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Full-time
high school
Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness
Posted 15h ago
~40 hrs/week
Responsibilities
The Parts Representative is responsible for accurately identifying, sourcing, and processing parts orders while providing professional support to dealers and customers. They must collaborate with internal departments like Purchasing and Engineering to ensure efficient fulfillment and maintain high inventory accuracy.
Requirements
Candidates are required to have a high school diploma or equivalent and proficiency in Microsoft Office applications. Previous experience in customer service, parts, or order processing is preferred, along with strong organizational and communication skills.
Full job description
Grand Design is currently sourcing a Parts Representative. As a parts representative you will provide exceptional service to dealers, repair facilities, and customers by accurately identifying, sourcing, and processing parts requests. This position is responsible for providing timely, knowledgeable, and professional support while ensuring efficient order processing and maintaining strong relationships with internal and external stakeholders.
Our Story
Founded in 2012, Grand Design has become one of the fastest-growing RV brands in history and is consistently rated among the highest quality RV manufacturers in North America. Case in point? August 2023 was cause for celebration after Grand Design produced its 250,000th recreational vehicle. "Reaching this mark is not just a testament to the hard work and vision of our incredible team, but it is also a reflection of the trust and loyalty our customers have placed in us," (Don Clark, President and CEO).
"We strive for nothing less than customers for life." As our journey continues, Grand Design remains focused on its mission: to lead the industry in quality and innovation, while fostering a family-like connection among our team members, customers, and dealers.
That's our story and our journey. What's yours?
If you like working in a fast-paced environment, connect with purpose, execute with excellence, and are ready to transform the road ahead, we welcome you to begin your journey by applying today!
Key Areas of Responsibility
Identifies parts requirements for dealers and processes parts sales orders accurately and efficiently.
Processes parts inquiries received through the dealer portal and Salesforce (Parts Cases) within established service-level expectations.
Reviews, validates, and approves parts orders for accuracy within 24 hours of receipt.
Answers and logs customer and dealer calls in Salesforce and assists dealers, repair facilities, and customers in identifying the correct replacement parts.
Establishes and maintains retail and jobber accounts and creates sales orders for retail, warranty, jobber, and customer accounts.
Processes credit card transactions for warranty, jobber, and customer accounts in accordance with company procedures.
Collaborates with vendors, Product Administrators, Engineering, and manufacturing facilities to verify and confirm part specifications and information.
Coordinates with warehouse personnel regarding order changes, status updates, and fulfillment requirements.
Works closely with Purchasing to address backordered parts, plant pulls, and drop-ship requests.
Partners with the Catalog Team to establish new part numbers and maintain parts information as needed.
Processes Return Goods Authorizations (RGAs) for dealers in accordance with established procedures.
Builds and maintains positive working relationships with dealers, customers, vendors, and fellow team members.
Performs inventory-related duties and assists with inventory accuracy initiatives when required.
Maintains a clean, organized, and safe work environment.
Participates in training and professional development opportunities to maintain and enhance job-related knowledge and skills.
Provides support to other territories, departments, or teams as business needs require.
Performs additional duties and responsibilities as assigned.
Education & Experience
High school diploma or equivalent required.
Proficiency in Microsoft Office applications.
Strong computer skills with the ability to quickly learn new software systems and technologies.
Experience working in a fast-paced environment with the ability to effectively manage multiple priorities and deadlines preferred.
Previous customer service, parts, order processing, or related experience preferred.
RV industry, parts, manufacturing, or related industry experience is a plus.
Strong attention to detail and commitment to accuracy.
Excellent customer service, communication, and interpersonal skills.
Strong organizational, problem-solving, and time-management abilities.
Ability to work independently and collaboratively in a team environment.
Physical Demands
Prolonged periods of sitting while performing computer and telephone-based work.
Frequent use of a computer, keyboard, mouse, and other standard office equipment.
Occasional standing and walking throughout the office, warehouse, or manufacturing facilities.
Ability to communicate effectively in person, over the phone, and through electronic communication methods.
May occasionally be required to lift, move, or carry materials consistent with business needs and company safety guidelines.
Our Core Values
Gratitude - Safely serving team members and our communities through humility and empathy to make our company, communities, and world a better place.
Respect - Acting with integrity and transparency because believing in each other is the building block for all other relationships.
Accountability - Holding each other to the highest expectations in all we say and do.
iNnovation - Striving to be industry-leading with our people, processes, and products.
Drive - Determined to exceed the expectations of our team members, vendors, dealers, and retail customers.
At Grand Design, we believe ALL people are leaders and hold each other accountable to high expectations.
Leadership Expectations:
Connect with Purpose
Be inclusive; seek out different perspectives.
Focus on the Customer; put yourself in the customer's shoes.
Communicate Clearly; say what needs to be said and listen.
Execute with Excellence
Explore Possibilities; ask, "What if?" and embrace new ideas.
Set Direction; prioritize, plan, and align; balance thinking and action.
Drive Results; get the right things done; work with a sense of urgency.
Build the Future
Transform the Road Ahead; anticipate opportunities; seek new opportunities for continuous improvement.
Navigate Change; be agile and flexible; take on new challenges.
Inspire Growth; help each other improve; commit to personal development.
If you are the right candidate for this position, as a Grand Design Team Member you will be eligible for the following benefits:
Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term Disability
We Strive for Nothing Less than Customers For Life!
Industry
Motor Vehicle Manufacturing
Company size
501-1,000 employees
Founded
2012
Headquarters
Middlebury, IN
LinkedIn followers
13,202
Grand Design RV manufactures high quality towable fifth wheels, toy-haulers, travel trailers and motorized RVs. Based in Middlebury, Indiana, we focus on providing the highest quality and more premium standard features than any other RV's in their class. Brands include the Momentum Toy Hauler, Solitude Fifth Wheel, Influence Fifth Wheel, Reflection Fifth Wheel, Reflection Travel Trailer, Imagine Travel Trailer, Transcend Travel Trailer, Serenova Travel Trailer and Lineage, our Motorized line.
Our desire is to create customers for life! We intend to do this by providing more features, better designs and unparalleled customer support for your investment. You can rest assured that each Grand Design product has been constructed with pride and care. Please take some time and learn more about us, our company, and our products. We would be honored to welcome you to the Grand Design RV family.
We are happy to provide customers and potential customers Grand Design factory tours. You will feel like part of our family as we proudly walk you through our manufacturing space. Please call (574) 825-8000 to reserve your tour time. We look forward to meeting you!
Offices: 11333 CR 2, Middlebury, IN 46540, US · 13861 County Road 4, Bristol, IN 46507, US
How many Customer Service & Support jobs are open in Elkhart, IN right now?
There are currently 167 open customer service & support positions in Elkhart, IN listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Elkhart, IN?
Companies currently hiring include SpartanNash, Goodwill Industries International, Lowe's Companies, Inc., AutoZone, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Elkhart, IN?
Yes — 3 of the 167 open customer service & support positions offer remote or hybrid work (0 remote, 3 hybrid).
How do I apply for Customer Service & Support jobs in Elkhart, IN?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.