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$38k–$40k/yr
Full-time
401(k), Health insurance, Paid time off
Posted 1d ago
~40 hrs/week
Responsibilities
The role involves managing order status, reorders, and product inquiries while serving as the first point of contact via phone and email. Responsibilities include verifying purchase orders, tracking shipments, and coordinating with sales or operations for complex requests.
Requirements
Candidates should have previous customer service experience and the ability to communicate professionally and warmly. Strong organizational skills and attention to detail regarding item numbers and quantities are essential.
Full job description
Benefits:
401(k)
Health insurance
Paid time off
Who we are Papillon Ribbon and Bow makes and sells satin and grosgrain ribbon, luxury gift boxes, and specialty packaging. Our customers are boutique brands, retailers, gift businesses, and packaging distributors. We have been doing this for over 30 years, with our own overseas manufacturing and a customer base that already knows us. What the job is You handle order status, reorders, product questions, quotes, and shipping. Most of it follows a clear routine, and we will train you on our products, our order entry process, and when to pull in someone else. You handle routine requests start to finish. For custom quotes, upset accounts, or production questions, you bring in sales or operations and stay on it, keeping the customer updated until there is an answer. What you would do - Answer calls and email as the first point of contact, in a polished, professional way - Enter and verify orders in our system against the customer's purchase order - Track orders and shipments, and keep customers informed without being asked twice - Answer product questions confidently: ribbon widths, box sizes, materials, lead times - Update customer records so the account history is always current - Sort out routine issues yourself (wrong item, short shipment, tracking). Loop in the right person on the rest, with clean notes - Capture larger or custom business inquiries completely - company, item, quantity, timeline, ship-to, and notes - and log them in the intake process so the request can be handled without re-asking the customer You will do well here if you - Write clearly and speak warmly. Our customers expect a professional on the other end - Are organized and exact with details like item numbers, quantities, and ship dates - Stay calm on a busy day and steady with a frustrated caller - Learn products quickly and like knowing your stuff - Have customer service experience, whether office, showroom, or phone-based. We will train you on packaging
A global leader in ribbon, custom packaging solutions, and collapsible boxes.
Industry
Packaging and Containers Manufacturing
Company size
51-200 employees
Founded
1987
Headquarters
Montreal, Quebec
LinkedIn followers
854
For over 25 years Papillon Ribbon and Bow, Inc. has been a global leader in the design, development, and distribution of fine quality ribbons, bows, textile accessories, and our patented Cecobox. In order to serve your international needs, we have sales offices and distribution centers in six countries, located in the New York area, Montreal, Paris, London, Hong Kong, and Shanghai.
We maintain our position as a market leader through continuous innovation and adaptation to ever changing market trends and customer needs. For immediate stock deliveries or creative custom solutions, Papillon's team of professionals will work to find solutions to fit your project's needs. Our products add value across various industries: from packaging to cosmetics to intimate apparel, and more. Some clients include LVMH, L'Oréal, Victoria's Secret/Limited Brands, American Greeting, and ConAgra Foods.
Papillon's leading products include custom hand-tied bows, dyed-to match personalized ribbon, and our collapsible, re-useable Cecobox gift boxes.
Offices: 9494 St. Laurent Blvd., Montreal, Quebec H2N 1P4, CA · 35 Monhegan Street, Clifton, NJ 07013, US · Z.A. Des Marais, Lot E., 1 Avenue Louison Bobet, Fontenay Sous Bois, 94120, FR · 22 Dalston Garden, Stanmore, Middlesex H47 1BU, GB
How many Customer Service & Support jobs are open in Clifton, NJ right now?
There are currently 115 open customer service & support positions in Clifton, NJ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Clifton, NJ?
Companies currently hiring include Quest Diagnostics, Hudson Regional Health, CVS Health, Stew Leonard's Farm Fresh Food, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Clifton, NJ?
Yes — 12 of the 115 open customer service & support positions offer remote or hybrid work (11 remote, 1 hybrid).
How do I apply for Customer Service & Support jobs in Clifton, NJ?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.