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As a Scheduling Coordinator/MA within TriHealth Physician Practices, you play a key role in ensuring patients have a smooth and positive experience from the moment they schedule their visit. You are responsible for manag…
Skills: Medical Scheduling, Patient Care, EKG, Injections, Venipuncture
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Full-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Retirement Savings Plans, Tuition Reimbursement
Posted 19d ago
~40 hrs/week
Responsibilities
Manages patient appointment workflows and coordinates provider schedules across multiple departments and sites. Provides clinical support by assisting physicians with examinations, performing lab tests, and recording patient vital signs.
Requirements
Requires a high school degree in healthcare and experience in a medical office setting. Must be proficient in clinical skills including EKG, injections, venipuncture, and the use of medical software like Epic.
Full job description
As a Scheduling Coordinator/MA within TriHealth Physician Practices, you play a key role in ensuring patients have a smooth and positive experience from the moment they schedule their visit. You are responsible for managing appointment workflows, coordinating provider schedules, and supporting overall practice efficiency. Your attention to detail and commitment to service help patients access timely care while keeping clinical teams organized and supported.
Location: 10506B Montgomery Rd.
Schedule: Full time day shift Monday-Friday, no weekends or holidays
Incentives & Benefits:
We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.
*PRN positions not eligible for TriHealth benefits
Clerical background with general computer skills and Knowledge in medical terminology
EKG
Injections
Venipuncture
Performance of common lab tests according to establish CLIA guidelines and TriHealth policy
Experience in medical/physician office setting
Job Overview:
Performs clerical duties, including interpreting scheduling requests, scheduling appointments and/or tests and maintaining medical records for participants, both internally and externally with many different providers and areas of specialty. Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites. Has the interpersonal skill to communicate with respect and compassion to customers. Communicates information through various telecommunication devices including Epic, Misys and Outlook. Assists in coordinating participants flow concerning appointments and or tests. This position assists the physician in examination and treatment of patients, performing miscellaneous delegated duties under the direction of physician. This position also interviews patients, measures vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and records information on patients' charts, and prepares treatment rooms for examination of patients. The position will be cross-trained to perform duties to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care. This position’s tasks include patient related duties, medical record maintenance/documentation, and safety/environmental duties.
Job Responsibilities:
Performs all responsibilities related to scheduling participants for specialist and routine appointments both internally and externally with many different providers and areas of specialty. Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites. Follows all scheduling procedures and completes scheduling paperwork accurately and timely. Communicates appropriately with customers, transportation and other departments.
Demonstrates strong customer service skills and appropriate judgement related to phone and in-person interactions. Answers phone calls promptly and courteously pertaining to setting up appointments. Relays accurate and complete messages to the appropriate person.
Demonstrates organizational skills in the management of participant appointments/tests/procedures and ensures a smooth and thorough process
Ensures all medical records are retrieved from outside providers and forwards information to the medical records department for scanning purposes.
Exhibits professional image and behavior toward patients, visitors, physicians and employees and creates a positive impression consistent with professional etiquette. Demonstrates proficiency in assisting with medical procedures on adults and children.
Demonstrates flexibility and/or initiative in seeking or accepting additional assignments, and a willingness to learn. Exhibits dependability in areas such as attendance, punctuality and the timely performance of duties. Maintains the safety and cleanliness of the treatment area. Demonstrates knowledge of the principles of clean and sterile procedures in the use of medical equipment.
Working Conditions:
Climbing - Occasionally
Concentrating - Frequently
Continuous Learning - Occasionally
Hearing: Conversation - Consistently
Hearing: Other Sounds - Consistently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting <10 Lbs - Occasionally
Lifting 50+ Lbs - Rarely
Lifting 11-50 Lbs - Occasionally
Pulling - Occasionally
Pushing - Occasionally
Reaching - Frequently
Reading - Consistently
Sitting - Consistently
Standing - Consistently
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Visual Acuity: Far - Consistently
Visual Acuity: Near - Consistently
Walking - Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS…
Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
Offer patients and guests priority when waiting (lines, elevators)
Work on improving quality, safety, and service
Respect: ALWAYS…
Respect cultural and spiritual differences and honor individual preferences.
Respect everyone’s opinion and contribution, regardless of title/role.
Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
Value the time of others by striving to be on time, prepared and actively participating.
Pick up trash, ensuring the physical environment is clean and safe.
Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
Acknowledge wins and frequently thank team members and others for contributions.
Show courtesy and compassion with customers, team members and the community
We are physicians, hospitals, and communities working together to help you live better.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1995
Headquarters
Cincinnati, Ohio
LinkedIn followers
39,701
The mission of TriHealth is to improve the health status of the people we serve. We pursue our mission by providing a full range of health-related services, including prevention, wellness, education and social programs. Through our acute care hospitals, Good Samaritan Hospital, Bethesda North Hospital, Bethesda Butler Hospital, McCullough-Hyde Memorial Hospital, Good Samaritan Hospital at Evendale and Clinton Regional Hospital in Wilmington, as well as over 140 other TriHealth locations, we are accessible for all in our Cincinnati community.
TriHealth is here for you in all phases of your healthcare journey. Our approximately 12,000 team members, 2,000 physicians and 1,600 volunteers are dedicated to delivering personalized, compassionate care to you and your family.
Offices: 625 Eden Park Dr, Cincinnati, Ohio, US · 10500 Montgomery Road, Cincinnati, OH 45242, US · 375 Dixmyth Avenue, Cincinnati, OH 45220, US · 100 Arrow Springs Boulevard, Lebanon, OH 45036, US · 6949 Good Samaritan Drive, Cincinnati, OH 45247, US
How many Customer Service & Support jobs are open in Blue Ash, OH right now?
There are currently 137 open customer service & support positions in Blue Ash, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Blue Ash, OH?
Companies currently hiring include Kroger, Cincinnati Eye Institute, Allied Universal, EyeCare Partners, General Electric Credit Union, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Blue Ash, OH?
Yes — 4 of the 137 open customer service & support positions offer remote or hybrid work (1 remote, 3 hybrid).
How do I apply for Customer Service & Support jobs in Blue Ash, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.