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The Regional Support Coordinator assists in day-to-day insurance fraud defense investigations and operational needs for multi-state regions. Key duties include formatting investigation reports, reviewing surveillance media, and creating invoice lines for services.
Requirements
Candidates must have experience in office administration, proficiency in Microsoft Office, and a valid Class C Driver's License. Strong communication skills and the ability to manage multiple projects under minimal supervision are required.
Full job description
VRC Investigations is seeking qualified Regional Support Coordinators with administrative experience. The primary responsibility of this position is to assist in the day-to-day insurance fraud defense investigations and operational needs for multi-state regions. As a key member of the VRC team, the Regional Support Coordinator will oversee documentation of surveillance and SIU investigations to ensure our final product meets industry standards and client expectations. The Regional Support Coordinator will complete tasks with other team members under management supervision. This position is a full-time, non-exempt, position located in our corporate office in Denton, TX.
The successful candidate will have related experience in one or more of the follow areas:
Office Administration
Invoicing
Experience meeting deadlines
Core Duties & Responsibilities:
Format and edit investigation reports to clients standards
Review surveillance video and audio recorded statements from field investigators
Create invoice lines for investigative services
Complete tasks as assigned by the Shared Services Manager or other supervisors
Communicate with regional managers, directors, and investigators
Follow procedural documents and update as needed
Take part in team meetings as well as continuing training sessions
Support other teams within the company when needed and time allows
Applicants must meet the following requirements:
Exceptional verbal and written communication skills with the ability to effectively communicate across all levels of the organization
Ability to multi-task between queues throughout the day and manage workload appropriately
Demonstrated ability to effectively manage time, organize multiple projects, and understand directive
Experience in office administration or related field
Must have a valid Class "C" Driver's License prior to employment
Upbeat, positive demeanor with an attitude for success
Meet individual and team performance standards while maintaining good attendance and dependability
Be highly motivated and possess the ability to work under little supervision
Ability to read, decipher and summarize information quickly
Must be proficient in Microsoft Office applications to include Microsoft Outlook, Excel, Word, and PowerPoint
Must pass a drug test and pre-employment testing
Upon hiring you must proficiently learn and utilize all electronic tools as required within the scope of this position to include the company's IMS case tracking system
Benefits:
VRC offers medical, dental, vison, disability benefits, as well as paid vacation, and a 401K/Profit Sharing retirement plan.
Compensation:
VRC employees are paid on a bi-weekly basis at an hourly wage based on commensurate with experience.
For more information and to apply online, please visit our web site located at www.vrcinvestigations.com
Related keywords
Insurance Fraud DefenseSIU InvestigationsSurveillanceIMS Case Tracking SystemOffice AdministrationInvoicingReport FormattingMicrosoft OfficeCase ManagementAdministrative Support
VRC Investigations, part of the Alpine Intel suite of services, is the leading national provider of investigative and insurance fraud solutions in the U.S. Since our founding in 1995, we have worked hard to grow our operation into a team of hundreds of directly employed licensed investigators in the field and many more dedicated staff supporting all areas of the company from offices around the country. But what matters most about us is what we do for you. Data-driven and focused on delivering results. VRC is the single-source solution for your insurance program’s investigative, SIU and regulatory compliance needs. Uncovering the truth is essential to protecting your organization and the people who make it great. In an industry overloaded with claims, the right partner can save you valuable time, streamline operations and minimize risk exposure. Partner with the experts. Uncover the facts. Empower yourself with the knowledge and confidence that comes from having the right insurance defense investigation team watching your back.
We are truth seekers. In everything we do, we choose integrity, strive for excellence, and pursue our passion for uncovering the facts.
Offices: Dallas/Fort Worth Area, Dallas Fort Worth, Texas 75381, US
SurveillanceSocial Media and Background ChecksClaims Assistance Medical CanvassingSIU Program Management Fraud Regulation Compliance Vendor Management ProgramVirtual Interviewsand Litigation Support and Trial ServicesCyber Security
How many Customer Service & Support jobs are open in Denton, TX right now?
There are currently 471 open customer service & support positions in Denton, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Denton, TX?
Companies currently hiring include Domino's, University of North Texas System, AutoZone, CVS Health, DICK'S Sporting Goods, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Denton, TX?
Yes — 24 of the 471 open customer service & support positions offer remote or hybrid work (12 remote, 12 hybrid).
How do I apply for Customer Service & Support jobs in Denton, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.