Customer Service & Support Jobs in Fort Worth, TX (Now Hiring) — 2,421 open — Page 113

SUMMARY

Candidates interested in the Case Manager will be placed in one of the following two programs:

EMPLOYMENT: for the Employer and Community-Based Organization Partnerships Initiative Program is responsible for “outreaching” for eligible homeless and unemployed Texas residents (clients) in need of services including support services,’ benefits information and assistance, emergency shelter or other housing referrals, minimize the client’s dependence on public welfare, job training, and job placement and follow-up services. Case Managers will have specific and measurable goals to meet in serving these clients including number of enrollments, placements per month, support services, training requirements for the client, job preparation assistance, and coordination and contact with other community resource centers. The Case Manager must always coordinate their work efforts with other members and/or other programs of the organization, to assure non-duplication of services, provide maximum opportunity and benefits to the client, and always support the integrity and good name of the organization. Case Managers are expected to be sensitive to the needs of these homeless and unemployed individuals and must always treat the clients with respect and professional care. Case Managers will be responsible for maintaining detailed descriptive case notes on every client, complete and submit required reports on a timely basis, and perform other program tasks as assigned by their supervisors.

HOUSING: will be responsible for providing a case management plan that will include the provision of housing placement services, temporary financial assistance, emergency housing when necessary, and other support services from both internal and external resources to help stabilize the position of “at-risk” families. The case management objective is to stabilize the family to gain or retain permanent housing, and to reinforce self-sufficiency to ameliorate the possibility of the veteran families going into homelessness.

JOB DUTIES & RESPONSIBILITIES

NOTE: These job duties are not all-encompassing of the responsibilities and duties (or other terms) that are required of the employee and may change at any time with or without notice.

• Prepare and submit support service requests as needed.
• Prepare and submit MIS data information on the client cases as required.
• Responsible for processing support services requests and collecting verification receipts for all expenses.
• Maintain clients’ files, including documentation, case notes, and follow-ups. Responsible for preparing all applicable correspondence related to the client.
• Responsible for achieving the client goals assigned and prepared to provide corrective action plans for the same.
• May participate in preparing documents, reports, literature, or presentations.
• Must understand the nuances of the veterans’ community and are expected to always demonstrate sensitivity and patience with the clients.
• Confidentiality of client information, donors, team members and the AGIF-NVOP. Such information is to be disclosed on a need-to-know basis only.
• Responsible for being sensitive to the needs of program participants and must always treat clients with respect and professional care.  

HOUSING

• In concurrence with the clients, the Case Manager develops a case management plan that assesses the needs and barriers, and to address the same.
• Provide eligible clients with housing placement assistance, temporary financial assistance, and other support services to stabilize “at-risk” veteran families from becoming homelessness.
• Provide or coordinate the provision of any array of assistance including applying for VA benefits and other public benefits and services, healthcare, daily living services if required, financial planning, transportation, fiduciary/payee services, legal services, childcare, and other housing counseling services.

JOB REQUIREMENTS

• Must have a Bachelor's Degree from an accredited college or university and at least (3) years’ experience in a responsible position interacting with low-income persons or families, veterans, specifically performing as a case manager in job counseling, employment, job training, job development, employment services or related field preferred.
• Or a minimum of an Associate’s Degree from an accredited college with a minimum of (5) years’ significant experience in related work experience. 
• Must have transportation and a valid Texas driver’s license. 
• Must also provide proof of current vehicle liability insurance. 
• Must pass a drug test and background record check. 

SKILLS & ABILITIES

• Typing
• Computer literate in using Word, Excel, Access, PowerPoint, and Outlook
• Good understanding of the multitude of problems faced by applicants.
• Professional and productive demeanor, as well as ensuring that actions are supportive of others.
• Must be able to effectively communicate verbally and in writing. 
• Must be able to speak before groups when necessary
• Must be able to make independent decisions in coordination with service objectives.

TRAVEL

Primarily local during business day although some out-of-area travel may be expected via airline or automobile based on the discretion of management.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

C = Constantly (2/3 or more of the time)

F = Frequently (from 1/3 to 2/3)

O = Occasionally (up to 1/3 of the time)

R = Rarely (less than one hour per week) 

N/A = Not Applicable

WORK ENVIRONMENT

While performing the duties of this position, the employee will conduct office work, meet with clientele, and team members, and at times travel offsite to conduct business. Employee may be exposed to varying weather conditions. Employee will also be required to work in varied office and residential environment based on assigned caseload. Employee will be able to handle and de-escalate situations that may arise while at work. Employee will be required to recruit clients in traditional work environments such as job fairs and while networking at community events, as well as recruiting homeless clients where they may reside such as shelter homes, streets, and encampments.

It is the policy of the Company to be an Equal Opportunity Employer that protects applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training classification and other aspects of employment on the basis of race, color, religion, sex, (including pregnancy), disability, age, national origin and genetics. It’s also the policy of the Company to hire individuals solely upon the basis of their qualifications and ability to do the job to be filled. The American GI Forum National Veterans Outreach Program (NVOP) is committed to assuring equal opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of NVOP to provide reasonable accommodation to a qualified individual with disabilities to enable such individual to perform the essential functions of the position for which the individual is applying and for which the individual is employed. Additionally, it is the policy of the NVOP to provide reasonable accommodation for religious observers. The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.