Customer Service & Support Jobs in Eau Claire, WI (Now Hiring) — 280 open — Page 3

Overview and Responsibilities

The Public Safety Resource & Engagement Officer serves in accomplishing the overall public safety mission of the College. This position supports public safety efforts at all CVTC campuses through active engagement with the campus community, including loss prevention, customer service, proactive patrols, parking enforcement, and preparedness training. The Public Safety Resource & Engagement Officer engages with employees, students, local law enforcement agencies, fire/EMS departments, and appropriate agencies on matters related to public safety.

 

Responsibilities:

• Create atmosphere of strong customer service with students, staff, and community members on CVTC campuses.
• Assist with College-wide security efforts to ensure safety of students, staff, and visitors.
• Ability to work a flexible schedule and travel to all CVTC campuses as needed to fulfill job responsibilities.
• Travel to and conduct proactive patrols at all Eau Claire and regional campuses.
• May provide training to new student public safety officers and serve as a resource for continued student public safety officer training.
• Provide work direction and maintain student officer training/work schedules.
• Maintain and deliver Public Safety training programs for departments throughout CVTC.
• Maintain high level of professional attitude and action when dealing with College community.
• Adhere to and motivate others to follow safety standards set forth by CVTC.
• Respond in a timely manner to all incident response requests.
• As a member of the Emergency Response Team, provide safety and security guidance and support for events, drills, and assessments of procedures.
• Maintain a professional security presence at all times.
• Support Public Safety Office administrative functions.
• Carry out College policy as it relates to campus safety, security, and parking.
• Investigate disturbances, fire hazards, suspicious persons, hazardous conditions, and other conditions on campus.
• Perform security inspections of the facilities to detect existing or potential problems and recommend corrective or preventative measures as necessary.
• In coordination with the responsible office, assist with the periodic checks and evaluation of security alarm and fire/smoke alarms to ensure proper function and report malfunction as required.
• Respond to calls for service and assist personnel as needed.
• Patrol parking areas, communicate, and enforce parking and traffic regulations in compliance with the College’s parking regulations.
• Investigate violations of law and/or College policy/procedure and forward to proper authorities.
• Provide security services for special events held on College property as requested.
• Investigate incidents, compile evidence materials, and prepare accurate and detailed written incident reports and document investigation results. Submit written and verbal reports to supervisor for review and determination if further action is required.
• Respond to calls for service and maintenance of pay-per-hour parking lot.
• Respond to call ins in the event of emergencies as able.

 

Required Knowledge, Skills and Abilities:

• Knowledge of current public safety regulations and CVTC student code of conduct policy/procedure.
• Demonstrated ability to assess and act prudently and quickly in crisis situations and deal with responses to emergencies.
• Knowledge of radio communication equipment.
• Basic knowledge of effective radio communication and APCO 10 codes.
• Knowledge of verbal and non-verbal tactics to safely de-escalate emotional persons.
• Ability to work effectively in a team environment as well as the ability to work independently toward department goals.
• Proven ability to resolve conflicts.
• Ability to use judgment, discretion, and decision-making skills in dealing with confidential and sensitive issues.
• Ability to be self-sufficient with little direct supervision.
• Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
• Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
• Excellent interpersonal and communication skills and the ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
• Ability to recognize personal biases, adapt to different cultural situations, and demonstrate a commitment to respectful interactions with persons of various ethnic, cultural, socio-economic, or educational backgrounds.
• Basic knowledge of and skills with technology including software programs for communication, data collection, and decision making including, but not limited to, Office 365 Suite.

Qualifications

• A Certification or minimum of 60 college credits in Criminal Justice, Law Enforcement or a related field required.
• Associate degree in Criminal Justice, Law Enforcement or a related field preferred.
• Successful background in applying law enforcement/public safety practices and techniques required.
• Two years of experience working in Criminal Justice/Law Enforcement preferred.
• Adult CPR with First Aid and Automatic External Defibrillation (AED) certification. Must obtain within 90 days of hire date if not already held.
• Must possess and maintain a valid Wisconsin driver’s license and acceptable driving record; includes meeting all requirements as indicated by CVTC’s insurance carrier.

In evaluating candidates for this position, the College may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform duties of position.

 

CVTC reserves the right to limit applicant consideration from specific geographic regions when differences in state-level policies, laws, or regulatory frameworks present conflicts with institutional standards and/or fiduciary responsibilities. This practice supports compliance, operational integrity, and alignment with the College’s strategic objectives.The College is seeking to attract diverse instructors and staff who can inspire our increasingly diverse student population. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps.

Benefits Summary

2026 annual benefits include:

• 3 – 4 weeks of paid vacation time based on years of service
• 11 paid holidays
• Paid winter break - varies each year based on academic calendar and, at a minimum, includes days between Christmas and New Year’s holidays (some exceptions may apply for essential workers)
• Paid summer break - the week of July 4th.
• 4 paid personal days
• 3 weeks (15 days) paid sick time annually for absences due to illness, injury, or doctor and dentist appointments of the employee, dependent children, spouse, or parents of the employee or spouse; cumulative to 135 days (1,080 hours)
• Paid bereavement time
• Paid volunteer time
• Tuition reimbursement up to $2,500 annually (eligibility requirements apply)
• Health insurance for employee, spouse, and dependents with attached Health Savings Account (HSA); CVTC contributes $3,400 annually for a family plan or $1,700 annually for a single plan to your HSA
• Wellness incentive of up to $600 for employees enrolled in CVTC’s health insurance
• $2,500 cash-payment in lieu of CVTC health insurance coverage for employees who have credible coverage through another source
• Dental insurance for employee, spouse, and dependents
• Vision insurance for employee, spouse, and dependents
• Life and long-term disability insurance premiums paid by CVTC
• Wisconsin Retirement System (WRS), CVTC matches 7.2%, vested at 5 years of credible service
• 403(b) tax deferred annuity program
• 457(b) deferred compensation plan
• Section 125 flexible spending accounts
• Employee Assistance Program (EAP)
• Professional development
• Certified Gold Level Family Friendly Workplace (FFW)
• Access to expansive collection of college and public library resources for personal and professional use
• Free or low-cost services offered by CVTC program students, such as computer repair, automotive repair, Shear Inspiration Salon and Spa, aesthetician services and 620 West restaurant and culinary pop ups 

Benefits begin on the first date of employment (i.e., there is no waiting period).

 

 

CVTC does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The following person has been designated to handle inquiries regarding the college's non-discrimination policies: Tam Burgau, Vice President of Talent & Culture, 620 W. Clairemont Avenue, Eau Claire, WI 54701, 715-833-6334, WI Relay: 711