Customer Service & Support Jobs in Dunwoody, GA (Now Hiring) — 5 open

Join Our Arauco Team as an Inside Sales Representative!

 

 Are you a dedicated sales professional looking for a rewarding career? We are seeking a passionate Inside Sales Representative to develop, maintain, and enhance customer relationships.

 

This role is hybrid, onsite three days per week and responsible for supporting ARAUCO manufactured products through both assigned and newly developed customer accounts. 

 

 What we are looking for:

• Associate or bachelor’s degree required
• Prefer 2 + years’ experience in inside sales, customer service sales, or similar
• Must have experience in Excel (pivot tables, VLOOKUPS)—needs to be able to work within customer control logs—pull up customers, enters ales orders, update shipments, work with pricing templates 
• Must be a team player—ability to help cross-functionally, as needed 
• Ability to multi-task efficiently and effectively 
• Precise and detail oriented; highly organized 
• SAP and industry knowledge is a plus!

 

What we offer: 

• An attractive compensation package with either bonus or profit/gain sharing eligibility for every role
• Health plans with options that meet your needs, including a wellness program, gym reimbursement, and additional benefits such as pet insurance, legal insurance, employer-paid and voluntary life insurance, and more
• Paid maternity and paternity leave, a competitive vacation package, and company and floating holidays designed to support your work-life balance
• Retirement planning options, including generous employer contributions
• Opportunities to learn and develop, including a tuition reimbursement program

 

 In this role, you would:

• Manage strong business relationships with customers and initiate contact with and/or respond to customer inquiries
• Monitor customer performance (sales volumes, margins, problems, etc.) 
• Maintain customer control logs, update daily, and provide weekly shipment/order updates to customers  

• Develop and maintain a comprehensive product knowledge base of ARAUCO products 
• Identify new product opportunities and work with manufacturing to develop programs as needed  

• Understand and sell to the organization’s capabilities and specifications  

• Act as a liaison between the customer and the manufacturing facilities, providing timely and accurate information to both 

• Prepare and enter orders into SAP or other OES 

• Coordinate with operations and logistics for inland quotes, operational issues, and order tracking 
• Process claims, investigate and negotiate a resolution for customer problems (i.e., shipping delays, billing disputes, quality problems) 
• Communicate daily with colleagues in South America 

• Conduct business travel as required