Company Description About Collegio alla Querce, Auberge Collection Collegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Flor…
Company Description Collegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Flor…
Company Description About Collegio alla Querce, Auberge Collection Collegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Flor…
Company Description Collegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Flor…
Skills: Guest Service, Table Setup, English Communication, Italian Communication, Teamwork
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Florence, Tuscany, Italy · On-site
Entry level
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Full-time
Posted 23d ago
~40 hrs/week
Responsibilities
Deliver refined and seamless in-room dining experiences by managing the accurate delivery and setup of food and beverages. Act as a brand ambassador by anticipating guest needs and providing personalized menu and wine recommendations.
Requirements
Requires a minimum of two years of experience in foodservice or hospitality, preferably within a luxury property. Candidates must be fluent in English and possess strong knowledge of food and wine.
Full job description
Company Description
About Collegio alla Querce, Auberge Collection
Collegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s gracious, 16th-century buildings are set in breathtaking terraced gardens. Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites. Multiple dining venues and event spaces include La Gamella, a fine-dining Italian restaurant with The Chef’s Table at its heart, mischievous Bar Bertelli, housed in the former principal’s office, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa, the first-ever spa in partnership with Furtuna Skin, is a nature-ensconced haven dedicated to holistic wellbeing. The resort will also host a range of connection-driven experiences revealing Florence’s multifaceted Renaissance spirit.
Connect with Collegio alla Querce, Auberge Collection on Instagram and Facebook @CollegioAuberge and #AlwaysAuberge
Job Description
In the role of In-Room Dining Chef de Rang, you are the ambassador of this experience within the guest’s personal space, delivering refined, seamless service with warmth, precision, and attention to every detail.
Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team members. Within this, the key responsibilities for this position are:
Be visibly engaged in the operation, ensuring that each guest interaction reflects elegance, attentiveness, and authentic hospitality.
Create meaningful connections with guests by recognizing preferences, anticipating needs, and handling requests, concerns, or special occasions with discretion and care.
Provide a memorable in-room dining experience that feels personal, refined, and effortless.
Carry out all duties of an in-Room Dining Server as needed, contributing to a collaborative and team-oriented environment.
Ensure the timely, accurate, and graceful delivery and setup of all food and beverage items in the guest room.
Demonstrate in-depth knowledge of the menu, wine, and spirits selection, offering confident and thoughtful recommendations tailored to guest preferences.
Uphold Auberge service standards while enhancing the guest experience through subtle upselling and personalized suggestions.
Accurately take and input guest orders into the POS system, ensuring precision in billing and communication with kitchen and bar teams.
Guarantee quality, presentation, and timeliness of all items delivered to guest rooms.
Qualifications
Minimum of two years of experience in the foodservice or hospitality industry required.
Prior experience in a luxury hospitality property highly recommended.
Good knowledge of food and wine, with the ability to provide thoughtful recommendations to guests.
Fluent in English, both spoken and written. Additional languages are considered an advantage.
Ability to work a flexible schedule, including weekends and holidays, according to departmental needs.
Additional Information
About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
About Friedkin Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.
Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.
In-Room DiningChef De RangLuxury HotelHospitalityFine DiningGuest ExperiencePOSWine KnowledgeFlorenceAuberge CollectionFood And BeverageCustomer Service
Auberge Collection is a portfolio of extraordinary hotels, resorts, safaris, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. Spanning three continents with 39 one-of-a-kind hotels, resorts, safaris, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
For more information: auberge.com
Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge
Offices: 7250 Woodmont Ave, Suite 220, Bethesda, Maryland 20814, US
Concept Development and DesignSpa OperationsSalesMarketing and Public RelationsCulinary Concepts and OperationsPrivate Club ManagementHOA Resort Real Estateand Luxury Resorts & HotelsLifestyleResorts
How many Customer Service & Support jobs are open in Florence, Italy right now?
There are currently 146 open customer service & support positions in Florence, Italy listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Florence, Italy?
Companies currently hiring include Marriott International Hotels, Inc., Auberge Collection, Accor, Max Mara Fashion Group, Four Seasons, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Florence, Italy?
Yes — 11 of the 146 open customer service & support positions offer remote or hybrid work (3 remote, 8 hybrid).
How do I apply for Customer Service & Support jobs in Florence, Italy?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.