/hr
Entry level
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Front Desk Representative (Tuesday-Saturday,7am-3pm)
Gaithersburg, Maryland, United States · On-site
$19/hr–$20/hr
Entry level
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Lead Front Desk Representative (Tuesday-Saturday 3pm-11pm)
Gaithersburg, Maryland, United States · On-site
$24/hr–$25/hr
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Gaithersburg, Maryland, United States · On-site
$20/hr–$21/hr
Entry level$969M raised
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EHR Application Analyst, Day Shift, Information Technology
Manage and resolve service requests and incidents via the ticketing system while coordinating with vendors for second and third-level support. Document system requirements, perform modifications, and provide training to ensure effective communication with end users.
Requirements
Requires a bachelor's degree in IT, science, or healthcare with 1-3 years of relevant experience. Strong understanding of EHR systems and HIPAA compliance is preferred.
Adventist HealthCare Ambulatory IT Team seeks to hire an experienced EHR Application Analyst I who will embrace our mission to extend God’s care through the ministry of physical, mental and spiritual healing.
As an EHR Application Analyst you will: • Manage and resolve service requests and incidents that are assigned via the service desk ticketing system. Ensuring to follow standard operating procedures where applicable or defining new SOPs where needed. • Coordinate second and third level support to resolve issues with the systems vendor. • Communicate with end users and other team members on issues not resolved within defined service level agreements. • Complete system modifications or change requests following the change management process. • Document needs assessments, processes, system requirements, change management, and user training materials to ensure successful communication to both technical team and the end user. • Perform a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.
Qualifications include: • Bachelor’s degree in IT, science or healthcare. • 1-3 years of experience required. Health care experience is strongly preferred. • Strong experience with an EHR is also preferred. • Effective and proactive communication, self-driven and independent with attention to detail. • Highly organized, critical thinker, and detail-orientated with a fantastic attitude. • Ability to work well in team-based management approach with excellent interpersonal skills. • Ability to assume responsibility and exercise authority over assigned work functions. • Solid understanding of HIPAA. Ability to execute in high stress situations. • Seeks opportunities for learning and improvement. • Ability to articulate ideas to both a technical and a non-technical audience.
Work Schedule:
Employment Type: Full-time
Hours per Week: 40 hours
Typical Daily Schedule: 9:00 AM–5:00 PM Monday through Friday
Shift Type: Day
Weekend Requirements: None
Holiday Requirements: None
On-Call: No
Pay Range:
$55,982.75 - $81,182.40
If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.
Under the Fair Labor Standards Act (FLSA), this position is classified as:
United States of America (Exempt)
At Adventist HealthCare our job is to care for you.
We do this by offering:
Work life balance through nonrotating shifts
Recognition and rewards for professional expertise
Free Employee parking
Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
Paid Time Off
Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
Subsidized childcare at participating childcare centers
Tuition Reimbursement
Employee Assistance Program (EAP) support
As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.
If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.
Join the Adventist HealthCare team today, apply now to be considered!
COVID-19 Vaccination
Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.
Tobacco and Drug Statement
Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.
While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.
Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).
Equal Employment Opportunity Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.
Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.
Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.
Related keywords
EHRInformation TechnologyHealthcareService DeskTicketing SystemSOPChange ManagementHIPAASystem RequirementsTechnical SupportEnd User SupportData DocumentationVendor ManagementAmbulatory IT
Adventist HealthCare, based in Gaithersburg, Md., is a faith-based, not-for-profit organization of dedicated professionals who work together each day to improve the health and well-being of people and communities through a ministry of physical, mental and spiritual healing.
Our comprehensive approach to caring for our community includes three acute-care hospitals – Shady Grove Medical Center, White Oak Medical Center and Fort Washington Medical Center – as well as two Physical Rehabilitation hospitals, Outpatient Centers, Imaging Centers, Home Care Services, Employer Health Programs and Physician Networks. We are nationally recognized and honored especially for our Cardiac, OB, Cancer, Stroke, Orthopedic, Rehabilitation and Mental Health services.
Consider joining our team of over 6,000 employees and become part of one of the longest serving healthcare systems in the Washington, D.C., area that has a long-standing tradition as the largest provider of charity care and community benefit in Montgomery County.
Offices: 820 West Diamond Avenue, Suite 600, Gaithersburg, MD 20878, US · 9901 Medical Center Drive, Rockville, MD 20850, US · 11890 Healing Way, Silver Spring, MD 20904, US · 11711 Livingston Road, Fort Washington, MD 20744, US · 9909 Medical Center Drive, Rockville, MD 20850, US
Heart & Vascular CareCancer CareEmergency CarePediatricsRehabilitation MedicineHome Health CareOrthopedic CareRadiology & Diagnostic ImagingHealth & WellnessPregnancy Care & Birth
How many Customer Service & Support jobs are open in Gaithersburg, MD right now?
There are currently 343 open customer service & support positions in Gaithersburg, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Gaithersburg, MD?
Companies currently hiring include Lowe's Companies, Inc., Starbucks, Adventist HealthCare, Lucky Strike Entertainment, Life Time Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Gaithersburg, MD?
Yes — 17 of the 343 open customer service & support positions offer remote or hybrid work (3 remote, 14 hybrid).
How do I apply for Customer Service & Support jobs in Gaithersburg, MD?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.