Escazú, Costa Rica · Hybrid
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the wo…
Skills: Customer success management, Technical account management, Cloud services architectures, Web-based security, Networking
Escazú, Costa Rica · Hybrid
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the wo…
Skills: Cloud security, Zero trust, Network troubleshooting, Deployment advisory, Active Directory
Escazú, Costa Rica · On-site
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Skills: Recruitment, CV Screening, Interview Coordination, Candidate Communication, HR Administration
Escazú, Costa Rica · Remote OK
Would you like to solve technical challenges for our customers? Would you like to solve technical challenges for our customers? Are you passionate about ensuring customer success? Join our world class Technical Support t…
Skills: IP Networks, DNS, Routing, HTTP, TCP
Escazú, Costa Rica · Hybrid
About OfficeSpace: OfficeSpace Software provides the leading AI operating system for the built world, that helps teams plan, connect, and perform in the workplace. As a performance-based, PE-backed company, we hire based…
Skills: Troubleshooting, Root Cause Analysis, SQL, Ruby, Rake Scripting
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The Technical Success Manager will guide customers through their Zero Trust journey by providing expert technical advice and building strong relationships. They are responsible for managing escalations, developing adoption strategies, and ensuring customers maximize the value of Zscaler's solutions.
Candidates must have at least 5 years of experience in a customer-facing technical role such as Solutions Delivery or Sales Engineering. A foundational understanding of AI/ML technologies and strong technical acumen in cloud or network security are required.
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
We are looking for a Technical Success Manager to join our team. This is a hybrid role, reporting to the Manager of Technical Success in the [MISSING: INSERT DETAIL] department. You will guide customers through their Zero Trust journey as the central post-sales point of contact, helping them adopt and maximize their usage of Zscaler's solutions to secure their digital transformation objectives. Your role centers on providing expert advice, building relationships, and ensuring successful solution adoption for Zscaler’s customers.
Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize strategic alignment between customer objectives and Zscaler’s goals
Offer technical guidance, product insights, and best practices for the integration and expansion of Zscaler solutions through the development of customized technical strategies
Provide technical expertise and organizational skills to manage escalations and coordinate resolutions with internal and external teams
Identify adoption insights and develop risk mitigation plans proactively to manage and protect assigned customer accounts
Participate in the creation and sharing of intellectual capital including training and best practice guides to enhance the Customer Success team's capabilities
You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
5+ years of experience in a customer-facing role (such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering) focused on Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions
Strong communication and presentation skills that enable you to consultatively shape and influence internal and external decisions
Strong technical acumen with the ability duly to align business challenges to the Zscaler portfolio to meet business and security outcomes
Ability to analyze customer data to gain key insights and develop tailored adoption strategies and risk mitigation plans
Experience leveraging AI-powered analytics or machine learning insight tools to evaluate customer adoption metrics and proactively address account health risks
Background in Cloud and Networking Security technologies (such as SD-WAN, MPLS, SWG, DLP, VPNs, or CASB) paired with solid experience in troubleshooting methodologies and escalation management
Industry certifications such as CISSP, CCNP, CCIE, or Network+, alongside proficiency in French and/or Portuguese
#LI-Hybrid #LI-IA1
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Zscaler (NASDAQ: ZS) is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across 160+ data centers globally, the Zscaler Zero Trust Exchange™ platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity. Stay Connected: LinkedIn: https://www.linkedin.com/company/zscaler Twitter: https://www.twitter.com/zscaler Facebook: https://www.facebook.com/Zscaler/ Instagram: https://www.instagram.com/zscalerinc/
Offices: 120 Holger Way, San Jose, California 95134, US · Corporate Office: Bangalore, #101 Shreshtha Bhoomi, No.87, 1st Floor, K.R. Road, Bangalore, 560 004, IN · Corporate Office: Atlanta, 375 Northridge Road, Suite 520, Atlanta, Georgia 30350, US · Southern Europe, Middle-East & Africa Office, 33, rue de Berri, Paris, 75008, FR · Central & Eastern Europe Office, Schatzbogen 52, Munich, Bavaria 81829, DE
There are currently 5 open customer service & support positions in Escazú, Costa Rica listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Zscaler, Akamai Technologies, Bacardi, OfficeSpace Software, among others. Browse the listings above to see every active employer.
Yes — 4 of the 5 open customer service & support positions offer remote or hybrid work (1 remote, 3 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
